Client Services Manager

Who we are

Atwave is a performance marketing email agency that focuses on new customer acquisition through one media channel – email marketing. Atwave works closely with a wide net of branded clients, helping them to achieve their email marketing goals. Atwave’s team prides themselves of being the absolute best at what they do and extremely innovative in their approach. We are looking for highly motivated individuals who want to help take our business to the next level.

The role

As a senior member of Atwave’s Client Services team, you’ll be responsible for developing client relationships, growing existing accounts and supervising account activities. You’ll use your deep understanding of performance marketing (handling both creative and data) to lead the client and our internal team to build and optimize campaigns for our clients. You’ll manage, mentor and coach a team of Client Managers. Our ideal candidate for this full-time position is authoritative in front of clients, highly self-motivated and confident, and feels comfortable in a seriously fast paced environment.

Goals / remit

• Live and breathe relationships, focusing on our premier clients (over $1m a year) – deepening and strengthening our strategic value to their working day, business and bottom line by driving excellent performance. This will include a hands-on approach to data analysis, ongoing creative improvement, and technology know-how.
• Oversee a team of up to 4 Client Managers and Coordinators, each with their own client portfolio, setting the standard and ensuring that they are driving the very best for each and every client – performance and relationships.
• Be the point of escalation to solve tension points or help troubleshoot issues at any point in the client lifecycle.
• Identify ways to drive organic growth and scale by winning additional investment or projects; do this by understanding the clients’ business and competitive landscape.
• Continuously drive efficiencies and improve work-flow process across the team.
• Be accountable for the team’s growth plans and support in their professional development.
• Track and be accountable for revenue – from projections to billing.
• Support sales pipeline process where needed, especially if you have expertise in a relevant category.

Requirements

• 7+ years experience managing clients in digital advertising, marketing technology or media planning, with clients who can recommend you!
• Demonstrated knowledge of performance marketing and how to deliver campaigns – combining creative and analytical elements. Direct response, customer acquisition and/or email marketing experience preferred.
• Exceptional organization and prioritization abilities, to be able to manage a diverse mix of clients and direct reports.
• Demonstrated ability to track and own client financials.
• Experience supervising and developing junior team members.
• Bachelor’s degree or equivalent experience.
• Presentation building and intermediate(+) excel skills.
• Reporting software, analytics technology or PM tool experience preferred (e.g. Google Analytics, Cake, Impact Radius, Asana, etc.).
• Cultural fit:
• Be passionate about performance marketing – critical to being able to deliver for our clients and learn our organization quickly.
• Must be able to handle fast paced environment and able to juggle priorities.
• Love working with people and part of a team that cares about each other.

We offer

• Unlimited PTO
• Comprehensive health plans
• Industry leading pay packages
• Competitive bonus plans
• 401(K) contributions and profit sharing
• Equinox gym membership
• Snacks and catered lunches
• South beach parking, 365 days a year
• Relaxed dress code
• Ocean front location
• Learning and development
• Exposure and networking
• Opportunities to travel
• Conferences and trade shows
• and more!

Atwave