About the Company:  Primeritus Financial Services is a national provider of repossession management, remarketing, titled, and skip tracing services to the automotive finance industry in the United States and Puerto Rico. Primeritus provides clients with value-added, outsourced repossession management, skip tracing investigations, and remarketing services by leveraging a national network of certified agents and unique investigative techniques to quickly and reliably secure customers’ collateral. Through effective leadership, service, and performance, Primeritus Financial Services offers the trifecta of repossession services: locate, recover, and remarket.Â
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Remarketing ManagerÂ
The Remarketing Manager is responsible for all aspects of people management within the remarketing team, including coaching and development of the remarketing team lead and front line associates, managing and driving performance, establishing expectations, ensuring adherence to compliance requirements and client issue resolution. The Remarketing Operations Manager maintains an active role with clients, auctions, managers, employees, and other departments to ensure that quality service is provided to the client. Oversee the daily activities of the department, including short- and long- term planning for required staffing, systems, and equipment. Supervise and direct the job responsibilities for Remarketing employees.
- Partners with Operations Leadership team to define and set monthly performance metrics and measure results, working to remove any barriers to employee achieving high performance ratings.
- Provides coaching, mentoring, and holds direct reports and remarketing account specialist accountable for results and recognize appropriately.
- Leverages and builds upon the remarketing organization to address the needs of our customers. Â
- Identify bottlenecks in the process and develop a strategy to streamline the process and implement efficiency enhancements.
- Respond to client requests to remediate issues while also being able to drive successful daily operations within the remarketing team.
- Manage Service Level Agreement (SLA) compliance for Lenders, Auctions and Transports.
- Partners with the sales team to ensure internal alignment on account strategy during lender client launch calls and monthly review discussions.
- Manages escalations within remarketing and follows the escalation process ensuring internal and external executive level management has been informed.
- Ensure all account issues are resolved quickly, leveraging resources from all areas of the organization as needed.
- Drive monthly remarketing metrics for customer success.
- Provides strategic planning and leadership activities for remarketing.
- Participates in quarterly strategic leadership and annual customer advisory team meetings.
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Job Requirements
- Bachelor’s degree in Business Administration or similar from an accredited college or university is preferred.Â
- 5 years related fleet management, automotive remarketing and auction experience to include management experience.
- Comprehensive knowledge of remarketing functions, policies and procedures.
- Demonstrated, effective leadership and management skills and abilities.
- Excellent verbal and written communication and strong organizational and interpersonal skills.
- Strong financial and business acumen.
- Knowledge of / experience with state and federal rules and regulations pertaining to the Consumer Financial Protection Bureau (CFPB), Fair Debt Collections Practices Act (FDCPA), and the Gramm-Leach – Bliley Act (GLBA) preferred.
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This is a full-time, in-person/in-office position. The position is sedentary and requires sitting for long periods of time while working on a computer or using other office equipment. The employee must occasionally lift or move items up to 30+ pounds.
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Primeritus an Equal Opportunity employer and all qualified applicants will receive consideration to employment without regard to race, color, religion, gender, pregnancy, sexual orientation, national origin, age, or protected veteran or disability status. Â
Primeritus Financial Services, Inc
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