*W2 Only. No C2C will be considered**
*Must be a U.S. Citizen or Green Card Holder.*
Location: San Diego, CA with 25% travel (open to candidates willing to relocate)
Duration: Direct Hire – Salaried
Description:
The Product Line Manager oversees profits and losses of the chemical product lines including marketing, revenue, technical service, customer evaluations and strategies associated with short and medium term product opportunities. The Product Line Manager represents the voice of the customer internally and the voice of customer interactions. The goal of the Product Line Manager is to generate high margin growth and to expedite the adoption of products into the customer’s
Process Of Record (POR). The internal focus involves communicating customer requirements, requests, support, technical problems, and market requirements to Quality and product development groups.
Day to day functions will include writing Product Requirement Documents, coordinating communications between customers, providing forecasts, arranging for service and installation logistics, and sales tools. To achieve these goals the Product Line Manager will rely on input and support from multiple functional groups via matrix organization centered on product development. As a result the Product Line Manager must be adept at succinctly defining high value problems and/or opportunities and accurately communicating with the organization. It is the Product Line Manager’s responsibility to ensure that prototypes and new product configurations are released in time frames that meet customer
requirements.
Essential Functions:
• Act as the primary point of contact for all communications associated with the product lines,
including customer visits and applicable audits.
• Grow revenue for responsible products.
• Coordinate Opportunity Intercept with CEO, COO, Product Development Teams, Sales Channels,
and the market place.
• During the product development process, helps to define market and product requirements,
features, cost and price targets, profit, return on investment (ROI), competitive strengths, and
value delivery.
• Monitors global market trends for new opportunities and disruptive technologies and refines
understanding of market requirements in target markets through research and customer
meetings.
• Drives demand creation for existing and potential products to achieve company strategy.
• Assesses viability of product concepts & customization requests to meet worldwide market,
financial, and technology goals.
• Develop trust and build strong customer relationships.
• Monitor and track all applicable target opportunities for new sales, prioritized based on revenue
potential and risk to adoption.
• Ensure focused organization-wide efforts to secure top opportunities.
• Develop customer organizational charts to understand how decisions are made within key
accounts.
• Understand customer high value unmet needs and set strategy to win customer opportunity.
• Drive new product developments and customer specials through Program Management.
• Participate in FEMA and Hazops, DVTs, and Design Reviews for all responsible products.
• Keep track of technical and business activities associated with product responsibilities.
• Generate pricing based on business strategy and value pricing.
• Support quote generation for non-standard product, including engineering efforts, using inputs
from applicable groups within the organization and approval from the CEO.
• Create technical sales packages and training for sales channels.
• Initiate PRD’s and coordinate with key stakeholders to facilitate completion.
• Provide initial response to all technical issues or problems associated with the product lines
utilizing applicable support and inputs from the organization.
• Develop support literature, internal and external, to foster brand identity.
• Monitor key indicators on a periodic (monthly) basis to ensure sales and margin goals are
achieved and product quality and customer satisfaction is maintained.
• Supervise/Coordinate product marketing and field service operations for the applicable product.
Other Duties:
• Drive resolution of problems identified through the RMA and/or Customer Complaints systems.
• Recommend new products based on a detailed knowledge of current products and an
understanding of the customer high value unmet need and the overall market.
• Conduct customer training as applicable.
Supervisory Responsibilities:
• Supervise field service activities and Product Manager personnel.
Education & Experience:
• B.S. in chemistry, chemical or mechanical engineering; Master’s degree a plus.
• 5 to 7 years experience with a chemical, gas or electronics equipment company.
• Technical background in semiconductor equipment and/or process materials a plus.
• Experience working with international customers and familiarity with the associated issues.
Candidate needs:
– Min. 3-5 years’ experience doing administrative, clerical or bookkeeping work would be desired
– Experience with MS Excel, knowledge of formulas, filters, creating & moving tabs, basic data manipulation
– Experience with MS Outlook, for email
– Familiarity with Adobe Acrobat Reader for viewing PDFs
– Ability to learn as training will be provided on TrackerPro, a software specific to Unclaimed Property
– Excellent communication skills
– Attention to detail
– Data entry skills
– Strong accountability/ownership for completing his/her work
– Willingness to ask questions
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