Product Manager

Product Manager, Controls and Monitoring

Overview

As a key member of the Product Management team, this role oversees Thermon’s growing and innovative heat trace controls and monitoring portfolio. Responsibilities include market research, product planning, new product commercialization, expert-level sales support, and product lifecycle management in alignment with our organizational strategy and objectives.

This role is based in Austin, Texas and reports directly to the Senior Manager, Product Management.

Responsibilities

• Gathers insights on market trends and customer needs by conducting market research and Voice of Customer (VoC) activities.
• Assesses competition to conduct product portfolio gap analysis, benchmark products, determine SWOTs, and track new developments/technologies in the marketplace.
• Translates VoC into product requirements and evaluates new product ideas, ensuring products have clearly articulated Unique Value Propositions (UVPs), robust financial rationale, and appropriate positioning.
• Charts the strategic direction of the portfolio by maintaining the product roadmap.
• Provides information to management by preparing sales forecasts and special reports and analyses.
• Guides and participates in the New Product Development (NPD) process by engaging with stakeholders, collaborating with cross-functional team members, presenting in gate review meetings, updating business cases, and executing on product launch deliverables and tasks.
• Introduces and markets new products by coordinating with sales, marketing, and production.
• Promotes the product by working with marketing on sales collateral, digital campaigns, thought leadership activities, trade shows, and other content creation.
• Provides expert-level sales support, leads training sessions, and participates in key sales calls.
• Determines product pricing in conjunction with sales using market intelligence and cost analysis.
• Increases product market share by working with sales leadership to develop product sales strategies.
• Facilitates inventory availability and turnover by working with operations on product segmentation, inventory level optimization, and communication of lead time expectations.
• Drives sustaining and continuous improvement efforts to address ongoing certification maintenance, product quality, and customer satisfaction.
• Oversees full product lifecycle, including planning for product obsolescence and communication of EOS/EOL milestones to the organization and customers.

Qualifications

• Bachelor’s degree in Electrical Engineering (or related field) is preferred.
• Minimum 5 years technical experience with industrial automation, controls, and monitoring equipment.
• Minimum 3 years product management or strategic marketing experience overseeing industrial products.
• Working knowledge of process plant control systems (DCS, SIS, PLCs, SCADA) and the competitive market for industrial controls and monitoring solutions.
• Familiar with wired (TCP/IP, Modbus, CANBus, USB, I2C, SPI, etc.) and wireless (BLE4.0+, ZigBee, Wi-Fi, WirelessHART, Wirepas, etc.) communication protocols.
• Understanding of security requirements for IIOT products and familiarity with relevant encryption methods and standards.
• Experience with certifications/approvals for ordinary and hazardous locations is desirable.
• Experience using Atlassian collaboration tools (Jira, Confluence, etc.) is desirable.
• Proficient in use of Microsoft Teams, Power BI, SharePoint, Word, Excel, Outlook, PowerPoint, etc.

Competencies

• Drives change and continuous improvement across a broad level/scope.
• Experienced conducting market research and performing data analysis and visualization.
• Comfortable presenting in large groups and to executive leadership.
• Conducts clear and engaging training, communicating technical and commercial details.
• Builds relationships, leads cross-functional teams, and creates consensus among a large group.
• Partners effectively with a senior leadership team and functional leaders in a matrixed environment.
• Experience dealing with customer complaints and leading resolution of critical issues.
• Results-oriented with an entrepreneurial mindset.
• Ability to travel up to 25% both domestic and international.

Thermon, Inc.