Account Manager

Account Manager – Full-Time, White Bear Lake, MN (this position is hybrid)

$50000 – $55000 / year

Full-time benefits; and bonus eligible

BENEFITS

Smarte Carte Inc. offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Reimbursement Program and More!

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers, and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, and Singapore. Smarte Carte products can be found in the following types of venues:

• Luggage cart concessions at airports and major bus/rail stations
• Electronic locker concessions at amusement/theme parks, indoor and outdoor waterparks, ski resorts, entertainment centers, and transportation centers
• Stroller concessions at shopping centers, amusement/theme parks and zoos
• Massage chairs at transportation, shopping and entertainment centers, and fitness clubs.
• Long-term baggage storage, baggage wrapping and excess baggage storage services at airports, malls, and major bus/train stations

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

The Account Manager is responsible for the process of fulfilling contract commitments to the United States Postal Service and Planet Fitness. This includes, relationship management, billing/invoicing, preparing contracts, partnering with internal departments on account setup, ordering and installation, and report management.

KEY RESPONSIBILITIES

• Communication
• Manage communication within assigned regions
• Collaborate with cross functional teams to update status, issues or concerns
• Liaison between SCI and account representatives
• Update internal process tracker for each department to have clear visibility on upcoming installations
• Resolves matters of significance within the department and communicates these messages back to management
• Billing & Data Entry
• Submitting monthly billing and reoccurring invoices to accounting within assigned territory
• Timely completion of internal data entry including ERP updates and other tracking systems
• Coordinate banking changes and create payment requests for assigned regions
• Account Management
• Responsible for managing locations in assigned territory and communicating via phone and email on a regular basis
• Manage checklist and install order forms to ensure proper equipment is sent in a timely manner
• Work with support services and central operations teams on order and install deadlines
• Manage complaints, disputes and customer objections daily
• Forecast equipment need counts and communicate with all parties on a monthly basis
• Attend trade shows and events as needed
• Other duties as assigned

QUALIFICATIONS

• Minimum 3 years of Account Management experience
• Minimum 1 year of billing/invoicing experience
• Previous customer service experience

REQUIRED SKILLS

• Ability to complete tasks within given deadline
• Advanced Word and Outlook
• Intermediate Excel (columns, rows, sorting, basic formulas, etc.)
• Ability to work in a fast-paced environment and manage multiple projects
• Excellent written and verbal communication skills
• Solutions based; ability to solve issues quickly with confidence
• Organized and detail oriented
• Ability to interact and operate successfully with all levels of management, a diverse work force, and a wide range of capabilities and personalities.
• Friendly, positive professional demeanor; diplomatic with internal and external customers
• Strong team player with a natural tendency to assist others with a positive attitude, work collaboratively, contribute suggestions and ideas, and actively engage in a wide variety of responsibilities and tasks
• Ability to operating independently; take ownership of issues, overcome obstacles, develop creative solutions and management of projects through conclusion

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and typing/computer work.
• Visual acuity and manual dexterity to operate computer system.

Smarte Carte