Lead Digital Producer

Title: Digital Producer

Location: New York, NY and Bothell, WA – 100% Remote

About the Company
At Client, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team
The Digital Merchandising Studio is looking for a Digital Producer to join the team to help deliver a best in class customer experience on the web. The Digital Merchandising Studio is responsible for the content strategy, design and implementation of experiences across the Client digital properties.

About the Job
The Lead Digital Producer will help lead and manage the full lifecycle development and implementation of digital consumer marketing campaigns, promotions, content and experience optimization projects for Wireless and Wireline Client products. The position will contribute to the development of Client’s cross platform strategic direction with a focus on continuously improving our digital experience through innovation, creating new ideas/pages/modules that meet business goals.

Responsibilities and Day-to-Day View

• Assist in the discovery process on large projects to accurately scope projects and develop documentation that communicates the user experience, business strategy and best practices
• Act as the champion of our audience and steward of our business throughout all phases of content development, design and implementation
• Build and coordinate a shared vision with multiple departments to gain support for strategic initiatives and balance the needs of multiple stakeholders
• Create and maintain project schedules, tracking deliverables and establishing priorities
• Provide direction for graphic designers, copywriters and front end developers through content strategy, merch plans and group meetings helping to achieve site goals by utilizing web best practices, clarifying strategic requirements, explaining complex ideas clearly and managing expectations
• Provide leadership in defining objectives and strategies for user experience and content
• Work in an independent fashion, solve problems, make decisions and communicate effectively in difficult situations

Required Qualifications

• Prior experience (5-8 years) as an interactive content strategist/producer or directly related experience
• Excellent organizational and project management skills with experience managing multiple projects with competing priorities
• Excellent written & oral communication coupled with presentation skills
• Motivated self-starter with the ability to manage multiple projects at a time
• Strong ability to plan and work through complex challenges with a team of creative problem-solvers
• Firm understanding of content strategy and responsive design principles
• Proven abilities in project management, strategic thinking and collaborative consensus building

Preferred Qualifications

• Prior experience with e-commerce and account management carts and flows for wireless products and/or entertainment content is a BIG plus
• Experience with content management systems
• Strong knowledge of web development technologies
• A diverse body of work that demonstrates your ability to work on a variety of different kinds of projects
• Experience with Workfront project management software and Adobe content management systems

Axelon Services Corporation