Insights Manager

Role: Manager of Analytics & Insights

Contract: Permanent basis

Location: New York, US

Work Pattern: Hybrid

Reports to: Director of Global Analytics & Insights

About Us

We are creators and champions of the best British TV, and hosts to the world’s largest collection. It’s our mission to bring the most engaging and relevant British TV experience to fans like us all around the world.

 

We’re relentlessly creative and in this new world of content, where the possibilities are endless, we are charting our own course.

 

We are thriving in 5 markets already around the world and have ambitious plans ahead of us. This is where you come in…. we are on the lookout for talented individuals to join our BritBoxer family and help us to navigate the adventures ahead.

Job Purpose

The Manager of Analytics & Insights is responsible for data analysis, reporting and insights across multiple BritBox territories with a focus on initiatives that empower business units to extract greater value and deliver insights through advanced analytics. The role will focus on generation and sharing of key business insights to support subscriber growth and retention with BritBox colleagues around the world. This manager will be based in New York, operating as part of the Global Analytics & Insights team. This will involve working closely with North America leadership, editorial, marketing and business development teams, global finance, research, product, and strategy functions, and sharing learnings and best practice with colleagues supporting Australia, South Africa and New Markets business. The role will report to the Director of Global Analytics & Insights. 

Key responsibilities will include creation and interpretation of business as usual editorial and subscriber performance reporting, plus ad-hoc analysis for specific territory editorial, user segmentations, promotional, distribution and other activities. The primary purpose of the role is to support strong business and editorial decision making, through the accurate and timely interpretation of data, with statistical rigor, clear communication, and provision of actionable recommendations. 

Skills and Personal Attributes 

• Strong collaboration skills with a “can-do” attitude.” Comfortable working with senior level stakeholders.  
• Self-starter with an Entrepreneurial flair, ability to thrive in a ‘startup’ environment 
• Passion for British TV and digital video content 
• This role requires working closely with colleagues based in other territories and time-zones, in particular Australia and UK. This will require attending meetings and occasionally working outside of standard US office working hours.  
• It is currently anticipated that this role would be office based for 2-3 days per week, with option to work from home on other days, and with flexibility to adapt working hours around personal preferences and to enable working with colleagues in other time zones. 

Qualifications and Experience

• Strong experience (excluding internships) in analytics with increasing responsibility in Entertainment, Media, Communications, or related industries.  
• Advanced Excel and PowerPoint skills are required, in addition to strong technical skills (e.g., SQL, SAS, R, Hive, HTML), presentation & visualization skills (e.g., Tableau)  
• Ideally, experience working with subscription businesses and a deep understanding of subscriber acquisition, retention, and churn metrics. Familiarity with Syndication platforms (Amazon Channels, Roku Channels, or Apple TV Channels) is a plus.  
• STEM Qualification desirable  
• Excellent communication and presentation skills with the ability to demonstrate subject matter authority and expertise  
• Understanding of concepts behind Business Intelligence (e.g. – data warehouses, automation) and how information can be used to drive competitive advantage  
• Ability to accurately interpret and translate varied and complex requests into actionable tasks Have excellent attention to detail and ability to monitor and review the quality of work done by self and others to maintain appropriate standards 

Responsibilities  

• Partner with business unit stakeholders to understand requirements and develop reporting and insights solutions that meet business needs.  
• Define workflows in internal and external systems to ensure correct data is captured and reported.  
• Develop and enhance reporting solutions; In addition, script and automate standard processes, where possible.  
• Drive direct and cross-function execution on analytics projects: define problems, identify appropriate data sources and analytic techniques/methodologies, ensure accurate and high-quality output, craft the story and present results and recommendations.  
• Ownership of end-to-end reporting process from pulling in-depth data, to working with team members to understand underlying business drivers, to creating clear presentations that communicate a variety of insights including business and customer trends, performance against KPIs, and recommendations on how to further the company’s growth.  
• Ownership of ongoing business reporting, including customer acquisition, retention, marketing performance/ROI, customer LTV, user engagement/consumption, and editorial/programming performance, for a range of stakeholders from business leads to senior executives. Management and production of stakeholder reporting and interactive dashboards, including weekly/monthly reports and semi-yearly clustering analyses.  
• Provide ad-hoc analytical insights and coordinate best-practice share-outs for key stakeholders. 

Salary Range:  $80 – 110K base salary.

Please note that the salary range is intended to give as an indicator of the salaries that could be attributed to the breadth or experience for a given role. All candidates will be measured based on their level of experience.

This job spec is not exhaustive and may change from time to time in line with the evolving nature of a dynamic and growing business.

BritBox International