Stewarding Manager (Anticipated Start – May 2023)

At Sunseeker Resort Charlotte Harbor we believe you are at the heart of our success. Opening in Fall 2023, Florida’s newest destination resort is a wholly owned subsidiary of Allegiant Travel Company and occupies over 22 waterfront acres with 785 guestrooms, including 189 Signature Sunsuites™. Set upon the Peace River and Florida Gulf Coast, this premier property offers 20 original food and beverage concepts; including seven stand-alone restaurants, eleven bars and lounges, two poolside offerings, and a 25,000-square-foot multi-dining experience. Additional hotel amenities include a waterfront promenade, two unique rooftop and waterfront pool experiences, 60,000 square feet of combined convention space, a full-service spa and salon, a 7,100-square-foot state-of-the-art fitness center with four group exercise studios with specialty instructor lead classes, six retail and market shops, and an 18-hole championship level golf club exclusive to hotel guests only. The resort is conveniently located within a short drive of Punta Gorda, Fort Myers, Sarasota, St. Petersburg-Clearwater, and Tampa airports. We recognize that our employees truly bring something special to Sunseeker Resorts and our mission is to find the most talented and unique team members wishing to create memorable moments for our future guests.

Sunseeker Resort Charlotte Harbor is currently searching for a Stewarding Manager to join our opening team!

The Stewarding Manager is responsible for assisting in cleanliness, sanitation, and organization of all kitchens and bars, both front of house and back of house. This position is also responsible for assisting in all ware washing operations, and any assigned areas while in presence and absence of the Director of Stewarding.

All duties are performed in accordance with department and Sunseeker Resorts policies, practices, and procedures.

Job Duties

• Monitor and ensure that all temperatures and chemical solution requirements are met with regards to dishwashing, pot washing and storage
• Check workstations for proper supplies, organization, cleanliness, and mechanical problems
• Review the kitchen and restaurant service needs from stewarding throughout the shift and ensure that all requirements are met according to specifications set by the department
• Prepare and distribute assignments for stewarding staff and review priorities
• Anticipate guest’s needs, respond promptly and acknowledge all guests
• Maintain complete knowledge of and comply with all departmental policies, procedures and standards
• Knowledge of proper maintenance and use of equipment
• Always maintain positive guest relations by resolving guest complaints and ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Ensure assigned staff has reported to work, documenting any late or absent employees
• Coordinate breaks for assigned staff
• Communicate additions or changes to the assignment sheets as they arise throughout the shift
• Identify situations which compromise the department’s standards and delegate the resolutions of the situations
• Check supply levels in storage closets, completing requisition for additional supplies needed and submit to the Director of Stewarding
• Inspect cleanliness and organization of storage areas
• Monitor and maintain designated par levels of operating equipment
• Monitor all work areas for compliance with State Health regulations and Hotel standards, follow through on any violations
• Monitor and maintain pest control requirements in accordance with hotel standards
• Assist the stewarding staff with their job functions when needed to ensure optimum cleanliness and service standards
• Complete work orders for maintenance repairs and submit to Engineering
• Accommodate requests for additional wares expediently and courteously
• Purchase all restaurant and kitchen equipment through the proper system approved by the company
• Maintain accuracy of all labor, payroll system, scheduling analysis, and profit and loss
• Provide feedback on staff performance to managers, reporting disciplinary problems to the Director of Stewarding, participate in the counseling of employees
• Respond to all cell phone calls promptly
• Ensure all staff assignments are completed before staff sign out
• Complete all paperwork and closing duties before leaving
• Review status of assignments and any follow-up action with the manager and/or on-coming supervisor
• Perform all other duties related as requested
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
• Stay abreast of property goals in order to create support and present departmental goals to executive leadership 
• Continue to learn and be on the forefront of new technology for the hotel industry
• Create ways to further enrich the guest experience by continuously reviewing, implementing, and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction 
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
• Perform other functions as needed

Minimum Requirements

Combination of Education and Experience will be considered.  Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts does do criminal background checks.

• High School diploma, GED, or equivalent
• Minimum of four (4) years of experience as a Stewarding Manager in a hotel or resort setting
• Bilingual skills highly preferred

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays
• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Must possess mature personal discretion and sound judgment
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor

Physical Demands / Work Environment

The Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

General Labor Restaurant/Gaming – While performing the duties of this job, the Team Member is regularly required to walk, stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to perform repetitive motions such as operate a point-of-sale register, games and attractions, restaurant equipment, time clock, and phone. May be required to lift, push, pull, move, transport, or carry up to 50 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to noise (i.e. restaurant, games, and attractions), temperature (i.e. kitchen and refrigeration) and light fluctuations (i.e. games and attractions). Ability to work in an open or confined area as well as the ability to stand at an attraction for an extended period of time.

Benefits of being a Sunseeker Team Member

Working for a Company that truly values its Team Members is one of the great advantages of being a member of the Sunseeker Team. We’re proud to reward the talent, hard work, and dedication of our Team Members with an attractive Benefits package including: 

• Medical, Dental & Vision Insurance
• Company Paid Life & AD&D
• Long-term Disability
• 401(k)
• Travel Benefits

EEO Statement

Equal Opportunity Employer: Disability/VeteranFor more information, see www.sunseekerresorts.comPeople of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply.
Sunseeker Resorts