Associate Social Media Manager

about-face and AF94 are looking for an Associate Social Media Manager to join our team! This role will report to our Senior Social Media Manager, and will be responsible for community management across our key platforms, overall customer experience on social media. In addition to content creation, assisting in identifying trends, key insights, and building positive brand sentiment.

This position is for someone who is passionate about digital brand marketing, and understanding the value of an engaged and active customer base in building a strong brand presence in the beauty industry. The ideal candidate is a self-starter who will thrive in a fast-paced remote work environment. This is a full-time paid position.

Responsibilities:

Community Management

• Own and respond to all direct messages, requests, and story mentions on a daily basis, with the goal of keeping the inbox at zero
• Engage and respond to all audience comments on owned IG feed posts, TikToks, Youtube and Tweets,
• Engage on tagged DMs
• Work in tandem with our CX team for to resolve order-centric queries
• Elevate larger cultural, product-centric, or brand-sentiment feedback to the appropriate team members as needed
• Share key customer insights and emerging trends with our social media manager
• Share relevant and potential influencer inquiries with consumer engagement manager
• Identify on-brand UGC for use on organic social and in paid ads as needed
• Help to maintain brand voice across channels with the goal of strengthening the about-face social community

Content Creation

• Must be knowledgeable in Instagram, TikTok and Facebook
• Basic video editing skills for Reels & TikTok.
• Posting and cross-posting content across social channel
• Not required, but if you have a passion for creating content (i.e. you have a booming TikTok account or have a knack for creating good content), that’s definitely a plus.
• High attention to detail

You have:

• 3-4 years of relevant experience in social media, preferably within the beauty or lifestyle space, and are eager to grow.
• A knack for social media trends, culture, and content. You’re across the latest trends and best practices and are the first to test out new platforms and features when they launch.
• Experience working with social analytics and planning tools.
• Sense of timeliness partnered with analytical and problem-solving skills
• A deep understanding of high-quality content and how it can translate to video/photo, Reels, TikTok, YouTube, and beyond.
• Love of makeup and/or skincare and the beauty industry
• Excellent verbal and written interpersonal and communication skills.
• Excellent time management skills with a proven ability to meet deadlines
• Strong interpersonal skills with an openness to collaboration and respect for teamwork

You are:

• Able to juggle multiple projects at once
• Detail-oriented and have an eye for elevated content.
• A team player that loves effective collaboration as well as an independent worker able to execute tasks autonomously.
• Able to thrive in a fast-paced, startup culture
• Both creative and analytical. From conceptualization to execution, you understand what makes good content.
• Have a love of beauty, even if you haven’t worked in the sector before

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