Area Manager-Retail, Downtown Disney

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help encourage that magic by enabling our teams to push the limits of entertainment and build the never-before-seen! Are you ready to join this team and make your impact?

The Area Manager is a position that is responsible for influencing, guiding & motivating Stage Managers for a Park Operations department (Attractions, Custodial, Food&Beverage, Main Entrance, Retail or Resort Transportation & Parking.) In this role, you will ensure the leadership and development of salaried leaders that provide an efficient and safe operation, drive a positive Guest experience, increase Cast engagement and safeguard our brand. You will provide additional capacity to the Operations Manager through assistance with project management while supporting the team efforts to improve Guest service standards; recognize/coach Cast behaviors; and manage the business through Key Business Drivers. The role will be based in Downtown Disney, and will report to the Operations Manager.

You will:

• Perform as a leader of leader for Stage Managers. Includes but is not limited to: 1 on 1 check-ins with team, creation of Leader Schedules and enhance overall performance of team through building/supporting an inclusive, positive culture.
• Balance and lead work streams including project management support for Operations Manager, develop operations roll call/briefings strategy, participation in departmental meetings, and communication of relevant information to Cast Members.
• Execution of area/park/Disneyland Resort initiatives to drive positive experiences, Workforce Management/ Scheduling strategies, Stage Management coverage as necessary to support Operation, Cast and Stage Manager team.
• Work to resolve issues and remove barriers – includes working closely with Labor Relations & Employee Relations, making disciplinary decisions, help with return to work issues and escalated Cast concerns. Use discretion to resolve more complex issues or situations.
• Work closely with peers across other lines of business in the neighborhood or across the park/site. Responsible for communication to broad range of partners.
• Understand the levers to pull to drive metrics in a balanced way to optimize Guest & Cast experiences while providing positive business results. Work with Stage Managers to monitor staffing and other expenses while driving revenue/profit.
• Drive business results. Will have ownership of specific element(s) of the business.
• Demonstrate creativity to keep offerings fresh and on trend.

You Have:

• Two + years of leadership/managerial experience leading a team in an operational or related environment
• Ability to lead effectively, hold self and others accountable, guide/influence and mentor others
• Ability to deal effectively with situations with strong partnering and networking skills including with key partners outside the neighborhood and/or across the site
• Ability to drive positive business results of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)
• Organizational skills that lead to ability to balance across multiple priorities and displays time management skills with attention to detail
• Ability to create and sustain positive operational cast & guest service experiences
• Ability to be flexible with work schedule, including weekends, variable shifts and holidays

It would be great if you have:

• Operations experience in Attractions, Custodial, Food & Beverage, Main Entrance, Retail or Resort Transportation & Parking or similar operational roles (at Disneyland Resort or within the Theme Park industry.)
• Participation in a BERG and/or other DEI initiatives
• Prior experience leading in a union environment
• Bilingual skills
• Prior experience in operations or a related field

Required Education:

• High school degree or equivalent

Preferred Education:

• Bachelor’s degree

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.