Company Description
Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
BOH (Back of House) Kitchen Manager is an essential leadership and management role of food service venue(s), primarily responsible all aspects of day to day kitchen operations by providing leadership, directions and resources to effectively fulfill venue(s) and departmental goals in support of the theme park
Essential Functions
- Actively promotes USH and Food Department Vision, Mission and Values
- Instills Culture of Excellence, Respect and Diversity
- Ensures high Team Member engagement and satisfaction
- Ensures company policy and brand standards are followed
- Ensures full compliance of all Federal, State and Local Laws regarding labor and employment
- Partners with Management and Human Resources Teams to staff and build healthy roster size and talents
- Champions high food quality and food safety standards
- Collaborates with Management Teams to exceed all financial and business metrics
Core Responsibilities
- Executes strategic plans to optimize venue(s) profits while maintaining high food quality, food safety and cleanliness standards
- Partners and collaborates with Management to drive and exceed all financial goals including revenue, variable labor and COGs
- Reviews and analyzes financial and guest satisfaction reports to quickly identify opportunity areas and develops action plans to improve.
- Analyzes business and product mix trends to accurately forecast order supplies, food and ingredients based on rapidly shifting seasonal demands
- Consistently drives process improvements and efficiencies to enhance kitchen operations
- Able to establish and maintain adequate inventory, preparation, and production par level to ensure full menu availability
- Ensures proper food rotation (FIFO) practices are executed to prevent quality and spoilage issues
- Manages food product and supply inventory including monthly inventory counts to resolve any cycle count variances with corrective actions
- Collaborates with Culinary, Management and Sourcing Teams on supply chain issues and recommends ingredient substitution when needed
- Ensures daily line check, food quality and food safety inspections to performed and meets standards
- Takes an active part in recruitment, development and retention of staff
- Creates weekly schedules to efficiently staff for business demand
- Effectively builds a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
- Works closely with Human Resources and Management Teams to manage individual performances including coaching, development and disciplinary actions
- Develop and foster open communication and healthy working relationships with all support partners, between business units and company departments.
- Collaborates with Culinary and Management Teams to effectively roll out any menu adjustments/changes
- Schedule and oversee necessary maintenance and repairs on kitchen appliances
- Respond personally to guest questions and complaints
This position is required to be performed full-time from an NBCUniversal-designated worksite. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $65,000 – $80,000 (bonus eligible)
Qualifications
Requirements:
- High School diploma or GED required
- Culinary knowledge and experiences
- Experience: 5+ years restaurant management experience while managing a team of 20+employees
- Working knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint
- Excellent written and verbal communication skills to effectively communicate with all levels of the organization
- Ability to work rotating schedules, holidays, weekends and nights
- Able to work outdoors in varying weather conditions
Desired Characteristics
- Bachelor’s degree in Hospitality and Business Administration (or Culinary related field) preferred
- Certifications: ServSafe, Los Angeles Food Safety, or equivalent preferred; TIPS certified preferred.
- Previous Quick Food service management experience, specifically within the theme park/entertainment industry preferred
- A strong passion for delivering the highest quality of guest service.
- Strong organizational, planning, delegation, mentoring and coaching skills.
- Strong interpersonal and analytical skills
- Strong administrative, organizational, problem solving and project management skills. Able to create and deliver presentations and think creatively.
- Ability to manage effectively under deadlines
- Previous experience with creating and managing budgets
- Theme Park Operations knowledge
- Experience managing in a union environment
Additional Information
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal
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