Company Description
Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
Summary
Job Description
This position is responsible for providing the leadership, direction and resources to effectively manage multiple quick food service venues, daily departmental operations and special projects in support of the theme park.
Essential Functions
- Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and food & beverage operations.
- Create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
- Partner with Human Resources to continuously train and develop restaurant teams through individual performance planning.
- Responsible for performance evaluations, disciplinary recommendations and succession planning.
- Responsible for performance development including administering discipline, resolving employee relation’s issues and conducting individual and team meetings.
- Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control
- Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment and Union guidelines, as well as Company policies and procedures.
- Maintain or exceed weekly budgeted operating results: cost of goods, variable labor, safety, guest service, cleanliness and food quality. Responsible for monitoring performance and making recommendations to maximize current trends.
- Communicates on a constant basis with Area Manager regarding restaurant performance and challenges; makes recommendations for improvement when necessary.
- Review and analyze restaurant performance results (financial, guest service & safety) daily while identifying and resolving opportunities with management team.
- Develop and foster open communication and solid working relationships between business units and company departments.
- Takes an active part in recruitment and retention of staff.
- Responsible for developing weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.
Qualifications
Qualifications/Requirements:
- High School diploma or GED required
- Experience: 5+ years quick service management experience while managing a team of 20+employees
- Working knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint
- Excellent written and verbal communication skills to effectively communicate with all levels of the organization
- Ability to work rotating schedules, holidays, weekends and nights
- Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
Desired Characteristics
- Bachelor’s degree in Business Administration (or related field) preferred
- Certifications: ServSafe, Los Angeles Food Safety, or equivalent preferred; TIPS certified preferred.
- Previous Quick Food service management experience, specifically within the theme park/entertainment industry preferred
- A strong passion for delivering the highest quality of guest service.
- Strong organizational, planning, delegation, mentoring and coaching skills.
- Strong interpersonal and analytical skills
- Strong administrative, organizational, problem solving and project management skills. Able to create and deliver presentations and think creatively.
- Ability to manage effectively under deadlines
- Previous experience with creating and managing budgets
- Theme Park Operations knowledge
- Experience managing in a union environment
Salary Range: $65,000 – $80,000; bonus eligible
Additional Information
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal
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