TruConnect

The Project Manager’s role involves overseeing and guiding the staff and daily operations within the designated area. The primary responsibilities are to ensure the delivery of top-quality customer service and the attainment of sales or productivity targets. This position demands a versatile skill set and a self-motivated, driven individual. Additionally, this opportunity may involve occasional fieldwork, which will necessitate effective management skills and the capacity to establish new relationships within your assigned territory.

Supervisory Responsibilities

• Assists with the hiring and training of qualified candidates for entry-level & technician roles.
• Oversees the day-to-day progress of projects & workflow of the branch.
• Provides contribution with performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.

Duties/Responsibilities

• Effectively communicates with other Operations Manager to set reasonable sales and/or retail goals.
• Collaborates with Operations Manager to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.
• Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with the team; provides guidance and leadership to enable the team to meet these goals and objectives.
• Identifies training needs and opportunities; develops and implements a plan for meeting those needs.
• Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other team members.
• Participates in community activities to promote the organization and to build goodwill.
• Collaborates with other marketing team and the Operations Manager regarding advertising, marketing, and growth campaigns.
• Performs other related duties as assigned.
• Travel may be required.

Required Skills / Abilities

• Excellent leadership and management skills.
• Exceptional sales, customer service, business development and interpersonal skills.
• Outstanding verbal and written communication skills.
• Exemplary organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software.

Experience

• Experience in the installation of structured cabling & fiber optic infrastructure, required.
• Familiarity in the installation & programming of Access Control & Surveillance systems, preferred.
• Accountable and Competent in the supervision and management of small to large commercial construction projects, preferred.

Physical Requirements

• The ability to climb ladders, perform inspections & job walks in both new construction sites and existing structures.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 60 pounds at times.

Perks

• Insurance, Health, Wellness. Medical, Dental, and Vision insurance, Flexible Spending Account (FSA), Life Insurance, Supplemental Life Insurance, Disability Insurance, Accidental Death & Dismemberment Insurance.
• Financial & Retirement. 401(k) Plan, Performance Bonus
• Family & Parenting. Flexible Hours, Family Medical Leave
• Vacation & Time Off. Paid Vacation. Paid Holidays, Bereavement Leave
• Perks & Discounts. Employee Assistance Program, Lunch & Learns
• Professional Support. Job Training, Professional Development, Tuition Assistance

TruConnect

TruConnect is on a mission to bridge the digital divide in the United States by delivering premium wireless services to underserved communities. We have connected millions of Americans over the past decade and experiencing substantial growth as the government places significant resources to help bridge the digital divide. 

The ideal candidate is an excellent communicator, well-organized, creative, empathetic, and proactive. You build trust & strong relationships at all levels. You are confident and can influence without formal authority, pushing back when appropriate. You earn respect and respect contributions of others. 

We’re looking for a Brand and Content Marketing Manager to join our team. You’ll collaborate with stakeholders across the business to create brand awareness and consideration for our digital and direct sales channels. As the Brand and Content Marketing Manager, you should be the kind of person who knows that creative content is king, metrics matter, and the best branding tells a story. 

Responsibilities:

• Be the driving force behind our branded content strategy, overseeing the content lifecycle from ideation to distribution.
• Craft compelling copy for various customer-facing marketing materials, such as website content, landing pages, customer support knowledge base, social media posts, video scripts, SEO blog articles, and print collateral.
• Generate innovative concepts and messaging for integrated marketing campaigns, ensuring they resonate with our target audience and drive our business goals.
• Establish a content calendar that incorporates product launches, social campaigns, promotions, and activations.
• Collaborate with the Product team to integrate product-related content and value propositions into our content pillars. 
• Build scalable brand marketing programs, with a focus on creating captivating digital content and videos.
• Manage relationship with SEO agency and optimize pages to improve rankings, drive new organic traffic, support site engagement, and build trust.
• Interface with Customer Care team to develop brand standards, policies, and best practices for social media community management.
• Leverage reports and dashboards to identify common inquiries and trends for content development for TruConnect.com and our customer support site.
• Curate UGC and customer reviews across our social media channels and other digital platforms 
• Oversee the development and review of creative and content assets to align with brand strategy, voice/tone, and guidelines.

Requirements: 

• 5-7 years of marketing experience in a fast-paced environment with minimal supervision. Experience at a high-growth startup or e-commerce platform is a plus. 
• Bachelor’s degree in marketing, communications, or a related field. 
• Problem solving with strong project management skills and the ability to fully own strategy and content across multiple marketing channels.
• Proficiency in content management systems (CMS), social media management platforms, and SEO tools. 
• Digital native experience and the ability to translate a story or campaign from screen to IRL 
• Creative thinking skills with an aptitude for content creation and copywriting
• Experience monitoring KPIs and success for marketing programs 
• Being flexible enough to pivot as needed 
• Comfortable working with analytics tools such as Sprout Social and Google Analytics to track and measure content performance.
• Experience with graphic design and video editing tools (Canva, Creative Suite, and Figma) not required but preferred 
• Basic knowledge of HTML and CSS not required but preferred
• MUST be able to work from the Los Angeles Office 3-4 days/week
• Exceptional organizational skills a must
• Bilingual in Spanish is a plus
• Project Management experience a plus

Benefits: 

• 401(k) matching
• Medical insurance, including PPO & HSA
• Dental insurance
• Vision insurance
• Flexible Spending Account(s)
• Free Life & Long-Term Disability Insurance
• Free Identity Theft Protection & Travel Assistance
• Access to corporate discount program
• Flexible schedule
• Paid time off (sick, bereavement, and Flex PTO)

TruConnect

As a Senior Technical Product Manager for Tools, you will play a pivotal role in shaping our internal tooling strategy and managing key integrations with essential platforms in our Data, Analytics, and martech stack. Your responsibilities will encompass understanding the needs of various business units, collaborating with cross-functional teams, and optimizing the integration of third-party tools to enhance operational efficiency and data accessibility. 

Responsibilities: 

• Internal Tooling Strategy: Develop and execute a comprehensive strategy for enhancing and maintaining our internal tools ecosystem, aligning with company goals and objectives. 
• 3rd Party Integration Management: Lead the evaluation, selection, and integration of 3rd party tools and manage existing tools such as Snowflake, NetSuite, and Braze, ensuring seamless data flow, optimal functionality, and alignment with business processes. 
• Requirement Gathering: Collaborate with internal stakeholders from different departments to gather, document, and prioritize requirements for internal tools and 3rd party integrations. 
• Data System Expertise: Leverage your expertise in data systems to ensure effective data governance, accuracy, and accessibility across integrated platforms. 
• Martech Stack Enhancement: Work closely with the marketing & technology teams to identify opportunities for optimizing and expanding our martech stack through strategic integrations. 
• Cross-Functional Collaboration: Partner with engineering, data analytics, operations, and other relevant teams to define integration specifications, troubleshoot issues, and ensure successful implementation. 
• Vendor Management: Manage relationships with 3rd party vendors, negotiate contracts, and stay updated on product roadmaps to anticipate future enhancements. 
• Product Roadmaps: Develop and communicate roadmaps for internal tools and integration projects, keeping stakeholders informed about progress, milestones, and potential challenges. 
• Performance Monitoring: Monitor the performance of integrated systems, proactively identify areas for improvement, and drive continuous optimization efforts. 
• Team Leadership: Provide guidance and mentorship to junior members of the product management team, fostering a culture of learning and growth. 

Qualifications:  

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field. 
• 3-5+ years of experience in product management, with a proven track record of successfully managing complex internal tools and 3rd party integration projects. 
• Strong understanding of data systems, data modeling, and database technologies, particularly in relation to cloud-based platforms like Snowflake. 
• Familiarity with marketing technology stacks, including experience with customer engagement platforms like Braze. 
• Exceptional project management skills, with the ability to manage multiple priorities and projects simultaneously. 
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and senior leadership. 
• Proven experience in vendor management, contract negotiation, and building strong vendor relationships. 
• Analytical mindset with a data-driven approach to decision-making. 
• Strong problem-solving abilities and a results-oriented mindset. 

TruConnect