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TITLE: Director, Guest Experience
POSITION TYPE: Full Time, Exempt
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: San Jose, CA
REPORTS TO: Vice President, Guest Experience
POSTING DATED: 6/7/2023
Summary:
Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.
Position Overview
The Director, Guest Experience under the guidance of Vice President, Guest Experience leads all Guest Experience managers, supervisors, and other employees towards achieving the goal of ensuring all guests attending events experience a consistent level of impressive/superior service that enhances their entertainment experience.
Essential Duties and Responsibilities:
- Direct the work of the front-line Guest Experience managers and contractors to ensure that all guests attending events experience a consistent level of superior service
- Engage in a leadership role in developing and implementing the People Management Plan and the Pioneering Service Plan for all frontline service teams, including our Sharks Ice Centers and our partner, ARAMARK
- Certify that supervisors’ goals and objectives, Priority Task List and Standards, “What a great Supervisor Looks Like,” are developed for Ushering
- Implement the Secret Shopper Program for all frontline teams and their partners
- Effectively train through a results-oriented program that will develop skillful and performance-driven employees who perform their jobs proficiently and strive for continual improvement
- Create, develop, and implement progressive and comprehensive training plans on a quarterly and annual basis.
- Develop train-the-trainer modules to assist in conducting staff training for networks.
- Enhance, collaborate with Guest Experience and Human Resources managers and deliver an orientation and training program that includes:
- Create a common orientation training session for all newly hired part-time, seasonal Arena employees with a focus on sharing and reinforcing the company’s core values
- Establish an organized, disciplined and effective system for evaluating and continually improving the effectiveness of orientation and training.
- Partner with the People Experience Manager, to administer the communications plan for Frontline Team communications to enhance team member engagement.
- Collaborate with the VP, Guest Experience, and functional area peers to develop the annual Guest Experience Strategy updates, its objectives and KPIs.
- Participate in a leadership role in developing and implementing safety and security procedures for events hosted at SAP Center. Is a leader of SSE’s Safety Committee.
- Coordinate in directing the work of the San Jose Police Department officers assigned to interior positions at all SSE Facilities and events.
- Ensure that the financial reporting, including budgeting, revenue and expense accounting and variance analysis and reporting is done consistent with established standards.
- Oversee guest and employee complaints, comments, ensure questions and suggestions are responded to as soon as identified and that appropriate follow-up action is taken.
- See that mailroom operations meet the standards for efficiency (productivity) and impressive service.
- See that Uniform Room operations meet the standards for efficiency (productivity) and impressive service.
- Perform other tasks and projects as required.
Minimum Qualifications
- Bachelor’s Degree from an accredited college or university with major course work in law enforcement, criminal justice, public administration, business administration or other related field preferred; additional experience may be substituted for formal education
- Minimum of ten (10) years of increasingly responsible security and service experience in a management capacity of a public assembly facility or a law enforcement agency associated with a large workforce providing services to a public assembly facility or special events
- Graduation from the following: IAVM’s Academy for Venue Safety and Security (AVSS), Venue Management School (VMS), IAVM’s Venue Management School Graduate Institute
- Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required.
- Possesses a strong background in safety and security industries
- Experience in establishing strong systems, policies, procedures, and standards orientation.
- Strong written communication skills with an emphasis on business writing skills (documenting goals, policies and procedures, ideas and objectives).
- Demonstrated leadership ability in providing quality service to a large number of customers.
- It is imperative that you have the ability to work independently without supervision, be self-directed and demonstrate initiative.
- Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule.
- Excellent communication and interpersonal skills and organizational ability.
- Strong orientation towards hospitality/customer service for sports and entertainment industry.
- Possess a natural ability to effectively motivate and inspire Guest Services employees’ performance.
Physical Requirements
- Ability to sit, stand and utilize a computer for extended periods of time
- Communicate via phone and email with a variety of individuals
- Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
- Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
What We Offer
- Competitive compensation (base salary and variable incentive plan)
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
- Pretax Transportation Benefit
- 401K (pre-tax and Roth options)
- Unlimited Paid Time Off
- Minimum of 10 Paid Holidays and Wellness Days per year
- Complimentary or discounted sports and concert tickets
- Other League & partner discounts
- Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
- An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
- Potential for flexible scheduling and telework opportunities
This position is not eligible for U.S. work authorization sponsorship.
Pay Range
The pay for this role is $97,200 – $115,00 per year plus variable
Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.
San Jose Sharks
TITLE: Partnership Marketing Manager
POSITION TYPE: Full Time, Exempt
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: San Jose, CA
REPORTS TO: Senior Manager, Partnership Marketing
POSTING DATED: 5/30/2023
Summary:
Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.
Position Overview
Our global partners play a critical role in Team Teal’s future. We want to innovate the way we sell, service, and develop partnerships to fulfill both our partner’s and our own objectives. The Partnership Marketing Manager will play a critical role in this vision by bringing a consultative sales mentality, coupled with a marketing activation mindset and best‐in class level of service to our group.
As part of the Global Partnerships team, the Partnership Marketing Manager will be responsible for leading the relationships of existing partnerships with a goal of ensuring long‐term, mutually profitable relationships. The Partnership Marketing Manager will also focus on delivering value and fulfilling shared objectives by delivering impactful, purpose-based marketing solutions for the existing partnership portfolio.
The Partnership Marketing Manager will need to be a strong collaborator and relationship builder, working closely with the Partnership Sales team and many functional units of Team Teal to drive partnership revenue for the organization and ensure our partners assets are being activated daily.
Essential Duties and Responsibilities:
- Establish, build, and grow partner relationships that will increase partner satisfaction and retention
- Meet and exceed personal revenue targets as assigned
- Service and fulfill sponsorship assets for assigned global partner accounts, ensuring 100% delivery of contractual obligations while understanding how the assets support the partners’ objectives
- Collaborate with internal groups to develop innovative campaign strategies that help to activate current contracts and develop new revenue opportunities
- Define new Global Partnership revenue‐driving opportunities
- Understand global partner businesses and industry trends
- Participate in weekly staff meetings and communicate new sales initiatives, relevant updates related to Global Partnership inventory, and upcoming partner activations
- Partner with internal stakeholders on the fulfillment and execution of in‐game and off‐premises sponsor promotions
- Proactively identify and present creative ideas and opportunities to help define partner activation KPIs and generate additional revenue
- Utilize CRM to track required touch‐point opportunities and interactions for each account
- Implement renewal cycle steps and meet deadlines as instructed
- Cooperate with other functional units to ensure an exceptional experience for partners and key internal stakeholders. Examples include Marketing, IT, Facilities, etc
- Engage and support Sharks Business Alliance and Teal Inner Circle partner events
- Execute game and event requirements as assigned
- Perform other tasks and projects as requested
Minimum Qualifications
- Bachelor’s degree (B.A.) or equivalent professional experience required
- 5+ years of successful sales and/or service experience required with a preference for experience at a sports and entertainment property, marketing agency or brand
- Demonstrated ability to manage integrated projects and activations from beginning to completion with limited oversight
- Experience developing, implementing and/or selling sponsorship packages is strongly preferred with comfort pitching digital media, social media, entitlements , and hospitality assets
- Track record of delivering best‐in‐class service and client experiences
- An excellent written and verbal communicator that is comfortable sharing ideas across functions, to different levels of the organization, and with partner
- Knowledgeable of emerging industry trends
- Eager to grow and takes on challenges head-on
- Aligned with our Pioneering Principles (above)
- A strong collaborator with a team‐first mentality who can build strong interpersonal relationships.
- Willing and able to think beyond the status quo and take risks.
- A believer in creating exceptional experiences, both internal and external.
- Someone that appreciates diversity of thought and seeks different perspectives to solve problems.
- Respect for processes and trust in teammates to accomplish shared objectives.
- The ideal candidate is comfortable with technology and is digitally savvy. Experience with Microsoft Suite, a CRM system, , SponsorUnited, DigiDeck,
- Strong organizational skills, time management skills and attention to detail required
- Work independently without supervision, be self‐directed and demonstrate initiative
- Curious and eager to make an impact internally and externally
- Exhibit good judgment and decision‐making skills
Physical Requirements
- Ability to sit, stand and utilize a computer for extended periods of time
- Communicate via phone and email with a variety of individuals
- Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
- Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
What We Offer
- Competitive compensation (base salary and variable incentive plan)
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
- Pretax Transportation Benefit
- 401K (pre-tax and Roth options)
- Unlimited Paid Time Off
- Minimum of 10 Paid Holidays and Wellness Days per year
- Complimentary or discounted sports and concert tickets
- Other League & partner discounts
- Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
- An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
- Potential for flexible scheduling and telework opportunities
This position is not eligible for U.S. work authorization sponsorship.
Pay Range
The pay range for this role is $64,480-$82,500 per year plus additional commission opportunity.
Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.
San Jose Sharks
Description:
Overseeing all related matters relating to talent acquisition, retention, and execution.
Key Responsibilities:
- Develop and maintain key accounts with streamers.
- Scout, recruit, and train new streamers.
- Creating and reviewing talent contracts.
- Plan and execute campaigns to enhance streamer’s performance.
- Plan, execute, and continuously optimize talent management strategies.
Experience:
- 2+ years talent recruitment and management experience within the entertainment industry.
- Experience in the live streaming industry.
- Strengths in report writing and presenting findings to upper management.
- Native English speaker.
Preferred experience:
- Possess an existing clientele list.
- Knowledge of live streaming platforms.
- Technical expertise in cryptocurrency and blockchain technologies.
TRON DAO
Our client is looking for a Business Operations Manager to be part of their dynamic, collaborative and solution-driven team responsible for hands-on project management as well day to day oversight of the business operations and support including finance and accounting, human resources and office management. This is a full-time direct hire position that will report onsite to their corporate office in Santa Rosa.
The client is a highly reputable and leading local media and entertainment company, specializing in radio, print, digital, mobile marketing, and live event entertainment. With 9 radio stations and a total of 12 media units, the company serves over 250,000 listeners each month and is the largest reach of any radio outlet in the region.
The position offers a competitive base salary of $100K to $120K plus benefits and discretionary bonus.
Primary Responsibilities
- Responsible for daily oversight of business operations functions including Accounting, HR and Office Management
- Interact with all other departments and Senior Management to provide administrative support as needed
- Provide high level support to HR
- Oversee all administrative projects and lead administrative team from project definition to completion to ensure all execution efforts align with goals
- Recommend corrective actions if processes is not meeting goals, budget, and targets.
- Escalate any prioritization needs/decisions as needed
- Conduct meetings with departments to ensure status clarity and clear expectations
- Tracking & Reporting – Manage consistent metrics for measuring and reporting for all financial reports and administrative matters
- Assist in payroll
- This position will follow other instructions and perform other related duties as required
Qualifications
- Bachelor’s degree in Finance/Accounting or equivalent experience
- 3 to 5 years solid experience in finance and accounting including payroll
- 3 to 5 years in Business Administration, Human Resources, or Project Management
- Detail-oriented, willing to work in a team atmosphere, enjoy a fast-paced work environment, and be comfortable receiving direction from multiple individuals
- Excellent written communication and presentation skills, experience with presenting to executive leadership
- A structured thinker with superior problem-solving skills
- Results-oriented with strong project management skills
- Strong computer skills (QuickBooks and MS Office)
- Can successfully organize, direct, and manage people
Knowledge, Skills, and Abilities
- Working knowledge of employment and labor laws
- Ability to manage payroll processes independently
- Proficiency with the Microsoft Office Suite
- Ability to prioritize and shift priorities on demand
- Ability to be impartial
- Problem-solving skills
- Analytical skills
- Attention to detail
Physical Demands
Must be able to lift 15 pounds and sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to handle or feel items such as documents. The team member is occasionally required to stand; walk and reach with hands and arms. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Work Environment
The work environment is very professional. The noise level in the work environment is usually moderate to light noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation
- Base salary of $100K to $120K
- Benefits including medical, dental and vision
- 401(k) – no matching
- Vacation
- Sick time
- Paid national holidays
Next One Staffing is an Equal Opportunity/Affirmative Action Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Next One Staffing
Director of People and Culture | 150K + BONUS | Downtown
Leading Fashion Giant is seeking a Director of People and Culture to join their dynamic and fast-growing team. This invaluable employee will build internal Human Resource processes, develop the company’s growth plan, drive the culture, and act as a catalyst for change. If you’re passionate about building a dynamic team, engaging with employees, and leading and developing top talent and performance, this role is made for you! This Fashion brand embodies inclusivity and individuality and is worn by renowned celebrities and fashionistas. The candidate must be a proven leader, have 10 to 15 years of Human Resources and People and Culture experience, have a strong knowledge of California employment law, and have experience driving an effective and fun corporate culture and team
Responsibilities
- Build management of HR processes
- Develop the company’s growth plan
- Navigate complex employment and employee relations issues
- Provide leadership guidance and mentoring
- Oversee Employee Engagement Survey and other plans
- Improve onboarding and new hire programs
- Drive and lead DEI programs
Qualifications
- Personable and positive personality
- 10-15 years of experience
- Experience in fashion, ecommerce, consumer goods, technology, entertainment/music, or marketing companies preferred
- Excellent written and verbal communication skills
- Thrives in a fast-paced environment
- BA in Human Resources, Management, or a related field
Confidential
Utilizing initiative and independent judgment, the Assistant General Manager assists the SVP – General Manager in planning, directing and managing the day-to-day operations of the Acrisure Arena in Palm Desert, CA, including sales & marketing, finance, event services, operations, human resources, public safety, production, union related issues, and facility maintenance. Supervision is exercised over professional staff, who directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs. Unusual problems and major changes in programs or policy are discussed with the SVP – General Manager.
This role will pay a salary of $115,000 to $175,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
- Assist the General Manager in planning, directing and managing the day-to-day operations of the Center, including sales & marketing, finance, event services, operations, human resources, public safety, production, union related issues, and facility maintenance.
- Maintains active contact with the Client/Contract Administrator. Monitors Spectra’s compliance with all provisions of the management contract.
- Actively promotes the use of the facility to maximize its utilization.
- Negotiates lease agreements as determined necessary and in the best interests of the facility.
- Negotiates contracts and agreements with event organizers, hosts, managers and agents.
- Establishes and maintains effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, entertainment/convention industry, community and civic organizations to encourage continual and regular use of the facility.
- Coordinates facility involvement with Convention, Local Sponsors and Visitors Bureau, as well as other appropriate destination marketing agencies.
- Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
- Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
- Prepares and maintains required and necessary reports/records for the Client/Contract Administrator and for the Corporate Office.
- Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
- Assists and coordinates with the development of the annual operating calendar, activity schedules, projections for attendance and/or revenue
- Assist the General Manager in the development and administration of the facility’s operating and capital budgets. Work directly with the department directors in developing departmental operating budgets and revenue projections.
- Recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
- Work with the departmental leaders in the day to day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
- Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
- Develop and implement programs, policies, and procedures for the Center.
- Assist the General Manager in the oversight of the facility’s contract service partners (Food & Beverage, Parking, A/V, IT, Electrical).
- Develop or direct the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc.)
- Participate and leads various interdepartmental project groups, special projects, and task forces.
- Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
- Represent the General Manager as needed at various meetings.
- Establish and maintain effective working relationships with staff, vendors, facility stakeholders and facility users
- Provide an extremely high level of customer service at all times.
- Other duties as assigned.
- Five (5) years of increasingly responsible experience in professional venue center management, with at least two (3) years of direct supervisory experience at the department director level.
- Experience opening an Entertainment Complex/Arena or similar type public assembly venue preferred.
- Bachelor’s Degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field. Other combinations of experience and education that meet these requirements may be substituted.
- Operational characteristics of public assembly facility management.
- Modern management methods, long-range planning, principles of budgeting and supervisory techniques.
- Should possess a working knowledge of each area of direct and indirect supervision including sales & marketing, event services, safety & security, facility maintenance & housekeeping, finance and human resources, audio-visual, telecommunications and food & beverage operations.
- Contract development and negotiations including facility use license agreements, service agreements, and sponsorships agreements.
- Modern and effective customer service practices.
- Knowledge of EEOC, FLSA, OSHA, ADA and other industry related legal issues as well as Covid protocalls.
- Interpersonal techniques in dealing with unique groups and sensitive circumstances.
- Terminology used in convention and entertainment settings.
- Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software.
- Capital Improvement Project Experience
- Facility Budgeting, Revenue Forecasting and Expense Control
- Plan, direct, and evaluate the work of subordinates.
- Perform a broad range of supervisory responsibilities over others.
- Manage multiple projects simultaneously.
- Work under high pressure in meeting urgent deadlines.
- Provide visionary leadership to facility staff.
- Recognize, analyze and resolve challenges.
- Develop and implements programs, policies, and procedures for the convention center.
- Ability to develop comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc…)
- Ability to conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate.
- Ability to interpret and apply Federal, State and local policies, procedures, laws and regulations.
- Establish and maintain effective working relationships with staff, facility stakeholders and facility users.
- Ability to communicate clearly and concisely in the English language, both orally and in writing.
- Ability to work a flexible schedule including early mornings, evenings, weekends, holidays, and extended numbers of days.
- To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel and be internet proficient.
Comcast
Adeia (NASDAQ: ADEA) is a publicly traded IP Licensing company headquartered in San Jose, CA with approximately 125 employees primarily in North America. Adeia invents, develops, and licenses fundamental innovations that shape the way millions of people explore and experience entertainment in an increasingly connected world. From TVs to smartphones, and across all types of entertainment experiences, Adeia’s technologies allow users to manage content and connections in a way that is smart, immersive, and personal.
About the role:
Adeia is seeking an experienced Senior Manager, FP&A who is a self-starter, sharp-minded and enjoys FP&A field. You will play a critical role in providing finance partnership cross-functionally, preparing proactive reporting and analysis and help support financial forecast system. The ideal candidate will have a successfully track record of effective business finance support, project management, and outstanding financial reporting/modeling skill.
Given the start-up like nature of the business, this role will require someone who is hands-on and a consultative partner, for this multi-faceted organization supporting approximately $439 Million in annual revenue.
Primary Duties:
- Support business planning, analytics, and reporting, and drive annual financial planning and quarterly forecasting cycles.
- Prepare monthly/quarterly reporting package that includes comprehensive Key Performance Indicators (KPIs), dashboard reporting, analysis of key business trends, actual versus budget variances and comprehensive executive level explanations of difference.
- Perform in-depth, comprehensive financial analysis, including extracting insights from data/ analyses, identifying drivers and implications, and translating findings into practical recommendations.
- Implement and drive efficient and effective process to allow faster and scalable planning and forecast cycles.
- Develop financial models to help business decisions and support outcomes.
- Participate in financial system enhancements and day-to-day forecast system support.
- Lead projects and ad hoc requests from management.
Qualifications / Experience:
- 7+ years of relevant work experience in business finance, corporate FP&A, or accounting.
- Strong analytical and modeling capacities.
- Outstanding software and system skills with extensive experience in Adaptive or another forecasting system plus NetSuite.
- Must be detail oriented to ensure accuracy and quality of output.
- Ability to think strategically and operate effectively with the management team and other business partners.
- Self-motivated and comfortable managing shifting priorities, achieving effective results within tight deadlines, and working across fast-paced assignments.
- Excellent written, verbal communication and collaboration skills.
Location: San Jose with a flexible, hybrid work environment combining the best of in-office collaboration and community-building along with the benefits of working from home.
Life @ Adeia:
At Adeia, we are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes.
Our employees and their families are important to us, and our comprehensive pay, stock and benefits programs reflect that. Adeia supports personal well-being, builds financial security, and enables employees to share in our collective success.
Rewards include:
• Competitive compensation (salary, equity, and bonuses) and comprehensive benefits designed to foster work-life balance, care for your health, protect your finances and help you save and invest for the future.
• Generous paid time away from work, including flexible time off, holidays and sick time, health and wellness initiatives, and a charitable match program to help you give back to your community.
• Great perks, which vary by location and can be site-specific: employee discounts, transportation reimbursements, and fitness facilities.
Featured benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Paid maternity leave
- Paid paternity leave
- Commuter benefits
- Tuition assistance
- Disability insurance
Adeia
12 months contract
onsite
30-35/hr w2
Key Responsibilities:
Develop and manage detailed project plans to monitor and track progress, effectively prioritizing critical paths through to on-time delivery
Guide progress and encourage efficiency
Proactively identify and mitigate risks
Understand current project scope and facilitate change requests to ensure all parties are informed of impacts to schedule and budget
Schedule regular meetings with stakeholders to ensure projects are on-budget and meet quality standards
Generate regular status reports
Lead UAT (user acceptance testing) efforts and reporting
Quals–
In the role of Technical Project Manager, you will be working with product managers, technologists, and studio stakeholders in the successful delivery of consumer-facing projects, supporting web technologies. The position requires you to have effective communication, establish key relationships, foster teamwork, and demonstrate strong organizational skills along with your PM skills. A successful candidate will also understand Agile principles and able to work in a fast-paced environment.
Experience with Agile methodologies
Proficiency with office tools such as PowerPoint, Excel and/or SmartSheet
Proficiency in Project Management tools; experience with Airtable, Jira, or Github a plus
Exposure to Figma a plus
Comfortable with internet technologies, especially as it relates to consumer experiences and media delivery
Strong collaboration, organizational, and verbal/written skills
Adept in working with cross-functional teams
An eagerness to learn more about your passion for innovation, technology, and entertainment media
3-5 years in relevant project management
Bachelor’s degree or equivalent experience
PM or Agile certifications a plus
Must be willing to work 3 days a week in Universal City, Los Angeles, CA and the other two days remotely
Phaxis
Overview
The Field Manager serves as the primary event specialist in charge of flawless execution and quality assurance of the event. This position directs use of event resources (personnel, event set-up, and equipment) to ensure maximum effectiveness of brand message and achievement of objectives. Continually optimizes quality in all areas including but not limited to event entertainment value (sound and visual), effectiveness of interaction with consumers, and total impact of mobile marketing initiative on target audience.
The Field Manager works closely with the event producer, oversees event, and documents the event via reporting and pictures.
Responsibilities
- Implements marketing and advertising campaigns by supervising activation staff including recommendations and disciplinary action.
- Maintains products on display so they are presentable and appealing to the public.
- Handles all administrative paperwork and is responsible for accurately reporting and assessing both staff and the activation.
- Responsible for securing and accounting for RMD valuables and petty cash, including but not limited to products on hand, premiums, and work equipment.
- Responsible for ensuring the safety and legal rights of staff under their care. Scheduling breaks and lunch periods.
- Keeps informed on industry and product information.
- Research competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising.
Qualifications
- Experience in a management position – Supervising a team.
- Knowledge of basic HR laws.
- Direct Marketing, Guerilla Marketing, Event Marketing, Understanding the Customer, Process Improvement, Initiative, Basic Computer Skills, Public Speaking
- Strong Interpersonal/Presentation Skills
- Valid Driver’s License/Clean Driving Record (Preferred but not required)
Physical Requirements/Work Environment
- May require traveling with overnight stays
- Must be comfortable typing for extended periods of time
- Stand 1/3-2/3 of time – Walk 1/3-2/3 of time – Sit >2/3 of time –
- Talk >2/3 of time – Hear >2/3 of time
- Lift and or /move up to 25 lbs. on occasion
Jackson Dawson
Key Responsibilities:
Develop and manage detailed project plans to monitor and track progress, effectively prioritizing critical paths through to on-time delivery
Guide progress and encourage efficiency
Proactively identify and mitigate risks
Understand current project Product and facilitate change requests to ensure all parties are informed of impacts to schedule and budget
Schedule regular meetings with stakeholders to ensure projects are on-budget and meet quality standards
Generate regular status reports
Lead UAT (user acceptance testing) efforts and reporting
Quals–
In the role of Technical Project Manager, you will be working with product managers, technologists, and studio stakeholders in the successful delivery of consumer-facing projects, supporting web technologies. The position requires you to have effective communication, establish key relationships, foster teamwork, and demonstrate strong organizational skills along with your PM skills. A successful candidate will also understand Agile principles and able to work in a fast-paced environment.
Experience with Agile methodologies
Proficiency with office tools such as PowerPoint, Excel and/or SmartSheet
Proficiency in Project Management tools; experience with Airtable, Jira, or Github a plus
Exposure to Figma a plus
Comfortable with internet technologies, especially as it relates to consumer experiences and media delivery
Strong collaboration, organizational, and verbal/written skills
Adept in working with cross-functional teams
An eagerness to learn more about your passion for innovation, technology, and entertainment media
3-5 years in relevant project management
Bachelors degree or equivalent experience
PM or Agile certifications a plus
Must be willing to work 3 days a week in Universal City, Los Angeles, CA and the other two days remotely
Must be 18 years or older
Must have unrestricted work authorization to work in the United States
Integrated Resources, Inc ( IRI )