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E Commerce BU Manager

As Ecommerce BU Manager (VP Retail Ecommerce), you will develop and carry out the strategic online strategy & plans for our business transactions completed through the web. You will need to stay current with the online environment and adopt strategies to best serve the interest of Ripple Junction through both Amazon MBA/FBA, other 3P marketplaces and RJ.com DTC channels. In general, duties will include product strategy, price optimization strategy, website design, market research, direct to consumer market development, B2B program development, budgeting, interviewing, training and development of the team members. This is a player/coach role.

More specifically, you will determine how best to serve up our product offerings across our Amazon, other 3P Channels, and our DTC marketplaces to optimize margin and increase sales growth profitability. You will analyze data and work with our Product Managers to develop offerings that compliment, not compete with other Ecommerce channels and you will understand how best to market and sell across these various channels. You will develop demand generation programs and market to them based on past purchase history and further develop our social strategy to drive growth and brand. For our larger retail customers, you will seek to develop programs that enable integration with our Make-On-Demand partners, and will be responsible for growing this revenue as a percentage of our Ecommerce sales

VP Retail Ecommerce Manager Duties and Responsibilities

The VP Retail Ecommerce will have full P&L responsibility and will be primarily responsible for overseeing and managing the ecommerce strategy and building out the right infrastructure to support growth in a scaled and cost effective manner. You will handle decision-making for the business unit which includes, website, work with our Product mgrs. and Marketing team to drive social media accounts, online advertising, and program development for direct to consumer and direct to business strategies and demand generation. You will also be responsible for research and development of new online marketing strategies, and for hiring and training the business unit to support these sales.

Website Design

The VP Retail Ecommerce will be responsible for determining the format and features of the website in order to maximize clarity and ease of navigation for customers. You will work hands on and with the Web designers to develop and alter the website as needed.

Research and Development

The VP Retail Ecommerce will keep abreast of new developments in the e-marketing world. They will also research the company’s core demographics and how to best reach them, in order to maximize search engine traffic and the effect of the company’s targeted ad buys.

Supervision, Hiring and Training

The VP Ecommerce Retail will oversee the entire e-commerce business unit and divide up employees on tasks. They will also be responsible for interviewing, bringing their preferred candidates to upper management, and providing necessary training. This role reports directly to the President.

Financial Planning and Budgeting

VP Ecommerce Retail will help in the formulation of the sales budgets across their channels and have a set budget to manage. The job of an ecommerce leader is to plan for e-marketing expenditures well in advance and develop a financial plan that will maximize their resources, and identify inventory needs and replenishment from planning teams.

Project Development and Presentation

The VP Ecommerce Retail work closely with the Product Managers to align on NPIs and key product goals and objectives and will report and present their plans for any new advances or initiatives to improve the company’s online presence and e-sales to the President.

General Responsibilities

o Collaboratively identify and drive the overall e-commerce and digital strategy, partnering with relevant teams across the organization to enhance the online customer experience, maximize usability, performance, ROI, and can implement the associated systems

o Build the guiding vision and lead the e-commerce business with customer insights, clear strategies, and articulated tactics

o Must have the ability to implement both digital content management and e-commerce systems

o Leverage experience and knowledge of industry best practices and supporting technologies to develop an exceptional digital, mobile, and e-commerce experience for our customers

o Use strong working knowledge of business analytics and data systems to find actionable solutions to customer and business issues

o Drive the prioritization of product enhancements

o Develop and manage a testing program to improve the customer experience

o Lead the day-to-day e-commerce technology team to deliver on those strategies, customer experience tactics, and achievement of operating metrics and key performance indicators

o Responsible for ecommerce functionality including navigation, facets and attributes, conversion optimization, promotions, and merchandising features

o Cultivate a strong sense of urgency and importance around the customer experience within the team

o Build cross-functional relationships with Sales, Product Mgmt, IT, Merchandising, Marketing, and Supply Chain to deliver the e-commerce channel plan and to improve engagement and conversion

o Support category plans and tactic execution as it relates to e-commerce

o Work with the pricing and promotional teams to ensure competitiveness and application of the appropriate level of promotions to drive revenue and margin

Skills Required:

Communication: A large part of an Ecommerce Leader’s job is effective communication. They must be able to clearly describe job duties to those they supervise and lay out full plans to the management. Expert written and verbal communication is key to getting ideas across.

o Technical Understanding: A strong grasp of modern technology and social media is essential to the job of the Ecommerce Leader. An expert understanding of spreadsheets, databases, financial analysis, website design, search engine optimization, and e-marketing strategy will be key to fulfilling the many functions of the job. A understanding of data and database structure and how that is transformed into meaningful real-time and post analytics is critical along with having a good grasp of the needs associated with real-time machine learning systems, predictive analytics, and data science that can drive data decisions to support those areas.

o Flexibility: The job of an Ecommerce Leader is unpredictable. Candidates must be willing to work long, irregular hours when needed. The market changes quickly, and new developments may require a quick overhaul of the company’s strategy. Thus, the idea candidate will be able to change strategies and rethink conventional wisdom at any time.

Professionalism: The Ecommerce Leader will be required to oversee a team, meet with clients and designers, and present to superiors. As such, a professional approach and speaking ability will be essential for success.

THINGS YOU’LL NEED:

o Minimum 8 years of Web/Digital/E-Commerce experience preferred.

o Experience within a retail consumer goods company, B-to-B, B-to-C or manufacturing organization is required.

o A detailed knowledge of digital strategy and planning in a consumer goods or retail environment across both the 3P and B2C marketplaces.

o Experience with mid-tier or larger e-commerce, content management, and analytics software platforms and systems

o Understanding of database systems, data, and data schemas that drive e-commerce and analytics

o The ability to work effectively in a matrix environment, collaborating closely across cross-functional teams

o Prior experience in the design and implementation of business process improvement is strongly preferred

o The ability to drive and support change management

o Strong business acumen, interpersonal skills, a high level of motivation, and a self-directed mindset is required.

o Advanced verbal, written and presentation skills, including the ability to effectively formulate, present and advance business proposals to a wide variety of audiences, including executive leadership

o An advanced proficiency in Microsoft Word, PowerPoint and Excel, SQL, and various programming languages

About Ripple Junction

Creating since 1992, Ripple Junction began as two guys with a van full of shirts at a Grateful Dead show. Today, we’re a leading designer and developer of licensed merchandise for globally recognized brands. For over 20 years we have been driven by passion and purpose. Ripple Junction is one of the most successful purveyors of licensed apparel and merchandise in the United States. We create a wide range of top-quality products that appeal to the fans of our extensive roster of licensed properties, while generating strong sales for our numerous retail partners.

We believe in quality, creative products and a commitment to celebrating film, television, rock & roll, anime, science fiction, video games, and everything pop culture. Ripple Junction’s team of imaginative pop culture fanatics create the planet’s most awesome t-shirts and officially licensed products. We are armed with a passion for all things, movies, television, anime, music, video games, and pop culture. And we’re fans first. “Make rad” was the idea that Ripple Junction was born out of and now it’s our life’s work.

Featured Benefits

  • Medical insurance
  • Vision insurance
  • Dental insurance
  • 401(k)

Location

Cincinnati, OH (West Chester Ohio)

In office

Benefits:

  • Health/Dental/Vision/Life
  • Short Term Disability/Long Term Disability
  • 401K
  • Dog Friendly Workplace
  • Monthly Wellness events
  • Monthly Culture & Team Events
  • All Employee Lunch Monthly
  • All Employee Breakfast Monthly
  • Discounted Merchandise
  • Free Birthday T-Shirt
  • Picnic Area
  • PTO starting with accrued three weeks within your 1st year
  • Paid Holidays

Ripple Junction Design Co.

A global fintech’s in-house agency is looking for a Jive Manger/Project Manager. You will be a pivotal partner and help shape the growth and development of our clients by ensuring projects run smoothly and are delivered on time. Ideal candidates have experience in financial services and are comfortable supporting a variety of creative projects. This global team is dedicated team is comprised of project managers, creative and digital designers, developers, content strategists, copy editors and video producers. The team also partners closely with Mexico, the UK and Mumbai.

  • Pay Rate: $30hr-50hr based on experience

Responsibilities:

  • You will help take in project briefs from our client, fleshing them out to ensure we have a clear picture of the work to be done.
  • Specifically working on requests for creation or support of pages and communities on the Jive platform as well as other general Creative/Marketing requests
  • Work with the designers and copywriters on projects to ensure the creative is meeting the client’s brief
  • You will be responsible for ensuring that projects are completed within budget and on time
  • You will manage the flow of projects through design and artwork; creating timelines, schedules, project plans, resource planning and managing costs and budgets
  • You will also be responsible for managing team data and producing monthly reports and trackers
  • Provide general administrative support to the team with day-to-day tasks and ad-hoc projects as necessary

Required Qualifications:

  • Experience in creating and managing assets on the Jive platform, familiarity to Place, page components, restrictions and customization
  • At least 2 years of experience working on marketing projects, combination of print and digital preferred
  • You must have had exposure working in a client facing capacity
  • Financial experience is a plus
  • 2+ years’ experience working in a workflow management tool
  • 2+ years of advertising agency experience is strongly preferred
  • You will be ambitious to progress quickly
  • You are highly organized and enjoy working in a fast-paced environment
  • Excellent communication and listening skills, strong administrative skills.

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers – which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, Twitter, and LinkedIn.

Opportunity Awaits.

Solomon Page

Onward Search needs a full-time, direct hire Manager of Photography for a global commercial and residential real estate firm.

You’ll join the Photography Production team in Northern New Jersey.

To learn more about this Manager of Photography opportunity, apply now and chat with a recruiter today!

As a Manager of Photography you’ll:

Grow and mentor a team of 8-10 professional real estate & drone photographers

Ensure photography team is adhering to company best practices and quality expectations across media collection, postproduction, process optimization, and client relations

Develop career paths for team members to grow, succeed, and maintain their engagement

Skills & Experience Needed:

Bachelor’s Degree from an accredited university and proven job tenure

Must have 5+ years of experience managing a team of 6-10 employees in a creative capacity (Content, Video or Photography)

Must have KPI and metric management experience

Must have experience working for a scalable, large professional organization

Proficiency with MS Office, Excel and PowerPoint

Monthly travel within region and quarterly travel to HQ is required

To learn more about this Manager of Photography opportunity, apply now and chat with a recruiter today!

What’s in the Manager of Photography benefits packages:

Medical, Vision, Dental, Life, Legal & Supplementary insurance

401(K) retirement plan with match

Employee stock purchase plan

Commuter and Parking benefits

Tuition Reimbursement

and more!

At Onward Search, our job is to find your dream job.

We are creatives, marketers and digital wizards who use our talents to connect talented people with the nation’s leading brands.

More than recruiters, we are true partners who continue to check in, talent advocates who make sure your needs are met, and trusted advisors who measure our success by yours.

Uncover more career-changing creative, marketing and tech opportunities at Onwardsearch.com.

DE&I is not just our promise, it’s our passion.

Onward Search is an equal opportunity employer dedicated to a policy of non-discrimination in employment regarding race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other classification protected by federal, state and local laws and ordinances.

Refer-A-Friend

Have talented friends or colleagues in your network looking for their next gig? Refer them to us and earn $250!

Refer-A-Job

Know somebody hiring? Refer them to us and earn $500!

Uncover more creative, gaming, marketing and tech opportunities at Onwardsearch.com

Onward Search

Silverback Strategies is a performance marketing agency on a mission to build the best agency culture. Our goal is to enable specialists to do what they do best so that our clients win every time. Silverback has won best places to work awards from Ad Age, Inc Magazine, The Washingtonian and The Washington Business Journal. Our success is based on our people, a growing collection of A-plus performers who thrive in our environment.

We have a tight-knit team that’s high-energy, competitive and fun. It’s like working at a startup, minus the uncertainty. We live by our motto: we’re in this together.

Today, we’re ready to add a new Associate Director of SEO to the agency. This person will act as a leader to a team of 2-4 talented SEO subject matter experts. You’re a true organic channel expert, developing and managing a portfolio of client strategies, enhancing relationships, managing timelines and deliverables, and growing performance. You’ll also serve as a “thought leader” for SEO within the agency, helping to drive Silverback’s SEO product forward and contributing to the growth and success of our SEO vertical.

You will serve as the team lead and people manager for a team of 2-4 dedicated SEO Account Managers. You are a self-motivated individual who will inspire team members to do timely, high-quality work for their individual clients while leading account strategy (delegating out tactical execution) on 1-2 larger, more complex client accounts.

The Associate Director of SEO is expected to work cross-functionally, finding opportunities to enhance our clients’ overall digital programs through SEO initiatives and complementary strategies with other services. You’ll work closely with and report directly to the Director of SEO, with whom you’ll take an active role in innovating on the continued development of Silverback’s SEO best practices and product offerings, while working closely with Silverback’s Content Strategy and Web Development teams. You’ll also collaborate with experts in Paid Media, Analytics and Creative.

Here’s what we expect from our Associate Director of SEO.

What You’ll Do

The Associate Director of SEO’s responsibilities can be broken down into three categories:

Channel Expertise & Innovation

  • Responsible for driving the strategy, innovation, and performance of multiple client SEO strategies and building long-lasting client relationships
  • Directly plan, implement, and audit organic campaigns & SEO strategies that align with client KPIs and marketing goals
  • Plays lead role in developing SEO channel strategy for clients, aligned with organizational and marketing goals and KPIs
  • Responsible for quality of SEO deliverables and strategy, including alignment to client’s marketing objectives, across an SEO team’s portfolio
  • Lead channel innovation efforts, ensuring clients’ SEO strategies are following evolving SEO best practices
  • Understand clients’ industries, audience, and goals and stay on top of industry changes, trends & best practices, and search engine updates.
  • Independently stays up-to-date on industry trends and changes, emerging SEO technologies, and best practices, etc to proactively implement into your own client work — as well as sharing these updates and insights with your team.

Strategic Client Relationship

  • Identify upsell opportunities for clients on your team
  • Serves as the main SEO point of contact OR point of escalation for clients in your portfolio — responsible for managing and maintaining positive relationships with clients
  • Clearly develops and communicates complex SEO strategy and execution details to clients, providing expert opinion on client questions
  • Clearly and accurately communicate project timelines, managing client expectations, and adhering to established internal workflows

Team Collaboration & Workflow

  • Mentors team members on SEO best practices & strategies and account management techniques
  • Serve as a people manager and team lead for junior members of the SEO team, coaching individuals on performance and professional development, and promoting a positive, collaborative work environment while contributing to the team’s growth
  • Work closely with the Director of SEO to innovate on the continued development of Silverback’s SEO best practices and product offerings
  • Serve as an SEO “thought leader” within the agency — help drive Silverback’s SEO product forward through proactive, cutting-edge industry knowledge and a genuine enthusiasm for SEO & digital marketing
  • Translate channel strategy to time-bound, tactical roadmaps and delegate tactical execution to SEO Managers and Specialists when appropriate
  • Collaborates with Senior Paid Media Manager(s) and Team Leads on cross-channel marketing strategy for clients when relevant / shared client portfolios; collaborate with analytics, content, design, and dev team members.
  • Leverage internal project management tool to create and assign tasks, ensuring a smooth workflow among SEO team members on the team
  • Utilizes and delegates appropriately to Silverback’s Support Team to manage time and take tasks off your plate

What We’re Looking For

  • 4-5+ years of digital and/or performance marketing agency experience in SEO-specific roles
  • Previous people management / team lead experience with strong people development skills is a MUST-HAVE. Minimum 1.5 years of people management experience required.
  • Experience with cross-functional digital marketing strategies
  • Extensive experience with SEO website migrations
  • Experience building excellent iterative SEO strategies
  • Experienced data storytelling and data visualization
  • Experience with Google Search Console and SEO Tools & Platforms such as SEMRush, Moz, Screaming Frog, etc
  • Experience with analytics suites such Google Analytics 4
  • Experience with data visualization
  • Basic HTML and CSS competency
  • Advanced skill with Excel and/or Google Sheets
  • Outstanding time management and organization skills
  • A strong team player with the ability to work solo as needed

WORK ENVIRONMENT

  • We’re a remote friendly team. Whether you work remotely or out of our office, you’ll be part of a remote work culture that emphasizes online communication (Slack, Zoom).
  • We at Silverback pride ourselves on being an extremely tight-knit team. We boast an unparalleled culture of collaboration, empathy, and a truly “work hard, play hard” mentality.
  • We are consistently recognized as a Top Workplace on Glassdoor, and were most recently awarded a prestigious 150 Top Workplaces of 2021 designation by the Washington Post. Apply today & discover for yourself what makes Silverback Strategies such a special place to work. We can’t wait to hear from you!

Silverback Strategies is an equal opportunity employer. If you believe you meet the qualifications for the position, then we invite you to apply. We celebrate the free flow of conversation, ideas and opinions at Silverback, but actions such as bullying, discrimination, harassment or retaliation of any kind are strictly prohibited in our workplace. We are committed to providing a safe, open and accommodating environment that allows all of our team members to thrive. Employment decisions are made without regard to age, color, disability, family, genetic information, origin, race, religion, sex. For more information, we invite you to visit eeoc.gov.

Silverback Strategies

About the job

Company Overview

Educational & Institutional Insurance Administrators, Inc. (EIIA) is a Member-driven consortium of private, faith-inspired colleges, universities and seminaries providing innovative insurance and risk management services. EIIA was formed over fifty (50) years ago during the 1960s when a number of historically Black colleges and universities associated with the United Methodist Church were unable to obtain property and casualty coverages from the traditional insurance marketplace. The United Methodist Church assisted the colleges by encouraging them to purchase the coverage as a group. This generated adequate premium volume for an insurance company to offer coverage. EIIA was formally incorporated as a not-for-profit corporation in 1976 with the specific purpose of providing group purchasing and administration of insurance programs for higher education institutions.

The group purchasing of the property and casualty coverages for these colleges was so successful that the concept spread to employee health and welfare benefit programs, long-term disability, life insurance, accidental death and dismemberment, and student health and accident needs of these institutions. Risk management services were added to aid these institutions in managing and avoiding risk.

EIIA’s office is located in downtown Chicago and currently works in a hybrid/hoteling office environment. EIIA’s staff of insurance and risk management professionals serve more than one hundred and forty-five (145) higher education institutions located in thirty-nine (39) states. In addition, EIIA operates two (2) Vermont domiciled captive insurance companies and two (2) grantor trusts.

EIIA Members participate in the Master Property & Casualty (P&C) Program consisting of 11 coverages. The Risk Management (RM) Team supports their assigned Members with risk management advice, campus surveys, presentations and more. In addition, EIIA provides Members services in the areas of Student Programs, Employee Benefits, and Claims. EIIA also utilizes third-party vendors to provide services in addition to guidance documents that are created, published, and posted on the Member website.

Currently, EIIA is seeking an Executive Director of Claims that will report to the President & CEO.

Essential Duties and Responsibilities

The Executive Director of Claims is a newly created and visible position among the EIIA staff and will lead the development, implementation, and execution of EIIA’s claims strategy, with emphasis on service to EIIA Members, client advocacy, and vendor/TPA management.

In partnership with other EIIA managers and leaders, the position will also identify claims trends and influence Members to actively participate in driving improved claim outcomes.

Significant Job Responsibilities

Serves as a process innovation lead and liaison across the organization and works with EIIA staff, third-party service providers, and Members to facilitate troubleshooting, efficiency, and ease of doing business.

  • Effectively communicates claim reporting processes and responsibilities to EIIA Members.
  • Establishes expertise with EIIA coverage provisions.
  • Builds SLA’s and key metrics with EIIA’s TPA partners.
  • Builds an audit process to document that the TPA’s are meeting requirements.
  • Conducts RFP processes to vet potential new vendors and partners, as necessary.
  • Reviews roles, responsibilities, and structure of the claims team and proposes any changes necessary to improve overall effectiveness in customer service, communication, and Member advocacy.
  • Works with the P&C team and Risk Management team to develop Member claim trends and metrics.
  • Acts as the EIIA point person in claim negotiations and settlements.
  • Participates in the identification, assessment, and implementation of a new EIIA technology and UX platform.
  • Attends and participates in Member and advisory committee meetings.
  • All other duties as assigned, including supporting other teams and programs as required.
  • Duties are subject to change based on organizational needs.

Required Qualifications

To perform this job successfully, an individual must be able to accurately perform each essential duty. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

Bachelor’s degree or equivalent is preferred with ten (10) years of claims experience across commercial property and casualty lines of business. Experience with a TPA or commercial insurance broker is preferred. A legal background is also a strong plus.

Supervisory Responsibilities

This position has two direct reports.

Primary Skill Sets

This position requires strong interpersonal and computer skills especially Word, Excel, and PowerPoint, along with extensive familiarity with MS CRM, website management, and data or learning management systems; solid communication skills (both verbal and written); customer service orientation; ability to take technical resource drafts and generate final copy; keen eye for details; ability to analyze data and manage multiple projects accurately and independently with minimal to moderate-level supervision; ability to easily adapt to workload demands; decision making in a timely and efficient manner; dependability; creativity; self-initiative; team participation and accountability.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

Travel

Some travel, possibly to participate in the EIIA Annual Members Meeting, meetings with vendors, industry conferences and EIIA client meetings; less than 20% of total time.

Work Environment

Hybrid model. In office as needed.

Background Check Required

This position is subject to pre-employment screening which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications.

Other Duties and Accommodations:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Come join our EIIA Team! Interested candidates should forward a cover letter, resume, and salary requirements to Joe Dudzik at [email protected].

EIIA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Educational and Institutional Insurance Administrators (EIIA)

InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown and Uptown Suites are proud to provide our employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce. Come join our 1,400 (and growing) team members!

Our Mission:

To make every guest’s stay memorable with small gestures that make a big difference.

Our Vision:

To be the #1 choice for affordable extended stay living.

Description

Position Summary:

This position will be responsible for driving both paid and organic channels to boost market share and demand for both InTown and Uptown Suites brands. The ideal candidate is an analytical thinker who thrives in a fast-paced, team environment.

I. Position Responsibilities: Essential

  • Analyze and interpret data across multiple sources including Google Analytics, Ads, and Property Management system to identify trends and opportunities to increase revenue
  • Monitor functionality and content consistently across online channels including the InTown and Uptown websites, central reservation system, online travel agencies (Expedia, Booking.com), etc
  • Collaborate with the VP of Marketing and the agency of record to develop strategies to improve channel performance (return on ad spend, guest lifetime value, conversion, etc.)
  • Design and deploy promotional campaigns across property, web, social, email, and text platforms
  • Develop monthly blog and social content calendars
  • Collaborate with internal and external teams to maintain brand consistency and messaging
  • Help manage and boost brand awareness through PR content and reputation channels
  • Assist with call center and field training calls

II. Essential Skills/Credentials/Experience/Education

  • BA or BS degree in Marketing/Advertising
  • Must have 4-5 years marketing experience
  • Hospitality experience a plus but not required
  • Must be able to read, speak, understand, and write the English language
  • Be a strong team player with the ability to work harmoniously with a diverse workforce
  • Must have excellent communication, verbal and written skills; positive attitude, self-starter with strong initiative and competitive mind set with a passion for the hotel business
  • Exercise superior communication, presentation, organization, time management, and listening skills
  • Must be detail oriented, an analytical thinker and have the ability to multi-task and prioritize daily tasks/schedule
  • Technical Skills
  • Google Analytics Certified
  • Google Ads
  • Moz
  • WordPress
  • Blueshift or related email automation platforms
  • Reputation monitoring platforms
  • Microsoft Office, Excel, & PowerPoint
  • Must work out of the corporate office in Sandy Springs, GA (North Atlanta)

III. Mental and Physical Demands

Work Environment:

  • Typical office environment – moderate noise level.

Physical Demands:

  • Indoor work with hard and carpeted surfaces.
  • Must be able to remain in a stationary position 50% of the time
  • This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery.
  • Use of computer terminal, which requires extensive eye contact with a video display terminal.
  • The person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations.
  • The position will be physically located in the Atlanta office; working remotely (outside of Company Directed Guidelines) is not permitted. Currently, the in-office work model is a hybrid with 2 days remote/3 days in the office.

Travel Demands:

  • 5% or less

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate..

InTown Suites

Digital Production Coordinator Job Summary:

We’re looking for a Digital Production Coordinator to join a well-established and world-renowned Association. This will be a long-term, part-time, hybrid opportunity. As a Digital Production Coordinator, you will be responsible for assisting with production of a publication of an online magazine dedicated to the personal and professional development of graduate students and postdocs. Primary responsibilities include managing content on the website, searching for, updating funding opportunities, constructing the bi-monthly newsletter, performing website testing, assisting with marketing and small projects.

Digital Production Coordinator Responsibilities:

  • Prepare, upload, and layout web content, biographies, and promotions using the content management system.
  • Perform quality assurance before publishing web content and testing newsletter, including proofreading, checking links, verifying dates and deadlines for opportunities and events.
  • Track and update status of workflow from copyediting stage to web publishing the using editorial workflow system.
  • Update the home page with new stories and promotions, ensuring that nothing is out of date.
  • Search for, select, and format appropriate images to optimal size for the magazine website and in the newsletter.
  • Assist with marketing efforts to disseminate promotional material via social media.
  • Track and document newsletter performance.
  • Create bi-monthly newsletter, including preparing ahead by collecting content such events, opportunities, and stories of interest.
  • Ensure stories are promoted through social media.
  • Assist with small projects in collaboration with other team members, such as research, data entry, and web maintenance.

Digital Production Coordinator Qualifications:

  • College degree in communications or a related field plus.
  • 3+ years of digital publishing, administrative, and project management experience.
  • Marketing and social media experience a plus.
  • Good interpersonal, writing/editing, attention to detail, able to work independently, self-motivated.
  • Technical knowledge desired: Microsoft Office Suite, Adobe Photoshop, Adobe Acrobat.

About Sparks Group:

Sparks Group has been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction every year since 2012. Founded in 1970, Sparks Group is a full-service staffing and recruiting firm that understands the core values integral to your business. For nearly five decades we have taken a personalized approach to recruiting and staffing. We specialize in rapidly placing quality talent by cultivating relationships with commercial, federal and non-profit clients. We connect leading companies and nonprofits with exceptional IT, finance, creative and administrative talent – nationwide.

New job opportunities are listed daily – www.sparksgroupinc.com

Sparks Group

$$$

Pay Range: $90-100/hr

Duties:

  • Customer Success Managers (CSM) lead the post-sales experience at Client. In this role, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Client ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Successful CSMs are technology-savvy individuals who have experience with Client solutions such as Client Creative Cloud and ClientDocument Cloud with a clear understanding of the value of those solutions in driving business strategies and workflows. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making our customers successful.

The CSM position includes all of the following aspects:

  • Accountable for Customer’s overall success with Client, including renewal readiness, adoption of Client solutions, customer health, and satisfaction
  • Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
  • Effectively network within accounts to achieve successful execution of the customer’s strategy and roadmap
  • Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
  • Drive adoption of Client Digital Media products using data to provide insights and progress from baseline through the maturity curve
  • Foster innovation and thought leadership by sharing resources and new ways your customers can use Client solutions to accelerate and advance their creative process
  • Identify Customer risk, and work with extended Clientteam to create and execute on “get well plans
  • Be the voice of the customer internally at Client sharing strategic use-cases, process improvements and asks back into the internal ecosystem
  • Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer’s success

Skills:

  • Passion for driving customer success and measurable outcomes
  • Proven effectiveness managing an account portfolio of large, complex, and strategic accounts at a senior level
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnerships
  • Existing knowledge of software in digital marketing and/or digital media space
  • Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
  • Tried effectiveness at leading and facilitating executive meetings and workshops
  • Validated experience with account planning & customer success plans
  • Effective at leading executive C-level discussions and presentations.

Education:

  • Bachelor’s Degree and/or relevant work experience
  • 5-10 years of related experience in technology (Customer Success, Consulting, Business Development, Sales Engineering, client-side experience, etc.)
  • Strong experience with Client’sDigital Media Solutions (Creative Cloud & Document Cloud)
  • Advanced knowledge of one or more key digital media workflows: graphic design, photography, illustration; UI/UX; video production; content and asset management; 3D, AR/VR; WIP creative collaboration

VARITE INC

Title: Sr. Customer Success Manager
Duration: 12 Months (Possible Extensions)
Location: New York, NY / Remote

Duties:
** Local candidates are preferred. Open to remote candidates**
Customer Success Managers (CSM) lead the post-sales experience at CLIENT’s. In this role, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional CLIENT’s ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Successful CSMs are technology-savvy individuals who have experience with CLIENT’s solutions such as CLIENT’s Creative Cloud and CLIENT’s Document Cloud with a clear understanding of the value of those solutions in driving business strategies and workflows. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making our customers successful.
The CSM position includes all of the following aspects:
Accountable for Customer’s overall success with CLIENT’s, including renewal readiness, adoption of CLIENT’s solutions, customer health, and satisfaction
Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
Effectively network within accounts to achieve successful execution of the customer’s strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Drive adoption of CLIENT’s Digital Media products – using data to provide insights and progress from baseline through the maturity curve
Foster innovation and thought leadership by sharing resources and new ways your customers can use CLIENT’s solutions to accelerate and advance their creative process
Identify Customer risk, and work with extended CLIENT’s team to create and execute on “get well” plans
Be the voice of the customer internally at CLIENT’s – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer’s success

Skills:
Passion for driving customer success and measurable outcomes
Proven effectiveness managing an account portfolio of large, complex, and strategic accounts at a senior level
Exceptional organizational, presentation, and communication skills, both verbal and written
Ability to prioritize, multi-task, and perform effectively under pressure
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnerships
Existing knowledge of software in digital marketing and/or digital media space
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Tried effectiveness at leading and facilitating executive meetings and workshops
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions and presentations

Education:
Bachelor’s Degree and/or relevant work experience
5-10 years of related experience in technology (Customer Success, Consulting, Business Development, Sales Engineering, client-side experience, etc.)
Strong experience with CLIENT’s Digital Media Solutions (Creative Cloud & Document Cloud)
Advanced knowledge of one or more key digital media workflows: graphic design, photography, illustration; UI/UX; video production; content and asset management; 3D, AR/VR; WIP creative collaboration
TalentBurst, an Inc 5000 company

$$$

Looking for a Front of House Manager for Chicago.

Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host

and execute numerous events a week from corporate small happy hours, to social gatherings, to 3 coursed seated dinners.

Your first exposure is an intensive training program in one of our venues. Our Managers come from all backgrounds and industries, you are not expected to be an expert on day one, and will be given many opportunities within our training program to show your strengths. Every manager is required to run a workgroup, server, bar, host, busser, etc. We work as a team to ensure our venues are run at the highest level. Our managers embody this idea and drive it with the staff on a

daily basis.

Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially.

From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.

As we look toward 2023 we are opening 6 new locations; 2 in California, 3 in Florida, and 1 in New Jersey. We are hiring and building up our teams at our current 13 locations so we are in a position

to springboard and offer relocation to key team members to help lead these new venues. Our management team search is focused on individuals who are dedicated to consistently driving high standards and achieving service excellence. Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should

apply.

Job Description:

Ability to hold company standards on a daily basis

Able to teach and inspire our hourly team members to exceed guest expectations

Able to interview and staff their workgroup to anticipate sales trends

Daily, weekly, and monthly calendars are organized to

hit inventory deadlines and venue goals

Able to work with Micros POS

PinPerks:

  • Competitive Base Salary
  • Stocks & Equity in a Growing Company
  • 401K Program
  • Paid Health Insurance Options
  • Personal Time Off + Sick Days
  • Complimentary Meals during workdays
  • Growth and Relocation Opportunities

Pinstripes

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