Chicago Casting Calls & Acting Auditions

Very Local Studios, Hearst Television’s national production outlet, is responsible for the production of great branded and episodic content across the country and has an opening for a Post Production Coordinator. As a Post Coordinator, you will act as the primary contact across all phases of post production and ensure our team successfully delivers within an approved schedule, and technical and budget parameters. This position reports to the Post Production Supervisor, and works in concert with the Supervisor, acting as the bridge between productions and internal teams to anticipate challenges, problem solve and communicate expectations and Studio needs.

People who excel on this team are positive, kind, self-motivated, flexible of thought and able to juggle multiple responsibilities with a strong emphasis on organization and a drive to problem solve.

Responsibilities

• Assist the Post Production Supervisor in vetting post production budgets and schedules to ensure each show has the resources and plan to deliver content of the highest quality.
• Coordinate the onboarding process of editors/freelancers to the ecosystem of Very Local tools including assisting editorial teams with best practices.
• Track projects in the pre-production phase in anticipation of those projects coming into post-production.
• Track and manage post schedules, keeping leadership apprised of status as well as anticipating and problem solving potential roadblocks.
• Requesting and obtaining assets such as graphics, music, and archival videos and photos.
• Maintaining the organization and allocation permissions of files on cloud-based systems.
• Coordinate and manage the viewing of cuts for all shows.
• Digital Asset coordination and delivery for internal and external teams.
• Identifying, sourcing, and booking freelance talent.
• Coordinate Post Production Workflow calls.
• Coordinate and attend key creative approval sessions such as final mix playbacks, color correction reviews and legal clearance reviews.
• Other duties as assigned.

Qualifications

• 3+ years experience as a Post Supervisor or Post Coordinator in an unscripted series.
• Ability to handle a fast-paced environment supervising numerous projects in various states.
• General knowledge of Adobe Creative Cloud systems including Premiere, After Effects, Photoshop, and Illustrator.
• Ability to adapt to new workflows and work with project management tools.
• A high attention to detail and an obsession with organization.
• The ability to prioritize and respond accordingly.
• Strong written and verbal communication skills, and the ability to multitask.
• Proficient in Mac and PC environments.
• Proficiency in Microsoft Word, Excel, and the Google Apps suite.
• Remote work on a broadcast or streaming series, video editing and knowledge of AirTable a plus.
• Able to work independently or with a team.
• A quick, willing, and curious learner.
• A good attitude! Our work family and positive culture is everything to the Very Local Studio team.

About Us

At Hearst Television we tell stories every day. Stories about people of all cultures, backgrounds, perspectives, and identities. That’s why, behind the scenes, we believe in being an organization as diverse and varied as the audience we reach, ensuring that the content we create is more compassionate, and more representative of the communities we serve.

Hearst Television owns and operates 33 television and two radio stations serving 26 media markets across 39 states reaching over 21 million U.S. television households. Through its partnership with nearly all of the major networks, Hearst Television distributes national content over nearly 70 video channels including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella and more. The radio stations are leaders in Baltimore news/talk and rock music listenership. Hearst Television is recognized as one of the industry’s premier companies and has been honored with numerous awards for distinguished journalism, industry innovation, and community service. Hearst Television is a wholly owned subsidiary of Hearst.

Hearst Television

We are seeking a highly motivated and experienced Customer Engagement Marketing Manager to join our team. In this role, you will be responsible for developing and executing marketing initiatives and strategies targeting end users of our products, with a particular focus on contractors, home builders, and other decision-makers in the new construction, repair, and remodel industries. Your main objective will be to engage with contractors and develop business solutions that drive customer loyalty and sales growth. Additionally, you will play a vital role in customer advocacy, lead nurturing, collateral strategy, website UX optimization, and supporting training and engagement events. The successful candidate will work closely with the field market development team to implement effective pull strategies.

DUTIES AND RESPONSIBILITIES

• Develop and execute tactics for engaging with contractors and driving their loyalty to our products
• Lead voice-of-the-customer initiatives and conduct customer research to identify insights, preferences and behaviors the inform marketing strategies
• Manage customer segmentation and targeting to ensure personalized messaging and experiences
• Lead and manage retention-focused programs, in collaboration with sales and extended marketing team
• Create and implement marketing initiatives targeting contractors, including email campaigns, trades advertising, and lead nurturing programs
• Serve as the advocate for our customers, ensuring their needs and feedback are effectively communicated to key internal team members
• Collaborate with internal teams to develop customer-focused collateral, including sales kits, brochures, and other marketing materials
• Provide strategic direction for website user experience optimization tailored to professional audiences
• Design and implement a comprehensive loyalty program to incentivize customer retention and repeat business
• Support the planning and execution of training and engagement events for contractors
• Work closely with the field market development team to develop and implement pull strategies that drive product demand
• Stay up to date with industry trends and competitive landscape to identify new opportunities for customer engagement and marketing initiatives

QUALIFICATIONS

• Bachelor’s degree in Marketing, Business Administration, or a related field
• 3-5 years or more of experience in marketing roles focused on pull strategies and engagement initiatives with trades audiences
• Experience managing loyalty or credentialing programs preferred
• Understanding of the new construction, repair and remodel industries, and contractor segments preferred
• Proven track record of developing and executing successful marketing campaigns and initiatives
• Proficiency in marketing tools and software applications
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders
• Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously
• Ability to thrive in a fast-paced, matrixed environment

Cornerstone Building Brands

Our Cambridge, MA client is a biopharmaceutical company that is focused on the discovery, development and commercialization of therapeutics for genetically defined diseases.

They have engaged us to find an Associate Director, R&D Communications. This person must be able to work onsite 2 days/week. They are consistently ranked a top employer around the world, including #1 Large Employer by Boston Globe Top Places to Work, one of Science Magazine’s Top Biopharma Employers, one of America’s Most Responsible Companies by Newsweek and many others.

In this role, you will help shape and execute strategic communications that advance the scientific narrative, awareness, and thought leadership of the company’s industry-leading platform and exciting pipeline. This role will be responsible for leading internal and external communications of the President and the R&D Leadership team.

Primary Responsibilities

• Drive and execute communications plans and media strategies that drive understanding of the company’s platform to elevate visibility.
• Support the R&D Leadership Team with developing content for internal channels, including town hall presentations, talking points, videos, and blogs to boost engagement.
• Enhance executive visibility and R&D Thought Leadership with earned media and byline opportunities.
• Serve as a liaison for media outlets.
• Write Q&As, messages, press releases, and presentations in support of pipeline milestones.
• Collaborate with Creative team to develop engaging content for digital and social channels.

Qualifications

• Minimum of 8+ years of experience required from a biotech or pharmaceutical company – or an agency (comms or ad) that supports clients in the industry.
• Exceptional writing and editing skills; strong oral communications skills and ability to convey complex science for a variety of audiences.
• Ability to deliver products that engage, excite, and motivate audiences.
• Ability to interact with all levels of the company top to bottom, including senior management.
• Bachelor’s degree and advanced degrees required (e.g., PharmD/PhD/MPH).

HireMinds

POSITION SUMMARY

The position assists the Senior Manager of Annual Meeting Publications in pre-production processes of Annual Meeting publications, including submission and peer review of abstracts, and peer review of manuscripts. Provides support to presenters and moderators for the scientific abstracts program of the Annual Meeting and other meetings, as well as customer and system support regarding Annual Meeting publications.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Duties that occupy a major portion of time and importance in the job)

1. Abstract Authors and Moderators Processes

• Tests abstract system prior to opening of submission site; updates the online pages and documentation.

• Communicates with authors during all phases of abstract submission and preparation for the Annual Meeting, responding to queries and questions

• Invites and provides system support to oral session moderators

• Communicates instructions and reminders to abstract presenters and oral session moderators

• Ensures that all users of the online system receive proper service and support, specifically authors, presenters, reviewers, and meeting officials

• Processes refunds for duplicate submission payments

• Provides customer service to members and customers with questions about abstracts

2. Peer-Review Processes

• Solicits nominations forreviewers

• Communicates with reviewers during all phases of abstract review, responding to queries and questions

• Coordinates reviewer conference calls and assigns staff volunteers to calls

• Solicits nominations for and invites reviewers for the Education Program

• Monitors submission and review of manuscripts and follows up with authors and reviewers

• Facilitates generation of roster of abstract and reviewers for Annual Meeting VIP lists

3. Annual Meeting Publications Pre-Production Processes

• Creates sessions and proofs session logistics in the online system

• Edits abstracts in HTML format in the online system

• Tests outputs for the Annual Meeting abstracts, Program Notebook, Web Program, and Online Scheduler

• Prepares Hematology manuscripts for production

• Works with staff stakeholders and vendors to ensure Annual Meeting content is ready for export

• Coordinates review of abstract proofs by staff volunteers

• Trains staff on the use of the Annual Meeting management software

• Other duties as assigned

QUALIFICATIONS, KNOWLEDGE, AND SKILLS REQUIRED

· Bachelor’s degree required.

· Minimum of three years administrative experience in a business setting, ideally supporting multiple individuals in a deadline driven-environment.

· Non-profit association background preferred.

· Detail and customer service oriented with excellent organizational skills and ability to multi-task.

· Problem solving and attention to detail.

· Strong oral and written communication skills.

· Proficiency in Microsoft Office, databases, and Internet. Basic HTML skills.

Green Key Resources

Posting Title:             Manager, Participant Engagement, Americas

Location:                   New York, Mexico, or Panama

———————

POSITION SUMMARY

The Participant Engagement Manager Americas will be responsible for engaging companies in the UN Global Compact and attracting more responsible businesses from the region to join the world’s largest corporate sustainability initiative.

She/he will be part of a team that, working closely with the marketing team and Local Networks in the region, will be responsible for onboarding and signing up companies from the Americas to join the UN Global Compact. They will be responsible for ensuring that companies have a clear understanding of the opportunities available to them as participants in the UNGC to: Connect, Learn, Lead and Communicate globally, regionally or locally. The scope extends from helping onboarding small and medium businesses to Account Managing multinational organizations.

This is all with a view to scaling the global collective impact of business sustainability and contributing to the delivery of the UN Sustainable Development Goals. By helping businesses join up and efficiently access this support, the Manager will enable them to more effectively shape their business strategies to help the world meet the Sustainable Development Goals whilst also delivering strong business results. 

DUTIES AND RESPONSIBILITIES

• Engage and convert companies in the Americas to join the UNGC and partake in impactful activities that will further the delivery of the UN Sustainable Development Goals
• Support Senior Manager to develop and deliver a regional growth strategy and plan including resource requirements, growth and follow up plan, income projections and engagement aligning to UNGC impact goals
• Track the regional growth plan (weekly, monthly etc.). Forecast and manage adjustments as required
• Working with the Senior Manager, marketing team, and Local Networks supports regionally relevant activities that will attract and engage prospective companies to consider joining the UN Global Compact
• Working with the Local Networks, follow up with interested companies and communicate the value proposition to them locally and globally and the contribution they can make as participants of the UN Global Compact towards the mission of the UN Global Compact and delivery of the UN Sustainable Development Goals. 
• Personally lead engagement in priority countries through presentations, public engagements, value proposition webinars etc. to extend the awareness and reach of the UN Global Compact
• Nurture excellent relationships with UN Global Compact participants in the region and support Senior Manager to Account Manage up to 100 leading organizations to fully engage, lead and drive change such as throughout their supply chains.
• She/he should understand businesses needs and sustainability challenges and help them take up the opportunities the UN Global Compact has to help them make progress
• Coach Participant Engagement Coordinators and Associates in their team and in the Local Networks in the Americas to improve participant follow up and engagement practices. Help the team build an understanding of participant needs and gather feedback to provide insight back to the UNGC team thus directing strategy and plans to better meet business needs
• Manages a support team in the onboarding of new participants from the Americas, setting them up to be able to make most use of the UNGC support and helping them with ongoing administration; on-boarding, annual reporting, managing invoices with accounts receivable
• Actively use and improve processes, tools and capabilities to improve Participant Engagement efficiency, and company satisfaction. This involves supporting delivery of ongoing capability training, identifying improvements in implementation of technologies (CRM software and associated efficiency practices), tracking and reporting systems etc.
• Deliver weekly engagement performance reports and complete all Salesforce.com reporting in a timely manner

Results Expected

• Meet ambitious recruitment, retention and income targets for SMEs and MNCs in the Americas
• Key Account Management impact and engagement deliverables
• Grow the Americas NPS score
• Engaged and Motivate Participant Engagement staff
• Deliver a strategic, cross organizational project as required

Competencies

Passion for client service and client impact 

• Effectively meets participating company needs. Takes responsibility for company satisfaction and impact. Demonstrates professional qualities and demeanor that commands attention and respect from key decision makers
• Account management and engagement skills and service mindset. Builds trusted and productive relationships with key decision makers and responds to questions, concerns and requests from executives and key decision makers. Leads accounts towards greater impact

Persuasive and engaging communication skills 

• Strong consultative engagement, selling and objection handling skills. Builds credibility and trust in order to engage prospective companies across the new joiners journey.
• Excellent presenting and communications competencies for public speaking, moderating, panel speaking and value proposition conversations
• Ability to interact with a broad set of businesses and presenting both virtually and in person
• Ability to communicate persuasively in written form to help engage at scale

Advanced proficiency in key digital tools and analytical skills

• Proficient in Salesforce/other CRM contact management and reporting systems
• Advanced proficiency in essential communications and reporting tools: Excel, PowerPoint, Word
• Proven experience in analyzing data to extract insight around engagement results, client satisfaction, client understanding, as well as the impact of activities, and global sustainability trends

Proven delivery of results:

• Delivers to clear goals within strategies. Identifies priority activities and assignments, allocates appropriate time and resources, tracks progress and adjusts priorities as required. 
• Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary

Works in diverse teams and across geographies:

• Works collaboratively with colleagues in different teams to achieve organizational goals.
• Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others;

Core Values:

Integrity: Demonstrates the values of the United Nations in daily activities and behaviors; acts without consideration of personal gain; resists undue political pressure in decision-making; does not abuse power or authority; stands by decisions that are in the Organization’s interest, even if they are unpopular; and takes prompt action in cases of unprofessional or unethical behavior.

Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; and remains calm in stressful situations.

Respect for Diversity: Works effectively with people from all backgrounds; treats all people with dignity and respect; treats men and women equally; shows respect for and understanding of diverse points of view and demonstrates this understanding in daily work and decision-making, examines own biases and behaviors to avoid stereotypical responses, and does not discriminate against any individual or group.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS

• EDUCATION: A first-level university degree in business administration, management, economics, political science, social science or related field.
• WORK EXPERIENCE: Five plus years of experience in account management, sales & marketing, client support. Experience working on issues related to corporate sustainability is preferred.
• Proficiency in English and Spanish are essential (full command on both spoken and written). Knowledge of regional languages is preferred.

BENEFITS

• Salary Ranage -$81,000 – $90,000
• Retirement Plan – 15% employer contribution after 6 months of services with additional 7.5% matching option.
• Vacation Days – 30 paid days (6 weeks) per year.
• Paid Parental Leave
• Medical /dental/vision employee coverage

RECRUITMENT PROCESS

• Please include the following materials in your e-mail submission to [email protected] with the subject heading “Manager, Participant Engagement, Americas”
• Cover Letter
• Resume/CV

• Applications will be accepted until 15 July 2023.  
• Given the anticipated volume of submissions, only highly qualified candidates will be contacted. No phone calls or unsolicited emails outside of the submission process.

The Foundation for the Global Compact is committed to creating a diverse and inclusive environment of mutual respect. The Foundation for the Global Compact recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested.

FOUNDATION FOR THE GLOBAL COMPACT

Job Title: Video Production Intern

Job Summary:

We are seeking a creative and driven video production intern to join our team. As a video production intern, you will work with our production team to create and edit video content that engages our audience across multiple platforms. You will learn valuable skills in video production, editing, and project management while contributing to the success of our brand.

Responsibilities:

• Assist with video production shoots, including setting up equipment, lighting, and sound
• Edit video content using software such as Adobe Premiere Pro, Final Cut Pro, CapCut and other editing software
• Collaborate with the production team to brainstorm and develop new video concepts
• Research industry trends and best practices to stay up-to-date with the latest video production techniques
• Support the team with administrative tasks such as scheduling, asset management, and project coordination
• Assist with post-production tasks such as color correction, sound mixing, and adding graphics or animations
• Collaborate with the social media team to create video content for various platforms such as YouTube, Instagram, and TikTok

Requirements:

• Currently enrolled in a degree program in film, video production, or a related field
• Strong knowledge of video production equipment and software
• Familiarity with Adobe Premiere Pro and/or Final Cut Pro
• Ability to work collaboratively in a team environment
• Strong attention to detail and ability to manage multiple projects simultaneously
• Strong communication and organizational skills
• A passion for storytelling through video

This is an unpaid internship position that qualifies for college credit and requires a commitment of 15-20 hours per week for a period of 3-6 months. Candidates should provide a resume, cover letter, and a demo reel or portfolio showcasing their video production work.

Talbot Media LLC.

AEM (Association of Equipment Manufacturers) is a Top Workplace 2022 named by the Milwaukee Journal Sentinel and is hiring a Policy Communications Manager. We are offering this opportunity to a service-oriented professional who enjoys variety and challenge to join our team of advocacy professionals. This position develops and executes communication initiatives in support of the organization’s advocacy efforts.

Responsibilities:

Work cross-functionally to help communicate with journalists and other stakeholders.

• Manage inbound press inquiries on a range of issues.
• Draft press releases, newsletters, talking points, presentations, speeches, blog posts, and opinion editorials.
• Manage social media channels and websites, and track metrics for benchmarking.
• Create content, both scheduled and on-demand as needed, for social media and other external uses.
• Create storytelling campaigns that help educate the press, lawmakers, industry stakeholders, and the public about the equipment manufacturing industry.

Requirements:

A successful candidate will have a bachelor’s degree in a related field and 3-5 years of experience working in communications for a public relations or public affairs agency, trade association, corporation, or member of Congress. The ideal candidate will also demonstrate:

• Superior written and verbal communication skills.
• Extensive and documented experience securing earned media coverage.
• Experience working under pressure with deadlines on complex issues.
• Experience using Canva and the Adobe Creative Suite
• Strong teamwork and collaboration.
• And a good understanding of the legislative process and political landscape.

Send resume, three examples of recent media placement, two writing samples, and five recent examples of graphic design work to [email protected].

About AEM:

AEM is the leading organization in North America advancing construction and agriculture equipment manufacturers and their value chain partners in the global marketplace. In enabling growth together, AEM and its members build momentum for the equipment manufacturing industry and the markets it serves.

AEM offers a competitive salary and an outstanding benefits package including health, dental, vision, 401(k), 401(k) company match, life insurance, long-term disability, 18 PTO days during the first full calendar year, and 10 paid holidays. Our staff is enthusiastic and passionate about what they do, our office space is both modern and inviting, our dress code is casual, we hold several staff functions, and are involved in community service. We have been named a Top Workplace by the Milwaukee Journal-Sentinel in 2022 and several years prior.

Association of Equipment Manufacturers (AEM)

Are you passionate about designing transformative experiences for patients? Our growing patient experience team is looking for unique talent to optimize and reimagine the experiences we deliver. We are looking for an Agile Program Manager to lead the delivery of Engagement programs and multi-channel campaigns designed to deliver personalized experiences and improved patient health outcomes while driving business results.

As a Patient Engagement Agile Program Manager, you will lead teams in the delivery of mid to large-scale, cross-functional Patient Engagement & Personalization programs, and integrated marketing campaigns, from inception to execution and optimization. You will be responsible for organizing, facilitating, creating, and maintaining all aspects of patient Engagement programs and multi-channel marketing campaigns. Programs will range from more technical to strategic and operational. Responsibilities include backlog refinement, leading PI and sprint plans, change management, and supporting the Personalization and Engagement Roadmap.

This leader will have strong program management, project management, and agile framework experience – seamlessly leaning in to both technical and business acumen – to reimagine how we use technology to communicate, engage and influence patient behaviors across the Village. This leader will also need to excel at building relationships quickly in a dynamic organization and work closely with cross-functional stakeholders to bring a program or campaign vision to life.

This is a highly visible role at the forefront of DaVita’s focus on patient-centered care.

Program management, program execution and oversight:

• Support developing and lead execution of engagement roadmap that delivers personalized patient programs and campaigns.
• Leads, plans, schedules, tracks, and manages program deliverables, goals, and milestones and other “success” criteria; adjusts program plans and/or resources to meet changing needs and requirements
• Facilitates the capturing and prioritization of program requirements including people, process and technology dependencies; defines and manages program scope
• Develops and executes program stakeholder management plan, including roles and responsibilities; understands and ensures compliance with various governance structures in place
• Acting as key contact for program stakeholders; Liaising with key stakeholders to understand program demand and working with leadership to create appropriate resource plans
• Monitor ongoing results of key initiatives as measured by KPIs and supporting business metrics
• Driving all PMO & Agile processes and standards within the program
• Cross functional Risk Mitigation at Program/Portfolio Level

Portfolio Management

• Creates and maintains year over year budget with IT, Business, and Financial Leadership
• Financial Forecasting in partnership with cross collaborative inputs
• Actuals tracking and EAC Projections
• Vendor tracking and invoicing
• Executive reporting & communication – prepares and delivers engaging, informative, and well-organized presentations to executive and other audiences

Qualifications:

• 8+ years of project and program management experience
• 5+ years of Marketing campaign delivery experience
• 3+ years of experience managing multimillion-dollar budgets
• Experience using PPM (Project and Portfolio Management) tool
• Experience leading cross-functional, matrixed project teams
• Ability to build strong relationships across multiple lines of business
• Experience project managing within Agile and SAFe shops
• Project Management Professional Accreditation and/or Agile Certifications
• Experience with modeling and mapping as-is and to-be business processes
• Healthcare experience preferred

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

DaVita Kidney Care

We have an exciting opportunity with our retail client who is looking for an Agency Studio Manager to join their team in a full time capacity!

We are looking for an Agency Studio Manager who has experience building and operating an in house agency from a process and workflow standpoint.

The Agency Studio Manager must have:

• advertising agency or in house studio experience
• experience with Marketing Asset Management Systems
• management experience – up to 3 direct reports
• experience with complex workflows and high volumes of data

The Agency Studio Manager Responsibilities Include:

• lead operational and production pillars of the studio, ensuring integration with project management and creative
• oversee workflows and offer optimizations for change
• oversee studio financials – up to $5M budget
• lead team in professional communications and partnerships with various supplier and buying groups
• manage team knowledge of Digital Asset Management systems and process (i.e. meta data, file naming structure, types and organization)
• oversee production team to support in-house photography and video workflows

Full time benefits include: Health, Dental, Life Insurance, 401K with 5% match, generous PTO, employee discounts for PerkSpot, Daycare and more!

Submit resume (and samples if applicable) to: [email protected]

Creative Circle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you’ll be interviewing with) or a member of our Human Resources team to make arrangements.

Creative Circle

OPPORTUNITY SNAPSHOT

INFLUENTIAL ROLE · WELL-FUNDED GROWTH ORGANIZATION · HYBRID SCHEDULE · EXCELLENT BENEFITS

As a result of our recent product growth targeting an elevated retail experience for consumers within the automotive landscape, we are in need of an intelligent and consultative mind to join our team as a Customer Engagement Manager. As a key member of our front line, you will work closely with our customers, group partners, and OEM affiliates to identify operational opportunities, solve pain points, and implement observed best practices in leveraging myKaarma’s full suite of products. You will also be integral in identifying ongoing strategic initiatives as we continue to gain market share and grow our footprint within the industry.

As a Customer Engagement Manager, you will:

• Enjoy autonomy as you take ownership of improving dealer operations performance and overall utilization of myKaarma’s product platform
• Sit in the driver’s seat and make an impact by “owning” a book of business and creating a legion of dealer disciples through ongoing consultative engagements & KPI improvement tracking
• Enjoy the stability of a well-funded industry leader along with the entrepreneurial spirit of a startup-like culture with aggressive growth goals. In this environment, you can make a strong and visible difference in the short- and long-term.
• We currently offer a hybrid schedule. This is primarily a work-from-home position, however you may be asked/have desire to conduct onsite consultative engagements at local client locations, as needed. If local to our Long Beach headquarters, feel free to come into the office on designated days and work from your home on the remaining days. Of course you are welcome to come in all days if you like. Ours is a casual environment with unlimited snacks and free Friday lunches. All US locations will be considered for this role.
• Earn competitive pay including a bonus opportunity and outstanding benefits. We offer paid medical, dental, vision, life, and disability insurance benefits, unlimited vacation time (subject to some practical constraints), a 401(k) plan and gym membership allowance.

myKaarma is an ensemble of people who endeavor to streamline the service operations of automotive dealerships and make the customer experience frictionless and touchless. Challenging the status quo is part of our DNA. We are a results-driven organization that is loosely coupled but highly aligned. We believe in guide rails vs strict boundaries. If you believe that you can thrive in an environment like ours — one that sports a blistering speed of execution combined with an environment of “organized chaos”, we invite you to apply and look forward to receiving your application.

THE JOB & THE APPROACH

• You will report directly to the Director of Consulting/Customer Engagement. We are looking for entrepreneurial risk-takers, who know how to balance deep domain (automotive) knowledge combined with advanced technology skills. We are looking for a consultative mindset; an individual whose ability to identify operational gaps/opportunities is exceeded only by a desire to “write a prescription” and effectively communicate the benefits in doing so. You ask the right questions, apply a kaizen approach, and have a driving desire to positively impact a dealer’s experience in utilizing myKaarma. You have a natural ability to unearth core operational deficiencies yet leverage a professional approach in conveying how a corrective measure might be implemented and why said measure is critical to both dealer performance and a customer’s overarching experience. You aren’t an Account Manager. You are a true Performance Consultant…analyze, dissect, recommend, execute and be a part of a “lead from the front” mentality. Join the next phase of growth at a company destined to revolutionize the marketplace.

Specific tasks will include:

Engaging our Existing Client Rolodex

• Conduct remote engagements with the objective of driving high-level performance across myKaarma’s product suite within a dealer’s operations
• Identify “at risk” accounts and implement a corrective approach to improve overall engagement, performance, and value propositions
• Be ultimately responsible and accountable for timely delivery, reliability and customer satisfaction of owned accounts
• Navigate sensitive operation discussions with all levels of Dealer management with an acute understanding of how the approach/focus topics change between parties
• Manage larger, more strategic relationships across pivotal dealer groups and/or OE partners
• Identify sales leads through the fostering of account relationships to drive increased account MRR and overall ACV
• Work closely with the VP, Operations/Consulting & Director, Consulting to analyze processes with an eye to disrupt and rebuild so that we continue to scale
• Where required, implement a genchi genbutsu consultative approach to ultimately drive client performance

Managing a Client Book of Business

• Effectively own the cadence of engagement, performance, and documentation surrounding those existing client accounts assigned to your working queue
• Determine those accounts requiring a higher level of support & implement strategies to ensure long-term success
• Protect MRR and minimize churn risk for those accounts assigned to you

Growing Your Career

• Our team is growing, so should your career path. By proving yourself as a high performer, position yourself for forthcoming opportunities in management, parallel departments, and/or potential new divisions
• Be vocal. We’re open to the development of new processes to assist in our scaling & improve our overall client experience. Drive performance today, help shape tomorrow
• Gain insight into critical strategic initiatives with a direct line to the Executive team

YOUR QUALIFICATIONS

To be a strong fit for the Customer Engagement role, you will have a bachelor’s or master’s degree and direct relevant work experience (typically 4-8 years) within the Automotive industry (i.e. dealer, vendor, OEM) or Consulting, or similar roles within demanding and dynamic environments. In addition, you will need:

• Familiarity with Automotive dealer fixed operations from appointment taking through payment processing. You understand the lifecycle of an RO and understand the nuances throughout.
• Preferably, a business degree from an accredited university and/or commensurate experience in either the Consulting or Automotive field
• A cerebral approach to solving complex problems to include, but not limited to, technology, business operations, personnel management, etc.
• Familiarity with well-known change management techniques
• Past fixed operations experience and Performance/Success consultant experience is preferred
• A persistent and determined mindset who is committed to fostering relationships (even difficult ones) and driving customer performance regardless of presented obstacles
• The ability to work autonomously without direct oversight yet commitment to consistently deliver work that is both on time and executed at a high-level
• Strong intellectual capacity and desire for continuous learning, growth and improvement. Understanding how to prioritize work strategically to improve speed of outcomes
• Strong data analytics skills with good pattern and trend identification
• Strong written and oral communication skills
• Experience in a growth division or start-up is an advantage
• A strong desire to influence company growth rather than simply being “part of the machine”

myKaarma