Chicago Casting Calls & Acting Auditions

The Director of Food & Beverage/Executive Chef is responsible for overseeing the direction of the entire Food & Beverage department activities in accordance with OVG360’s policies and objectives to ensure guest satisfaction, profitability and positive, productive and compliant work environment. The Director of Food & Beverage is solely responsible for the effective management and operation of the culinary team including event planning support, scheduling, food preparation and production, food cost control, compliance with food safety and sanitation policies, cleaning, kitchen safety, employee training and supervision. The Director of Food & Beverage must provide a high level of oversight, culinary proficiency and operational/personnel support to ensure the smooth running of all food outlets and events.

The Director of Food & Beverage serves as the Executive Chef and is responsible for ensuring quality food and beverage is served to the guests. The Director of Food & Beverage will assist the kitchen staff in preparing and cooking meats, soups and sauces as needed, and supervise all other aspects of the food and beverage operations. During events the Director of Food & Beverage will be visible in the front of house area and will ensure all OVG360’s service standards are met. The Director of Food & Beverage is responsible for the training of all assigned staff.

This is a key position for the effective and profitable operation of the business. The Director of Food & Beverage must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills and self-direction required.

OVG360, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization.  Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories.  Come Join Us!  You can learn more about OVG360 at www.oakviewgroup.com.

Salary: $65,000 – $70,000yr

For FT roles:   Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Responsible for coordinating and supervising the work of staff to include creating a positive work environment for all staff members.
• Displays knowledge of culinary preparation skills and teaches others proper preparation and food presentation.
• Manages the control of food and labor costs through proper scheduling and purchasing.
• Conducts regular inspections to assure cleanliness and maintenance meet company standards.
• Oversees and manages monthly inventory.
• Responsible for providing high quality, fresh food products in a timely manner for delivery to guests.
• Assists kitchen staff in preparing hot and cold foods following portioning requirements as needed.
• Assists front of house team in delivering high quality service and products.
• Participates as a team player with specific responsibilities as related to preparation, excellent service and delivery of product.
• Coordinates the storage, maintenance and repair of all kitchen equipment to ensure operational readiness.
• Maintains sanitation, health and safety standards and training in work areas.
• Responsible for observing and testing foods to ensure proper cooking.
• Responsible for consulting with managers to plan menus and estimate expected food consumption.
• Must be a visible presence working on the kitchen floor and event floor with staff to ensure quality, efficiency, and overall management of operations.

• Minimum of 2-3 years experience in the food & beverage industry.
• BA or BS with business-related major; accounting minor or credits preferred; equivalent job experience can be substituted for educational requirements.
• Must have various experience levels in volume feeding, ala carte, fine dining, catering and purchasing storage and handling.
• Ability to communicate effectively to all levels of staff.
• Demonstrated and verifiable track record of meeting projected costs.
• Professional appearance and presentation required.
• Knowledge of and skill in using computer software, including MS Word/Excel/Outlook.
• Maintains a current Food Handler’s card and alcohol service permit if required by state or local government.
• Working knowledge of employee scheduling in a hospitality environment.
• Must possess excellent organizational and communication skills.
• Well skilled in all technical and sanitary aspects of food preparation and presentation.

 Knowledge, Skills and Abilities:

• Technical Proficiency and experience demonstrating verifiable knowledge of food preparation methods.
• Ability to supervise staff.
• Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business like and respectful manner which focuses on generating a positive and cooperative work environment.
• Ability to cost out menus and create new menu items when needed.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ability to be detail-oriented, multi-task and effectively prioritize in a continuously changing environment.
• Ability to work a flexible schedule; able and willing to work nights, weekends and long hours.
• Possess valid food handling certificate if required by state and federal regulations.

 INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:

While performing duties of this job, the employee is continuously asked to multi-task under time constraints. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant use of interpersonal skills including: ability to motivate and inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate clearly and concisely in writing and verbally with clients.

Physical demands:

While performing duties of this job, the employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will frequently move about inside and outside various areas of the facility and surrounding businesses to interact with internal/external clients.  Employee must constantly communicate via telephone, email and in-person with others and exchange accurate information.  Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds.

Work environment:

The duties of this position are performed primarily indoors in an office environment. The noise level in the work environment is usually minimal to moderate during non-event days and moderate to loud during event days. Sales Calls may require transportation both locally and out of town.

Comcast

The Surf Synergy is looking for an experienced and dedicated Sales Manager. The right candidate will be responsible fore sourcing, developing, and closing new business for our surf retreat in Jacó, Costa Rica. Candidates with expertise in destination surf retreats, destination wellness resorts, or hospitality operations as well as proven leadership experience are invited to apply for a career with Surf Synergy. As a member of the Sales team, the Sales Manager works across disciplines to deliver an exceptional experience. 

Responsibilities 

• Source and develop accounts and customers (new and existing) by mapping specific business and buying tendencies. Include individual, transient, and leisure travelers and group profiles for each retreat; maintain organized and professional plan for correspondence and follow up. 
• Identify and execute agreements with GDS, OTA’s, and other effective marketing and distribution channels as well as associated adventure travel associations, social media groups and influential partnerships while including localized promotional opportunities to raise awareness and attract potential guests for new and repeat bookings. 
• Perform daily telephone solicitations to new and existing accounts/customers in defined geographic regions, including travel advisors, tour and travel operators, corporate accounts, sports and wellness organizations, and group travel planners.  
• Distribute marketing materials to wholesalers, corporate, incentive and adventure tour and travel markets via digital channels and in-person sales meetings.
• Maintain communication/relationship with surfing clubs, adventure travel and wellness tourism networks for specific market segments, as well as other Costa Rican resorts and local surf clubs toward achieving pre-determined revenue goal. 
• Create and execute direct sales plan specific to market assignment and sales goals. 
• Promote Surf Synergy awareness through maintaining relationships with complimentary Costa Rican resorts, local CVB’s, destination management companies, and tourism authorities for cross-promotion and referrals. 
• Conduct tours of the retreat to travel advisors, tour operators, press and other potential customers while informing of all coaching, training, wellness and retreat services available; entertain customers on property, during site inspections, pre-planning trips, and program operation when appropriate. 
• Work closely with retreat hosts and the coaching team through execution of defined programs; keep the Sales & Marketing Director and Co-founder/lead coaches promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate. 
• Coordinate all sales related activity through the direction of Sales & Marketing Director; negotiate contract specifics to achieve maximum profitability and minimize attrition while satisfying customer needs and service expectations. 
• Utilize PipeDrive and SynXis as sales enablement and account organizational tools.
• Collaborate within a WordPress, PipeDrive, Microsoft Outlook, Google Drive and Todoist technology stack.
• Have a working knowledge of local and regional competition. 

Surf Synergy

Sales Assistant (Branded Events)

• Full-Time Hours / ASAP Start Date
• Entry-Level Opening / Training Provided
• On-Site Position / Professional Network Building

We are a sales & marketing firm that specializes in bringing our clients’ products to life using live marketing events. We’re on the lookout for someone to help us with a variety of event sales -based tasks at various events and venues across the Austin region. This is an entry-level position with training provided, so great for someone looking to get their foot in the door! We’re looking for candidates local to Austin for an immediate start!

Our event sales team engages in conversations with prospective customers, showing them personally the benefits of each and every product we sell. In preparation for these events, you’ll be building relationships with the venue manager and setting up branded displays. During the events, you’ll mostly be distributing marketing materials, conversing with customers, and completing a handful of sales transactions.

Sales Assistant Responsibilities:

• Setting up branded displays/booths/tables/etc at our private site events
• Building relationships with venue managers and clients
• Understanding the purpose and objectives driving the event in turn driving sales
• Engaging with customers about our client’s products/services
• Learning, retaining, and recalling product/service information
• Answering general questions and providing basic customer service
• Telling stories about the brand or other customers to entice people
• Closing a few sales, aiming to achieve 90-100% customer retention
• Teaching and training others if interested and necessary

Requirements:

Since you will be signing contracts on behalf of our clients, you’ll need to be 18+ years of age. You’ll also need to be authorized to work in the USA already; we cannot provide sponsorship at this stage.

There are no specific educational requirements, but a good portion of our team has a marketing or business degree. There aren’t any specific work requirements either, but most people have some experience in retail sales, food service, customer service, or other roles involving customer interaction.

We offer an impressive compensation package that combines base pay and commissions, plus we offer training and ongoing support! Individual success leads to overall success, so it’s in our best interest to ensure that members of our events team are performing at their best at all times.

In addition to training, support, and competitive earnings, we also offer meaningful and personalized experiences like fine dining, concerts, live entertainment, sporting events, travel, and more!

You’ll also get the chance to meet some incredible people with similar values and goals, so it’s a great opportunity to build your professional network. We are looking for individuals with a team spirit and a desire to grow. If this is you, we’d love to hear from you!

Send us an application today and you might hear back from us within 48 hours!

Front Page Agency Inc

Event Assistant / Brand Representative

• Full-Time Hours / ASAP Start Date
• Entry-Level Opening / Training Provided
• On-Site Position / Professional Network Building

We are a marketing firm that specializes in bringing our clients’ products to life using live marketing events. We’re on the lookout for someone to help us with a variety of event-based tasks at various events and venues across the Austin region. This is an entry-level position with training provided, so great for someone looking to get their foot in the door!

Our events team engages in conversations with prospective customers, showing them personally the benefits of each and every product we sell. In preparation for these events, you’ll be building relationships with the venue manager and setting up branded displays. During the events, you’ll mostly be distributing marketing materials, conversing with customers, and completing a handful of sales transactions.

Event Assistant Responsibilities:

• Setting up branded displays/booths/tables/etc
• Building relationships with venue managers and clients
• Understanding the purpose and objectives driving the event
• Engaging with customers about our client’s products/services
• Learning, retaining, and recalling product/service information
• Answering general questions and providing basic customer service
• Telling stories about the brand or other customers to entice people
• Closing a few sales, aiming to achieve 90-100% customer retention
• Teaching and training others if interested and necessary

Requirements:

Since you will be signing contracts on behalf of our clients, you’ll need to be 18+ years of age. You’ll also need to be authorized to work in the USA already; we cannot provide sponsorship at this stage.

There are no specific educational requirements, but a good portion of our team has a marketing or business degree. There aren’t any specific work requirements either, but most people have some experience in retail sales, food service, customer service, or other roles involving customer interaction.

We offer an impressive compensation package that combines base pay and commissions, plus we offer training and ongoing support! Individual success leads to overall success, so it’s in our best interest to ensure that members of our events team are performing at their best at all times.

In addition to training, support, and competitive earnings, we also offer meaningful and personalized experiences like fine dining, concerts, live entertainment, sporting events, travel, and more!

You’ll also get the chance to meet some incredible people with similar values and golas, so it’s a great opportunity to build your professional network. We are looking for individuals with a team spirit and a desire to grow. If this is you, we’d love to hear from you!

Send us an application today and you might hear back from us within 48 hours!

Front Page Agency Inc

Events Assistants Wanted in Phoenix!

Make this a year to remember by:

• Putting your existing hospitality/ retail sales/ customer service skills to good use while working at a local event promoting a specific brand
• Using your experience playing sports/ volunteering/ traveling/ in the military/ etc to build rapport and relate to different people
• Meeting people with similar ambitions, values, and interests while you learn new skills and expand your comfort zones together
• Growing personally and professionally in a small business environment where there’s a big emphasis on development

We’re looking to grow our events team this month in order to keep up with a high level of demand for our event marketing services. We help our clients expose their brands and products/services to local consumers at pop-up events, in-store promotions, and at kiosks.

Events Assistants are responsible for:

• Working on-site at live events for a specific brand
• Setting up branded displays at local event venues
• Providing a positive, engaging customer experience
• Hosting events with a specific purpose/mission/objective
• Engaging with customers for feedback throughout the event
• Consolidating sales and completing a handful of transactions
• Answering questions, providing guidance, and relating to customers

People with experience in food/drinks service, retail sales, or customer service tend to do well in this position because they already possess a lot of the skills needed to succeed in this role. They also tend to earn more and make lasting connections with their colleagues, so if you’re looking to transition into a more professional role, this might be a good place for you!

We’re committed to investing in great people and can offer the right individuals:

• Full product training and guidance throughout their career with us
• Career coaching from industry experts and advancement opportunities
• Business and leisure travel opportunities (regional, national and international)
• A variety of bonuses, incentives, dining experiences, entertainment, etc
• A positive and productive work environment with a focus on personal and professional development at all stages

We’re currently reviewing applications daily and are looking to schedule digital interviews right away, so we’d love to hear from you if you’re:

• Over 18 years of age and eligible to work in the USA
• Able to start working within 2 weeks’ time (or sooner!)
• Local to Phoenix/ able to commute to our office in Phoenix
• Wanting to earn above the average minimum wage!
• Looking for entry-level work with advancement potential
• Wanting to work in a fun, team-oriented environment
• Looking to put your food service/ retail sales/ customer service experience to good use

If you’re excited about a new challenge then apply today!

Please submit an online application with your resume for consideration. We aim to complete interviews within the next two weeks so please make sure you include a cell number and email when submitting your resume. Feel free to visit our social media pages for more information or reach out to us directly and a member of our team will be more than happy to help.

West Coast Collective AZ

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; supervise all event staff; ensure events run smoothly; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $40,000 to $50,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Review contracts as created by the Sales Team to build a preliminary knowledge of assigned events
• Complete all duties with a customer service focused mindset to ensure client satisfaction while working within the parameters of the facility, staff, and available offerings
• Communicate with clients in a clear, concise, and timely manner to fully understand the details and needs of an event acting as a liaison between them and the facility
• Sell A/V, Catering, Decor, Equipment, and Staffing options to client to meet the event requirements
• Evaluate the event with the client to identify challenges, find solutions, and look for ways to resolve any potential issues that could arise during an event
• Create and distribute event documents to staff, and notifying staff as updates are made
• Submit requests for equipment, staffing, and special event needs to staff to ensure event needs are met
• Work with Operations team to properly prepare the space sets
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Prepare pre and post event invoice documents to meet payment schedules
• Oversee event staff and provide leadership during event ensure smooth event execution
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Manage the event functions from pre-event move-in through move-out
• Establish and maintain effective working relationships with clients, co-workers, part-time staff, contractors, and guests
• Willing to work a flexible schedule, including late nights, early mornings, weekends & holidays as needed
• Serve as Manager on Duty as scheduled to support the Event Management Team
• Other duties and responsibilities as assigned

• At least three (3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university. Major coursework in facility management, hospitality management, business, or related field may be considered in place of experience
• Strong professional oral and written communication skills in English, bilingual in Spanish is always advantageous
• Computer skills in Microsoft Office applications and cloud based systems at an proficient to advanced level
• Possession of, or ability to obtain, a valid drivers’ license with source of reliable transportation 
• Ability to identify and act on the needs of facility clients and guests
• Knowledge of crowd management and control techniques
• High level of customer service practices and experience
• Managerial skills in regards to overseeing staff and understanding event staffing needs
• Familiarity with reading and executing contracts
• Working knowledge of fire and public safety regulations
• A/V equipment and electronic systems experience preferred but not required
• Recognize and understand terminology commonly used in entertainment/convention/public assembly settings
• Willingness to work long shifts, nights, weekends, and holidays as events require

Comcast

Executive Kitchen Manager

Chicken N Pickle is a dynamic, multi-purpose entertainment venue that delivers a premium experience by providing high-quality service and food in a fun, fast-paced environment. We seek an Executive Kitchen Manager to lead a high volume multifaceted Back of House Operations. The EKM works with the management team to lead and guide the execution of high-quality food while motivating and developing teammates to provide a premium guest experience.

Executive Kitchen Manager responsibilities include developing AKMs, and hourly team members. The candidate leads the kitchen team to understand and utilize all CNP culinary tools that guide the teams to deliver a high level of sanitation, organization, and recipe-right entrees. The EKM is ultimately responsible for achieving and maintaining CNP’s financial and non-financial goals.

The EKM leads efficient BOH operations and maintains production goals, productivity, efficiency, quality, and customer-service standards.

As an Executive Chef/Kitchen Manager:

• Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity, and Quality
• Demonstrates and supports a culture of diversity, equity, and inclusion
• Coordinate and execute daily Back of House operations
• Supervise food prep and recipe execution guided by CNP BOH tools and processes.
• Monitor, develop, and predict weekly staffing needs based on prior year sales, current trends, weather, and catering activities.
• Supervise and evaluate Kitchen team members.
• Manage the selection process for hourly and salary team members with the General Manager.
• Maintain staffing levels and Cost of Goods in the Back of House
• Evaluate staff performance and provide feedback
• Maintain budgetary needs for all BOH operational supplies, and COGs
• Ensure compliance with sanitation and safety regulations
• Create detailed weekly departmental reports identifying financial wins while determining and implementing corrective action plans for areas of opportunity.
• Train new and current teammates.
• Utilize CNP policies and protocols that maintain restaurant operations.

Executive Chef/Kitchen Manager Qualifications

• Proven work experience as an Executive Kitchen Manager or high-volume kitchen manager
• Bilingual strongly preferred
• Must be knowledgeable in various cuisines, current culinary trends, and cooking techniques
• Proficiency with technology, including computers and computer software such as Microsoft Word and Excel
• Ability to follow all sanitation guidelines set by the state/county and CNP
• Excellent physical condition and stamina, on feet for eight hours, and able to lift 50 pounds.
• Excellent organizational skills
• Works well under pressure
• Conflict management abilities
• Excellent communication skills, bilingual preferred
• Ability to manage a team in a fast-paced work environment
• Certification from a culinary school or degree in Restaurant Management is a plus
• Perform in an active, fast-paced, indoor and outdoor venue, with the flexibility to work during evenings, weekends, and holidays

Benefits

• Competitive Pay with monthly bonuses
• Medical, Dental & Vision Coverage
• Life Insurance
• 401K with company match
• Vacation time Discounted dining
• Job Type: Full-time
• Pay: $67,000.00 – $72,000.00 per year

Chicken N Pickle

THE RESTAURANT

Raglan Road Irish Restaurant & Pub – a wholly owned Irish Company – is located at Walt Disney World Florida – at Disney Springs, an outdoor dining and entertainment and shopping, complex unrivaled anywhere in the world.

Raglan Road is a multi-award winning 600-seat restaurant designed and styled with great attention to authenticity and tradition. We serve an award-winning contemporary menu of Irish inspired dishes cooked from scratch daily. Quality and creativity are the keystones of our culinary vision.

Our staff are our family. You’ll be joining a team of over 300 – many who have enjoyed long and successful careers with us. We’re not a large corporate business and so we go the extra yard to help and develop our staff

THE JOB

We are looking for a hands-on restaurant Senior Floor Manager who is passionate about the hospitality industry and can understand the value of authenticity in our guest focused and service minded operation and who can reflect the attitude, theme and service culture of Raglan Road daily.

Our ideal candidate will have at least three years’ experience in a similar concept. Previous experience in a full-service, high volume, pub style environment a plus. Someone who can hire, train, and motivate the service team to provide true Irish hospitality, food and service to our guests. A strong hospitality background with the ability to deliver exceptional service at all times. Excellent management people management skills are vital.

The successful candidate work closely with management and owners, problem solving, strategizing and planning to constantly enhance our product and service

THE REQUIREMENTS

• Minimum three years’ experience as a restaurant or pub manager or similar role in a pub or restaurant of significant volume, similar style or concept, with specific focus on delivering a quality food and beverage experience at all times.
• Good working knowledge of a bar environment and knowledge of all modern day and classic cocktails creation, service and presentation.
• Exceptional hospitality skills are essential. Needs to be a natural conversationist, comfortable talking to guests, dealing with pressurised situations and doing what it takes to ensure an exceptional experience at all times.
• Experience with training staff, leading a team, appraising staff, and delivering service standards daily.
• Ensure all F&B product is served to all applicable sanitation, HACCP, health and safety and personal hygiene standards and following established procedures
• Ability to manage labor and F&B costs
• Work flexible hours as needed, including promotional events.
• Ability to multitask and adapt to changing business situations while maintaining established standards at all times and directing the team to do the same.

THE PACKAGE

• Highly competitive all-inclusive package
• Guaranteed monthly bonus
• Extensive training program
• Dynamic work environment and excellent company culture.
• Medical, Dental, Vision insurance within 30 days of hire.
• 2 weeks (10 days) paid vacation in year 1 and accruing annually thereafter.
• Disney operating participant benefits including park passes for you and your family, discounts in retail and restaurants on property.

Raglan Road Irish Pub & Restaurant

RESTAURANT MANAGER

Trail Drive Management Corp. – Dickies Arena of Fort Worth, TX

Dickies Arena is a 14,000 seat, spectacular multipurpose venue located adjacent to the Will Rogers Memorial Center campus in Fort Worth, Texas. The arena is owned by the City of Fort Worth and managed by the not-for-profit operating entity, Trail Drive Management Corp (TDMC). The state-of-the-art arena hosts concerts, sporting events and family entertainment, and is the new home to Fort Worth Stock Show rodeo performances.

Reports to: Manager of Suites, Loge Boxes & Clubs

Supervisory responsibility: Exercises general supervision over restaurant and bar supervisors and full time & part time administrative and operations-based team members.

Job Description

The Restaurant Manager will assist in overseeing the staffing of all Clubs/Restaurant/Bar team members, along with menu development, event-based planning and the execution of operations for 1 full service fine dining club/restaurant and 1 full service clubs/restaurant bars. The Restaurant Manager will work closely with the Manager of Suites, Loge Boxes & Clubs and culinary counterparts to ensure quality selections are executed and served impeccably on an event by event basis with consideration to the anticipated guest demographic. This position is responsible for ensuring that exceptional hospitality is received by premium seat owners/ticketholders, venue guests and internal team members. They are also responsible for ensuring that alcoholic beverages are served safely and that food quality and sanitation standards are always maintained. In-person and predictable attendance. In-person and predictable attendance.

Essential Duties (Include, but are not limited to the following):

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Partner with The Manager of Suites, Loge Boxes & Clubs to ensure successful food and beverage operations at Dickies Arena
• Assist with the establishment and enforcement of Dickies Arena policies
• Work closely with other team members and other departments to ensure department specific procedures, tasks and goals are met, consistent and effective communication occurs, efficient operational performance and a positive reputation of venue within the market/ industry is maintained
• Assist in the hiring, training, staffing and scheduling of all Clubs/Restaurant team members
• Assist in the menu development for all Clubs/Restaurants
• Engage with venue guests, as well as, team members to ensure exceptional hospitality is always received
• Drive the development of promotions and programs to enhance the guest and team member experience with the clubs/restaurant locations
• Build and maintain the clubs/restaurant POS related and reservation systems to support the developing needs of the arena operations
• Engage with restaurant guests at their tables, and venue guests to ensure exceptional hospitality is always received for each event
• Assist with resolution of all departmental guest service issues
• Follow and enforce policies associated with the safe service of all alcoholic beverages
• Responsible for enforcing, executing and maintaining all safety, security and sanitation standards throughout the venue
• Responsible for ensuring food quality in presentation and production throughout all Clubs/Restaurants
• Assist and support the mentorship and development of all Clubs/Restaurant supervisors and team members daily
• Thoroughly and accurately use all selected systems as appropriate for position (Purchasing, Point-of-sale, Work Force Management and more)
• Assist with ensuring achievement of all financial goals within the Clubs/Restaurant department
• Conduct and oversee the ordering and inventory management aspects of the Clubs/Restaurant department
• Other responsibilities and tasks as deemed appropriate by the Food and Beverage and Dickies Arena Leadership Team

Qualifications

• 3+ years of experience in food & beverage operations with 2+ years in a supervisory/management capacity.
• Experience in a sports and/ or entertainment venue with Restaurant experience strongly preferred.
• Experience in multi-restaurant service types; fast casual, fine-dining, etc. strongly preferred
• Previous experience leading large teams; inclusive of supervisors and part-time team members (60+ strongly preferred)
• Experience leading teams
• Attention to detail
• Keyboarding skills and computer proficiency with software knowledge including MS Office Experience, implementing and operating Point of Sale, On-line reservations and purchasing related technology
• Experience with computerized work force management software strongly preferred
• Excellent written and verbal communication skills
• Solid organizational skills with the ability to handle multiple projects at one time
• Must be able to work extended shifts of 10 hours or more as business dictates
• Must be flexible with schedule and able to work different shifts
• Ability to work nights, weekends and holidays
• Must be able to work in fluctuating temperatures
• English reading, writing, comprehension, math and computer skills required
• Ability to taste and evaluate food and beverage products
• Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
• Ability to use hands in using office equipment, including the computer system
• Ability to express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
• Ability to perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Ability to talk and hear to conduct phone and radio correspondence
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; determine the accuracy, neatness, and thoroughness of the work assigned; visual inspection involving small errors and/or operation of machines (including inspection); using measurement devices; and/or assembly parts at distances close to the eyes

Intellectual/Social, Physical Demands And Work Environment

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands

• While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires frequent use of interpersonal skills with internal and external clients. Employee will frequently communicate via radio and in-person with others and exchange accurate information. This position requires employee to frequently work both independently or as part of a team. Position also requires being able to recognize and resolve conflicts, by being able to openly communicate with clients.

Physical Demands

• While performing the essential functions of this job, the employee will frequently operate a POS system, computer and other office devices such as calculators, telephones, copy machines, faxes and printers. Employee will constantly move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events. Employee must constantly communicate via telephone, radio, email and in-person with others and exchange accurate information. Employee may occasionally be required due to business demands and event operations to lift and/or move up to 50 pounds. As business, maintenance, operations or emergency situations require, employee may sporadically assist in lift/move 100 lbs. or more.

Work Environment

• The duties of this position are performed primarily indoors but do require frequent movement in and out of controlled temperature units such as refrigerators and/or freezers. The noise level in the work environment is usually moderate, with the exception of event days, where the sound levels may be higher than moderate. Employee will be occasionally exposed to outdoor weather conditions, year-round. Employee will be exposed to and working in extreme temperatures when utilizing various pieces of equipment.

Trail Drive Management Corp.

Under general supervision from the Director of Event Services, Event Managers plan and coordinate multiple events managing every aspect of their assigned events from advance planning, during the event and including post event follow-up. Event Managers coordinate the work of facility event staff and serve as a liaison between facility users and facility staff, service providers, public safety agencies and event attendees.The Event Manager is responsible responsible for and ensures overall customer and lessee satisfaction and experience.

• Advance, plan, service, and supervise all events
• Plan, direct and evaluate the work of subordinates
• Provide leadership and guidance for event personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language, both orally and in writing
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
• Work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
• Complete all duties with a customer service focus through teamwork & dedication to OVG’s principles
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Assist with the completion of pre-show event financial estimates
• Assist with the completion of post-show event settlements
• Advise lessees on services available from independent contractors for events
• Recruit, train, and supervise event & security staff
• Create work schedules for event & security staff, delegate assignments, and review performance/results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and load out
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
• Make hospitality arrangements as needed
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures with all event staff for each event
• Create and distribute detailed data sheets prior to every event
• Prepare and approve bi-weekly payroll for all event staff and security staff
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
• Serve as Manager on Duty as scheduled
• Other duties and responsibilities as assigned

• One to three (1-3) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Possession of, or ability to obtain, a valid Virginia drivers’ license
• Possession of, or ability to obtain a current CPR certificate
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision, scheduling, and training employees
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Experience with Social Tables and Ungerboeck software is preferred but not required
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days

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