Chicago Casting Calls & Acting Auditions

Job Summary

Operations Manager Positions have the responsibility for You will be responsible for ensuring a high performing operation through workforce management of our front-line team members. Also responsible for supporting the teams’ efforts in creating a safe, reliable operation while delivering an elevated customer experience. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. The operations manager must consistently display a professional and positive image. Ops Managers/Customer Service managers drive performance excellence everyday and all day.

Responsibilities

• Coordinate ramp assignments for frontline team members to dynamically work flights at gates.
• Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies.
• Provides frontline team exceptional support through a variety of mechanisms in order for them to deliver superior customer service.
• Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors.
• Promotes an environment of mutual respect and trust between frontline team members Establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
• Provides the direction and appropriate support structure using effective resources to enable the team to deliver high performance.
• Assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels

Job Qualifications

• Strong understanding of Airline Customer Service Operation
• Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.
• 4-year college degree in a relevant field strongly preferred or equivalent experience
• Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
• Ability to read, fluently speak, and understand the English language.
• Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
• Must be free of disqualifying crimes and able to pass a pre-employment drug test.
• Must have reliable transportation and be able to work weekends, holidays, and days off.

GAT Airline Ground Support

We are a global leader in the flavor and fragrance industry, creating and manufacturing unique and innovative taste and smell solutions. Our products are developed for global, regional and local food and beverage manufacturers as well as household, personal care and fine fragrances companies.

We are looking for a Customer Service Manager to join our growing team!

• Lead, plan and supervise the activities of the Customer Service team to deliver high quality customer experience, oversees all administrative duties and ensures KPIS are met.
• Order fulfilment, prioritization of shipments to meet the required service level targets.
• Handle customers issues and follow problems through to resolution to avoid customer complaints, and escalation.
• Develop and implement strategies and processes to constantly improve service performance and efficiency targets.
• Supports development of Service Level Agreements in alignment with Sales and Operations and monitors performance to ensure service targets are delivered.

This is an immediate need! Qualified candidates will be contacted within 24 hours of resume submission.

Zing Recruiting

The Select Group is looking for a Product Manager to join their growing team! This individual will be working on SSPP customer facing applications. This team and product manager will oversee everything related to Mobile Telecom Services – If the below sounds like you, APPLY NOW!

Job Title: Product Manager

• Job Duration: long term contract w chance to FTE
• Location: Onsite Hybrid (3days in office / 2 days remote) – Denver CO
• Interview Process: 2 round IV process

Skills:

• * 5+ years of product owner/product manager experience
• * Understanding of how UI and APIs interact
• * Understanding metrics and KPIs and areas for improvement
• * Experience working on direct consumer-facing (B2C) websites and applications
• * Strong communication skills; ability to put together presentations

Plus Skills:

• E-commerce experience
• SAFe Agile
• Understanding of UX design
• Experience working on mobile applications

Day to day responsibilities: This Product Manager will support the client’s Self Service Products and Platforms division. This Product Manager will work with a variety of team members help to drive software development initiatives. Some of the day to day responsibilities include gathering requirements, writing user stories, looking at metrics and looking for improvement opportunities. Excellent documentation along with written and verbal communication skills are key for individual to bring to the table. A strong familiarity with Agile/Scrum best practices are important for success in this role.

The Select Group

Client Services Manager, Construction

Bellaire, TX

POSITION SUMMARY

Pricing and Sales Support:

• Review project/bid specifications for fit and pricing concerns; seek help from engineering as needed.
• Partner with Engineering to provide custom pricing as needed for sales team and distributors
• Work with Engineering and Finance to coordinate paperwork packages for RFP and contract requirements
• Review and confirm draft sales proposals
• Review and respond to engineering / technical inquiries from sales team and distributors; seek assistance from engineering as needed.

Lead Sorting and Management:

• Responsible for inbound customer sales requests & initial entry into CRM
• Review inbound leads for technical complexity & distribute to sales team as appropriate
• Receive, check and confirm distributor lead registrations
• Apply rules for involvement of sales team with distributor opportunities as appropriate

Project Support:

• Prepare proposals and information responses for major projects
• Provide technical support during submittal process
• Manage and respond to bulletins/RFIs for active projects

Back Office Technical Document Management:

• Periodic review and prompting for open Sales action items in Quickbase (online CRM/ sales support system)
• Manage, build, and maintain library of forms, documents, and technical literature
• Periodic audit of sales data and information entry into Quickbase
• ISO 9001 assistance, including compliance and recommendations for improvement.

Education/Qualifications (preferred):

• Five to ten years of work experience in or servicing the construction industry.
• Associates degree in Engineering or technical field or equivalent experience.
• Prefer BS in related field (Engineering, Construction Management, Industrial)
• Minimum five years of proven sales experience preferred. At least three years in outside sales in a construction or engineering environment
• Proficiency in data entry/organization via CRM platform (Salesforce experience preferred)

Success Characteristics:

• Strong prioritization, coordination, and needs satisfaction skills, Self-directed and self-motivated. Strong sense of urgency to help our customers win.
• Demonstrated ability to achieve sales results.
• Strong interpersonal skills and ability to develop rapport with key business decision-makers. Demonstrated ability to influence decision makers for a value-added product and system.
• Good administrative and time management skills.

The Edge Group

$51.10 – $73.00 (est. hourly)

Are you a Product Management Professional with experience focusing on product strategy? Do you have a knack for developing partnerships to drive solutions across enterprise-level efforts? Are you seasoned in developing executive-level reports and presentations? If the answer to those questions is yes, then we have the opportunity for you!

Job Summary:

Our client is seeking a Product Manager local to Denver, CO, or St. Louis, MO to join their team! This is an onsite opportunity focused on optimizing workflow processes. The ideal candidate will have strong experience creating executive level reports for the sales organization and be experienced in utilizing Smartsheets and Jira. The team prides itself on their collaborative environment, and seeks individuals who are passionate about driving digital solutions. If this sounds like you, we would love to connect!

Duties:

• Provide active and consistent support for all efforts to simplify and enhance the customer experience
• Partner with stakeholders and clients to articulate client-centric solutions to business problems
• Work across operational teams to promote, track, and ensure the ongoing use of digital capabilities
• Drive digital product strategies in line with a long-term vision to build best-in-class digital products and capabilities
• Craft a vision for a digital product or capability and convert that into a concrete strategy that can be shared easily across the organization
• Work with technical, engineering, and operational teams to define and maintain a backlog of detailed requirements that describe functional and experiential aspects of new and existing digital capabilities.
• Use market research and client journey information to discover opportunities to create greater value for customers and employees
• Guide communication plans that ensure adoption and engagement with digital capabilities by clients and internal teams
• Encourage company-wide success by actively and consistently supporting all efforts to simplify and improve the client experience
• Appraise new product ideas and marketing programs to ensure successful product launches
• Engage with multiple clients about the digital experience to ensure expectations are being exceeded

Desired Skills/Experience:

• 5+ years experience working within Product technology
• Experienced in driving solutions to meet the needs of the organization
• Expertise developing new process documentation
• Process-oriented
• Expert-level experience in presenting PowerPoint visuals
• Experience working in Smartsheets
• Jira experience required
• Experience development flow diagrams in Figma or Visio
• Chalk experience highly preferred
• Telcom experience preferred
• Salesforce or Pega experience preferred
• Experience working with Agile development teams preferred

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered

KMID: 126141

KellyMitchell Group

$51.10 – $73.00 (est. hourly)

Are you a Product Management Professional with experience focusing on product strategy? Do you have a knack for developing partnerships to drive solutions across enterprise-level efforts? Are you seasoned in developing executive-level reports and presentations? If the answer to those questions is yes, then we have the opportunity for you!

Job Summary:

Our client is seeking a Product Manager local to Denver, CO, or St. Louis, MO to join their team! This is an onsite opportunity focused on optimizing workflow processes. The ideal candidate will have strong experience creating executive level reports for the sales organization and be experienced in utilizing Smartsheets and Jira. The team prides itself on their collaborative environment, and seeks individuals who are passionate about driving digital solutions. If this sounds like you, we would love to connect!

Duties:

• Provide active and consistent support for all efforts to simplify and enhance the customer experience
• Partner with stakeholders and clients to articulate client-centric solutions to business problems
• Work across operational teams to promote, track, and ensure the ongoing use of digital capabilities
• Drive digital product strategies in line with a long-term vision to build best-in-class digital products and capabilities
• Craft a vision for a digital product or capability and convert that into a concrete strategy that can be shared easily across the organization
• Work with technical, engineering, and operational teams to define and maintain a backlog of detailed requirements that describe functional and experiential aspects of new and existing digital capabilities.
• Use market research and client journey information to discover opportunities to create greater value for customers and employees
• Guide communication plans that ensure adoption and engagement with digital capabilities by clients and internal teams
• Encourage company-wide success by actively and consistently supporting all efforts to simplify and improve the client experience
• Appraise new product ideas and marketing programs to ensure successful product launches
• Engage with multiple clients about the digital experience to ensure expectations are being exceeded

Desired Skills/Experience:

• 5+ years experience working within Product technology
• Experienced in driving solutions to meet the needs of the organization
• Expertise developing new process documentation
• Process-oriented
• Expert-level experience in presenting PowerPoint visuals
• Experience working in Smartsheets
• Jira experience required
• Experience development flow diagrams in Figma or Visio
• Chalk experience highly preferred
• Telcom experience preferred
• Salesforce or Pega experience preferred
• Experience working with Agile development teams preferred

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered

KMID: 126141

KellyMitchell Group

Project Management and Customer Service Manager

75% Remote

Responsibilities

• Leading all aspects of performance management for Project Management and Customer Service team members
• Professionally partnering with internal teams including Sales, Product Managers, Project Engineering, Planning, Shipping, and Installations to resolve complex customers issues and improve workflow for all team members
• Leading cross departmental meetings and initiatives
• Leading strategic planning and staffing needs; adapting to respond to ongoing business needs
• Supporting Project Managers in planning, scheduling, risk assessment, and budget throughout the life of projects
• Supporting Customer Service in achieving established levels of customer satisfaction
• Leading quality of project management and customer service by evaluating, and re-designing processes (ISO); establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Performing administrative duties such as performance reviews, salary administration, performance measurement, accident reports, employee requisitions and hiring, employee training, budgeting and other similar duties, to meet current and long-term needs in the unit and enhance employee and business growth
• Traveling to jobsites and other facilities up to 10% of time

At a Minimum You’ll Need

• Bachelor’s degree
• Five (5) years proven management/leadership experience of a customer facing team
• Demonstrated process improvement through Continuous Improvement / Lean methodology
• Proven team leadership through setting of expectations and accountability
• Demonstrated partnership across an organization to resolve tactical issues
• Demonstrated strategic planning in areas of team development and management
• Proficiency with Microsoft Office Suite
• Familiarity with CRM systems

Addison Group

T.J. Koellhoffer & Associates

1527 Chestnut Ridge Rd.

Upper Black Eddy, PA 18972

Office: 610-982-5959 Cell: 908-432-6740

E-Mail: [email protected]

Position Announcement: Division Director, R&D and Product Development

The Client: Our client is among the world’s leading research and product development companies working in the fields of advanced autonomous aircraft, manned and unmanned vehicles, robotics, and analytic systems. Established in 2012, the company has grown to over 200 employees. Their customers include the Air Force Research Laboratory (AFRL), DARPA, NavAir, NASA and various other DoD and

commercial entities. The company’s three divisions are focused on creating new advanced technologies and applications in the fields of aircraft and robotics, while also driving successful test, demonstration, and end-user integration. They design, fabricate, and fly unmanned aircraft for government and commercial clients; create software-based solutions in the domains of real-time data analytics, autonomy, and sensor exploitation, and produce and service several product lines of Unmanned Aerial Systems (UAS) that provide DoD customers with mission-critical, long-endurance aircraft.

The requirement to support the continued growth of the company’s Vehicle Design Studio requires the

addition of a Division Director to help facilitate and manage several new contracts that have recently been awarded. The position reports to the Vice President of Operations and will be the primary driver of several large programs through a team of Program Managers.

The Position: The Division Director will serve as the principal point of contact with US Goivernment

customers to interpret contractual requirements and report on the company’s execution of those

contracts. He/she will have primary responsibility for the cost, technology content and schedule of all

contracts and will lead all business operations for the division, including coordinating task orders with

other internal departments, sub-contractors, and partners. Specific roles will include:

• Maintain quality control and timeliness of all deliverables.

• Provide strategic direction and daily management of the Design Studio’s projects, programs, and

contractors as well as oversight of all technical, administrative, and financial performance.

• Provide recommendations for and evaluations of proposed staff.

• Direct business development efforts including white paper formulation, technical proposal

writing, teaming arrangements and staffing.

• Manage contract reporting and document production.

• Design and implement a variety of short and long-term quantitative and qualitative evaluation

systems covering activities and task orders, that will also address programs, projects, processes,

and initiatives.

• Support the development of performance management materials such as program/project

management plans and evaluation frameworks.

• Supervise 8 direct reports, 6 PMs and a total department staff of 60 people.

Key Responsibilities also include:

Organizational Development: The Division Director is responsible for growing the Vehicle Design

Studio centered around the successful delivery of both newly acquired and existing prime contracts for

the design and development of innovative autonomous aircraft. The division performs several key

functions, such as material and program management, which support the execution and completion of

highly technical, complex work at a demanding pace. The Division Director will supplement the team as

required to ensure that all work is executed in accordance with contractual obligations.

Standardized Processes: The Division Director will continue the development and implementation of

standardized processes and tracking metrics throughout the division to ensure all work is done efficiently,

effectively, and that it meets customer quality expectations.

This will include:

• Monitoring metrics on a regular basis and taking corrective action when needed to ensure that

quality, delivery, and service expectations are met or exceeded.

• Reviewing and documenting project management processes to track engineering projects

accurately and efficiently on IDIQ, time-and-materials, and fixed-price contracts.

• Ensuring all workplaces are equipped with the tools necessary to meet customer requirements.

• Leading the program management cadence of daily internal meetings, external customer

reporting and meetings, monitoring suppliers, etc.

The Candidate:

The ideal candidate will be a strong technical and business leader with direct experience leading

technology and product development contracts for US DoD customers in an advanced, rapid development program environment. He/she must possess a strong record of success leading the growth

of technology-based business operations, and in-depth experience with DoD acquisition and contracting

processes. Direct experience managing a team of R&D Engineers, Program Managers and Technicians on IDIQ contracts is required. Unmanned Systems Development is preferred, but not required.

At least 15 years of engineering management experience within an aerospace/defense organization plus 5 years in an engineering leadership position is required. The candidate must possess outstanding written and oral communication skills, an ongoing record of success acquiring government sponsorship for applied research projects, a strong desire to engage in business development and consultative selling, and the ability to promote joint research efforts with appropriate partners. He/she must exhibit the type of drive, determination, energy level and “can do” attitude required to successfully carry out the duties and responsibilities of this position in a highly charged, profit oriented, deadline-driven environment.

A Secret Security Clearance is required.

Compensation and Opportunity:

This position offers the opportunity to drive development of revolutionary, mission-critical products for a

plethora of DoD customers while directing a truly exceptional group of engineers, scientists and

technicians in the delivery and support of innovative, intelligent, autonomous aircraft systems.

A highly competitive compensation and equity package designed to attract the highest caliber talent will be available for this position.

T.J. Koellhoffer & Associates

Job Title – Sr. Brand Manager

Pay rate – $60.00 – $66/hr

Job Location – 6220 America Center Drive, Suite 100, San Jose, CA 95002

Duration : 6 onths Contract

Job Description –

The newly formed brand team at BILL is on a mission to take the brand to the next level of growth. If you’re a strategic thinker and an active doer that can push programs to sprout and excel within change, then this might be your gig.

We are seeking a Contractor to help the team expand its impact over the course of the next 3-6 months. Some of the many things you will do in this role – naming and brand architecture, brand education, brand guidelines, driving consistency of application of our brand, etc. This is a new team and the opportunities to have impact are boundless. You will report to the Senior Director of Brand Marketing.

If you have a passion for building iconic brands and are a strategic thinker and problem solver who is adept at working cross functionally to deliver strong team results, we’d love to hear from you!

Responsibilities

• Brand Architecture and Naming:
• Lead the development of product/feature/initiative names, working closely with product, engineering, marketing, customer experience and legal
• Work closely with the Sr. Director of Brand to facilitate the execution of brand sunsets and brand acquisitions across the organization.
• Brand Consistency:
• Educate employees across the organization on our BILL brand by developing training materials for new and existing employees.
• Work with teams across the organization to ensure our brand is being applied consistently across our owned and non-owned experiences; identify areas where we have gaps/inconsistencies and quickly drive to solutions to address those gaps
• Rewrite our brand guidelines in partnership with the creative team to help drive consistency of application and understanding of our brand.
• Collaborate closely with partners throughout the organization on ad hoc initiatives that affect perceptions of our brand (including Product Marketing, Marketing Insights, Product Management, and Legal)

Minimum Requirements

• 10+ years of experience in brand management and strategy
• Bachelor’s degree or equivalent professional experience

Preferred Qualifications

• Experience leading naming initiatives either within an agency or in-house
• Experience working in-house on brand sunsets and brand acquisitions
• Experience working at an emerging brand that is expanding its product portfolio
• Experience working at a brand strategy agency and ideally in-house within a brand team
• Experience accurately prioritizing and ensuring key initiatives move forward, managing programs at the same time, and working with many different internal and external teams through execution
• Experience working in highly-cross functional organizations, collaborating with creative, research, measurement and marketing counterparts, where influence as well as direct responsibility matter in equal measure
• Skilled at taking charge of a problem/situation and creating order
• Can think strategically, but also handle details with accuracy
• Flexible, resourceful and adaptable to change
• Demonstrated ability to simultaneously manage multiple projects in parallel and manage a wide array of internal and external stakeholders

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

SUNA Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.

REQUESTING AN ACCOMODATION

Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.

PAY TRANSPARENCY POLICY STATEMENT

Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.

Suna Solutions

Mendon Truck Leasing and Rental (MTLR Corp.), a branch of PETIT FORESTIER GROUP, a full-service leasing and rental company and a leader in the refrigerated fleet market, is searching for an experienced full-time Customer Success Manager to improve customer satisfaction, loyalty, and retention continually. This role will help solidify our reputation as a company that offers dedicated support to our clients.

This position is on-site at our HQ location in Greenpoint, Brooklyn.

Responsibilities:

• Serve as our customers’ primary point of contact, nurturing relationships to keep customers happy and exceed their expectations.
• Create engaged customers and facilitate organic growth by providing dedicated customer service experience.
• Ensure new and current customers have needs met and are taken care of by staying updated on the customer’s active fleet, including truck locations, statuses, and upcoming service needs.
• Monitor progress for new truck orders and production timelines and status.
• Collaborate with the Sales Representatives to ensure smooth after-sales procedures.
• Set a clear mission and deploy strategies focused on meeting goals for customers and Mendon.
• Take ownership of customers’ queries, recommend solutions, guide them through features and functionalities, and follow problems through to resolution.
• Respond to customer queries promptly and accurately via phone, email, or chat.
• Update our internal databases with accurate records about mileage information, customer service actions, helpful discussions with customers, and technical issues.
• Share customer feedback with appropriate departments.
• Inform customers about new features and functionalities.
• Analyze statistics and compile accurate reports.
• Assist in training junior Customer Support Representatives as needed, providing mentorship and nurturing an environment where they can excel through encouragement and empowerment.

The successful candidate will have:

• Excellent client-facing and communication skills
• Demonstrated experience as a Customer Service Manager
• Ability to lead and think strategically with advanced troubleshooting skills
• Experience in providing customer service support
• Substantial knowledge of management methods and techniques
• Working knowledge of customer service software and tools
• BS degree in Business Administration or related field

Additional information

Job Type: Full-time

Schedule: Monday to Friday

Salary: $60,000.00 – $70,000.00 per year + year-end bonus

Work Location: 362 Kingsland Ave, Brooklyn, NY 11222

Benefits:

– 401(k)

– Dental Insurance

– Vision Insurance

– Health Insurance

– Life Insurance

– Sick Time Off

– Vacations

– Holidays

Mendon Truck Leasing and Rental