Chicago Casting Calls & Acting Auditions

GENERAL DESCRIPTION: The Manager – Auto Glass Call Center oversees the call center team of CSRs and ensures the associated KPIs are delivered to include outstanding customer service metrics. This role is a key member of the Glass Services team and partners with the Finance team to ensure all Omega EDI insurance paperwork is audited and approved before invoicing. This role will also oversee and review the creation of daily invoices and routing for the glass team.

As part of the team, this role will assist during high call volume times by taking sales calls, as well as help resolve and support customer concerns and needs.

ESSENTIAL FUNCTIONS:

• Oversees the CSR team to ensure all CSR/Dispatcher KPIs are being met.
• Audit and correct all daily insurance work orders in Omega DEI for any failures and missing ADAS paperwork before invoicing is complete. This includes a daily reconciliation and review of Omega for any unclosed work orders. Ensures all work orders are properly accounted for and converted to invoices for billing. Invoices work orders and enter parts into the system.
• Works with the Glass Services Operations Manager to support Mobile Technician payment.
• Reviews all dispatching activities with the Glass Services Operations team to ensure efficient and effective routing for glass technicians. Manages work order assignments and routing of mobile jobs. Support the check-in/check-out procedures for the technicians both at the store and working remotely.
• Enters data into Tire Discounters’ Point-Of-Sale system in real time, editing for accuracy during the call. Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner.
• At a minimum, review four (4) calls per week for each CSR and offer Speed Coaching to increase efficiency and accuracy.
• Prepares CSR teams work schedules to ensure sufficient coverage. Assists the CSR team by taking calls to help the customers directly and handle incoming sales calls. In partnership with the CSR team, works with the customer and insurance to set up claims and schedules services.
• Works directly with the technician and customer to ensure work is completed at the correct time each day.
• Provides world class customer service by responding quickly to client complaints/warranty issues. Provides solutions to resolve customer complaints and concerns over the course of the call (applying feature & benefits techniques to influence as appropriate and overcome objections) — always presenting the most accurate product and service information.
• Manages the insurance network systems and adds new territories.
• Orders and routes the glass vendor to deliver to the correct location(s). Set up glass return and inventory control on any glass not used for scheduled jobs.
• Develops and executive monthly call center goals and action plans.
• Lead and develop direct report team in an authentic and inspiring way. Hire, onboard and train call center team. Coach team through challenging customer services issues. Set clear direction and effectively coach for performance including coaching through challenging customer service issues. Evaluate staff effectiveness and performance – weekly, monthly, and annually.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Uses professional communication and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
• Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer’s specific needs.
• Maintains professional composure when actively asking customers for the sale or negotiating the price.
• Strong business maturity, professionalism, interpersonal, management leadership, analytical, and communication skills. Ability to partner with cross-functional teams to accomplish goals.
• Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
• Strong organization and time management skills,
• Skilled and experienced in communications processes and tools. Articulate, with strong skills in written and oral communication. Effective listening skills a must.
• Skilled in managing and identifying conflict or resistance when it may be a hurdle to success.
• Ability to work under pressure for sales goals and deadlines.
• Strong and effective relationship building skills; able to remain neutral when appropriate but also able to leverage strong relationships to achieve business results. Ability to persuade and educate customers on the benefits of Tire Discounters, while closing the sale and scheduling their appointment.
• Knowledgeable and skilled in operating general office equipment (computer and telephone systems) and performing basic mathematical calculations.

EDUCATION AND WORK EXPERIENCE:

• High School diploma or equivalent
• Min 5+ years’ experience in call center environment leading a team.
• Proven track record of analyzing data and achieving KPIs
• Ability to work on Saturdays.

Chip’s Auto Glass

DISTRICT SERVICE MANAGER – full-time – Foley, AL and Pensacola, FL area

Salary based on qualifications and experience

Weekend and Holidays required as needed

BENEFITS

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Reimbursement Program, Company Outings and Much More!

COMPANY BACKGROUND

Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

We are headquartered in St. Paul, MN and have operations in the United States, Canada, Australia, New Zealand, United Kingdom, Sweden, and Singapore.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC FUNCTION

The District Service Manager (DSM) will maintain Smarte Carte equipment (strollers, carts and massage chairs) and manage the daily work of direct reports, to include professional development. We are looking for the right person to join our team, so we are willing to train that candidate on the technical side of this position. This position will service the areas of Alabama, Mississippi and the Pan Handle of Florida.

KEY RESPONSIBILITIES

• Overall responsibility for the financial performance of assigned locations, with the expectation to deliver excellent results vs. annual and strategic plans.
• Leadership and coaching to direct reports.
• Inspect and perform maintenance on all equipment, including carts, cart management units, strollers, and massage chairs.
• Clean carts, strollers, massage chairs and CMUs to ensure clean and functional equipment is always available for customers.
• Perform cash and credit card collections accurately and efficiently. Deposit collections and complete end of month paperwork in a timely manner.
• Complete and submit all necessary reports in an accurate and timely manner.
• Maintain record completion of daily tasks, equipment meter readings, and service history of all equipment.
• Develop and maintain strong relationships with key stakeholders (customers, clients, and peers).
• Establish, organize, and replenish personal inventory of replacement parts, tools, and cleaning equipment.
• Manage locations in accordance with applicable state and federal laws, as well as Smarte Carte and facility policies, procedures, and standards.
• Assist with the installation of new locations or the upgrade of existing locations.
• Other duties as assigned.

EXPERIENCE/QUALIFICATIONS

• Minimum 2 years in a customer service role required
• Minimum 2 years of field based product support experience (route) preferred
• Minimum 2 years of supervisory experience
• Basic understanding of electro/mechanical assembly, troubleshooting and repair

PERSONAL CHARACTERISTICS

• Demonstrate strong business acumen as defined by a proven track record of success in an operational environment
• Ability to forge solid relationships with external constituents e.g. customers, facility management, etc. and manage across a wide range of capabilities and personalities.
• Excellent verbal and written communication skills.
• Organized and able to manage multiple priorities effectively.
• Must possess a high-level of mechanical, electrical, and diagnostic aptitude, including root-cause analysis

LEADERSHIP CHARACTERISTICS

• Results Oriented: A driver who possess the ability to take actions and implement effective solutions in a timely manner.
• Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail-oriented.
• Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
• Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels both internally and externally.
• Ethics: Highest level of professional integrity and honesty as well as personal credibility.

EDUCATION

• Two year degree in business or related field, or relevant experience in lieu of preferred

LICENSES & CERTIFICATIONS

• Valid Driver’s License required
• Ability to get airport badge required

PHYSICAL REQUIREMENTS:

• Walk and stand for duration of shift (8 hours)
• Lift 40 lbs. to waist height
• Push/pull 75-100 lbs.; move up to 15 carts simultaneously

Travel Required

Yes. Service the areas of Alabama, Mississippi and the Pan Handle of Florida.

Smarte Carte

Top-Tier Wealth Management Firm seeks Senior Relationship Managers in multiple locations to serve as primary point of contact for HNW/UHNW clients in providing full suite of investment and wealth management services with a focus on business development.

• Work in a collaborative team environment to manage client portfolios and implement sophisticated investment and asset allocation strategies
• Build and utilize a personal referral network to discover and onboard prospects. Firm has established resources in place (ex. Suites at local sports teams) to assist candidate with developing a network of referral sources
• Partner with Trust and Wealth Strategists to develop and deepen client relationships by identifying wealth planning needs and effectively communicating firm’s services
• The firm has a team of Business Development Officers to help facilitate new business opportunities
• Maintain extensive contact with clients and their advisors regarding tax, trust, estate, and investment matters
• Requires 8+ years’ strong relationship management background with deep technical exposure to either investment management and/or financial planning; JD, CTFA, CFP, CPA, CFA or MBA preferred

Positions are available in West Palm Beach, FL; Tampa, FL; Detroit, MI; Chicago, IL; Houston, TX; Dallas, TX; and Austin, TX

ECG Resources, Inc.

Global Wealth Management Firm seeks Senior Relationship Manager to serve as primary point of contact for UHNW clients in delivering holistic wealth advisory services.

• Own the client relationship, maintaining extensive contact with clients to build customized investment and wealth planning strategies
• Partner with Sr. Advisors to develop and implement wealth planning strategies for clients
• Build and utilize a personal referral network to support Business Development Officers and help facilitate new business opportunities
• No sales goals
• Requires 9+ years’ wealth management experience, including 3+ years’ experience leading day-to-day UHNW client interactions
• Strong background in investment or planning advisory a must
• CFA, CFP, CTFA, or CPA preferred

Diversity candidates are encouraged to apply.

ECG Resources, Inc.

Primary Responsibilities

• Process sales orders for trucks and rail cars for assigned region
• Prepare sales contracts for the above as needed
• Track sales through the order book for some terminals
• Process purchase orders
• Maintain sale and purchase contract information in Navision and/or order book for assigned region
• Maintain inventory in the order book where applicable
• Log truck freight expenses as reported by a salesperson
• Review and process vendor invoices for products shipped by truck or rail for assigned region
• Review and process truck freight invoices for some contracts
• Approve vendor invoices for NBU and some SBU terminals handling and storage
• Account reconciliations as needed/requested
• Additional tasks as requested

Qualifications

• 2+ years of Customer Service Experience
• High school degree or equivalent
• Excellent attention to detail. Well organized and works with a high degree of accuracy.
• Proficient in Outlook and Excel
• ERP experience preferred
• Team player
• Self-motivated
• Excellent verbal and communication skills
• Critical thinking

Helm Fertilizer Corporation

Leads and coordinates the daily requirements specific to assigned projects from pre-sales activity through execution, shipment and final project closeout. Exercises independent judgment and discretion to maintain project scope and perform within schedule and budget parameters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Documents and clarifies project scope, requirements and estimates.
• Works with stakeholders to develop and maintain the project timeline.
• Develops responsibility matrix with all stakeholders and cross functional team members.
• Conducts periodic meetings with stakeholders presenting status and recording open issues.
• Publishes status and open issues after each periodic meeting.
• Works with customer and sales to manage change requests to maintain planned margin.
• Reviews project proposals to develop goals, time frame, budgets, and procedures for accomplishing projects.
• Analyzes project profitability, develops and manages project budget, and monitors receivables.
• Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.
• Identifies necessary resources and leads assigned team members through project completion.
• Creates, executes, and adjusts project work plans as needed.
• Develops and strengthens customer relationship.
• Manages day-to-day operational aspects and client interaction.
• Orders materials related to projects.
• Effectively applies KUKA methodology and enforces project standards.
• Creates and maintains job records for each project, including Estimates, Jobs, Sales Orders, and Shippers in ERP/CRM systems.
• Prepares for engagement reviews and quality assurance procedures.
• Minimizes company exposure and risk on project.
• Manages change and problem resolution, identifies opportunities for improvement.
• Anticipates gaps relative to project scope and timeline. Takes appropriate countermeasures to ensure project scope is achieved.
• Ensures proper documentation completion (including lessons learned) and storage.
• Facilitates team and client meetings effectively and mitigates team conflict.
• Delivers informative, well-organized presentations.
• Provides periodic status reports to management.
• Builds a knowledge base of each client’s business, organization and objectives.
• Assists on the pre-sales (definition of scope, clarification of requirements, estimation, quoting, work breakdown and scheduling) effort if required.
• Serves as a role model and mentor for those with less experience.
• Leads internal team/task forces as requested.
• Travels as needed (domestic and international) depending on the nature of the projects assigned.
• Oversees and/or coordinates activities of on-site field service personnel.
• Inspires coworkers to attain goals and pursue excellence.
• Captures lessons learned for application within KUKAs day to day and project operations
• Applies continuous improvement to KUKA project management processes and identifies areas for process improvement
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Oversees the daily activities of on-site field service personnel and provides input regarding employee training opportunities; planning, assigning, and directing work, addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s degree (B. A.) from four-year college or university and five years of related technical/engineering experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation. Requires knowledge of the fundamentals of customer service for phone and face-to-face contact with customers and strong PC skills/knowledge (MS Office environment, Internet, email, etc.). Ability to develop and use spreadsheets and graphs to track project progress.

Experience with KUKA Robots is a plus. Agile project management methodology experience is desired.

KUKA

Kennedy Jenks provides engineering and scientific solutions for innovative water and environmental projects since 1919. We deliver exceptional service and highly qualified professional staff to solve the unique challenges of public agencies and private industry clients across the United States.

We are looking for a Client Service Director with strong client relationships, established resume and reputation, team building and leadership capabilities, and business leadership skills to grow our thriving Private Sector environmental management, water and wastewater practice throughout the United States. This senior role is an essential part of our Private Sector growth as we continue to provide quality solutions to our trusted clients. You will be part of a dynamic and successful engineering, scientific, and consulting practice that is involved in exciting and meaningful project work throughout our national footprint. This position can be based in any Kennedy Jenks location.

Client Director Opportunities:

• Engage the marketplace to identify new clients and projects and collaborate with and enhance our established Private Sector team to pursue and win those opportunities.
• Leverage existing relationships and KJ’s local and national project resumes to expand Private Sector service offerings.
• Utilize relationships, personal resume, and strategic planning skills to pursue and win work.
• Build, lead, and motivate teams to provide unsurpassed client service on projects that we deliver.
• Be responsible for leading key and strategic projects from the planning phase through construction.

Responsibilities include:

• Lead client service and professional engagement to develop and enhance personal and corporate brand awareness and identify new opportunities and partnerships to further expand growth.
• Key contributor to strategic planning – utilizing marketing knowledge and established client and teaming relationships.
• Collaboration with internal leaders for strategic hiring and staff development.
• Lead strategic project positioning including development of key teaming partners, oversight of proposal development, and interview preparation.
• Project development oversight, including scope, schedule, fee preparation, negotiation, project staffing, and coordination of activities related to planning, design, and construction.
• Travel to client and project sites for client visits/meetings and travel to other Kennedy Jenks offices will be necessary.
• Contribute to project delivery goals through managing projects, being a project engineer, or project team member.

Credentials and Competencies:

• Thorough understanding of the Private Sector market; established industry relationships, and technical knowledge of the water, wastewater, pipeline, stormwater, environmental, sustainability and industrial consulting business.
• An entrepreneurial spirit, proven experience with business development, relationship building, negotiation, and client service management delivered with the highest degree of integrity.
• Enthusiasm for team building, staff development, and collaborative inclusive leadership.
• Strong writing, editing, research, and verbal communication skills.
• Minimum fifteen (15) years of relevant experience including 5 years in client service and business development.
• BS or MS in Civil, Chemical, Environmental, or similar engineering field.
• Professional Engineer license or ability to immediately obtain license. Design-Build experience and DBIA certification is a plus.
• Valid driver’s license and acceptable driving record.

As an employee-owned firm, Kennedy Jenks offers a unique company culture with a corporate commitment to maintaining a positive work/life experience. Kennedy Jenks provides a competitive compensation and benefits package.

Kennedy Jenks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.

Kennedy Jenks

Kennedy Jenks provides engineering and scientific solutions for innovative water and environmental projects since 1919. We deliver exceptional service and highly qualified professional staff to solve the unique challenges of public agencies and private industry clients across the United States.

We are looking for a Client Service Director with strong client relationships, established resume and reputation, team building and leadership capabilities, and business leadership skills to grow our thriving Private Sector environmental management, water and wastewater practice throughout the United States. This senior role is an essential part of our Private Sector growth as we continue to provide quality solutions to our trusted clients. You will be part of a dynamic and successful engineering, scientific, and consulting practice that is involved in exciting and meaningful project work throughout our national footprint. This position can be based in any Kennedy Jenks location.

Client Director Opportunities:

• Engage the marketplace to identify new clients and projects and collaborate with and enhance our established Private Sector team to pursue and win those opportunities.
• Leverage existing relationships and KJ’s local and national project resumes to expand Private Sector service offerings.
• Utilize relationships, personal resume, and strategic planning skills to pursue and win work.
• Build, lead, and motivate teams to provide unsurpassed client service on projects that we deliver.
• Be responsible for leading key and strategic projects from the planning phase through construction.

Responsibilities include:

• Lead client service and professional engagement to develop and enhance personal and corporate brand awareness and identify new opportunities and partnerships to further expand growth.
• Key contributor to strategic planning – utilizing marketing knowledge and established client and teaming relationships.
• Collaboration with internal leaders for strategic hiring and staff development.
• Lead strategic project positioning including development of key teaming partners, oversight of proposal development, and interview preparation.
• Project development oversight, including scope, schedule, fee preparation, negotiation, project staffing, and coordination of activities related to planning, design, and construction.
• Travel to client and project sites for client visits/meetings and travel to other Kennedy Jenks offices will be necessary.
• Contribute to project delivery goals through managing projects, being a project engineer, or project team member.

Credentials and Competencies:

• Thorough understanding of the Private Sector market; established industry relationships, and technical knowledge of the water, wastewater, pipeline, stormwater, environmental, sustainability and industrial consulting business.
• An entrepreneurial spirit, proven experience with business development, relationship building, negotiation, and client service management delivered with the highest degree of integrity.
• Enthusiasm for team building, staff development, and collaborative inclusive leadership.
• Strong writing, editing, research, and verbal communication skills.
• Minimum fifteen (15) years of relevant experience including 5 years in client service and business development.
• BS or MS in Civil, Chemical, Environmental, or similar engineering field.
• Professional Engineer license or ability to immediately obtain license. Design-Build experience and DBIA certification is a plus.
• Valid driver’s license and acceptable driving record.

As an employee-owned firm, Kennedy Jenks offers a unique company culture with a corporate commitment to maintaining a positive work/life experience. Kennedy Jenks provides a competitive compensation and benefits package.

Kennedy Jenks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.

Kennedy Jenks

This Represents is looking to add a Senior Photography Agent to join our growing team. Applicants should be outgoing self-starters with a passion for photography, illustration, and a strong understanding of commerical production.

Job duties will include:

• Building and maintaining strong relationships with current and prospective clients and artists.
• Growing our client base and generating new business.
• Estimating projects and overseeing production budgets.
• Ongoing curation of the artist’s portfolios – both online and printed.
• Organizing and hosting portfolio shows and meetings.

Requirements:

• Bachelor’s Degree, preferably in marketing, advertising, or photography
• Minimum of 3+ years of artist representative or applicable production experience
• Proven ability to effectively manage multiple projects and prioritize work
• Goal-oriented, motivated, and self-starter
• Must be personable, energetic, and creative; able to bring fresh ideas and perspective
• Exceptional relationship management skills
• High level of initiative and follow-through

Base salary + commission is proportionate to experience.

This is a position with a great opportunity for growth.

Please send your resume with a short note to introduce yourself to [email protected]

Serious inquiries with the applicable experience only.

This Represents

The Sales Manager (SM) is responsible for the overall sales management, support and guidance of the Sales Engineers and Global Key Account Managers. The Sales Manager will plan, direct, and monitor the activities of the Sales Team within a specified geography, products mix, and market segment to achieve established sales targets.

The Sales Manager will also be responsible for the SE and GKAM role of promoting and selling Trelleborg products and services within an assigned geographic area, market industry, product range or list of customer accounts in order to achieve sales and profit targets. The SE and GKAM are responsible for generating profitable territory sales growth by leveraging Trelleborg capabilities and resources in order to meet and exceed customer needs and expectations. The SE and GKAM are responsible for building relationships across all levels within existing customers and prospective target accounts to generate new business opportunities.

Tasks and Responsibilities:

The primary function of the Sales Manager (SM) position is one of sales management, support, and guidance of the Sales Engineer & GKAM Team. The Sales Manager will also be responsible to promote and sell Trelleborg products and services within an assigned geographic area, market industry, product range or list of customer accounts in order to achieve sales and profit targets.

• Work with the GM to Attract, Hire, Develop, Coach, Retain and Lead a professional and well organized team of Sales Engineers & GKAMs.
• Direct, Coordinate, and Motivate a team of Sales Engineers and GKAMs to attain sales and profit growth objectives. Establish and foster a positive, goal driven working environment.
• Coordination of all sales activities within the region in order to gain market share and increase overall profits as defined by each territory strategic plan and MC business plan.
• Assist in developing the Marketing Company Business Plan for the MC region, inclusive of GIT growth plans coordinated with the growth initiative leaders and Continuous Improvement targets.
• Work closely with the GM and Marketing Department, developing and executing Sales and Marketing Strategies. Conduct quarterly sales meetings. Formulate Sales & Profit forecasts and budgets.
• Assist GM in management reviews, business reviews and business plans.
• Provide the required business reporting documents to the GM in a timely manner. These reports include Month End Reports, Key Performance Indicators and Policy Deployment targets to improve.
• Work with GM and Marketing department to increase Trelleborg Brand Awareness and identify Marketing needs and opportunities for territory.
• Make joint sales visits with SE’s in order to pursue and qualify new sales leads, visit existing and new strategic customers with the focus being Total Customer Satisfaction and Generation of Projects for Sales Growth.
• Complete 20+ sales visits per month with mix of new & existing accounts.
• Assist in building customer relationships and strategic partnerships, assess customer needs and recommend appropriate products and services; respond to complex customer inquiries; negotiate prices and delivery times, and win sales orders to meet sales targets. Utilize Trelleborg resources where appropriate and needed.
• Identify, research, and contact new prospective target growth customers that will generate future sales and repeat business.
• Provide market feedback and intelligence for use by local MC, Marketing Department, Segment/Product/Lead Group personnel
• Promote standard products, and custom engineered products where needed. Be a total solution provider.
• Assist in establishing the market sell price and profit margin utilizing market research, tools and methods along with the support of the GM.
• Develop short and long-term strategic sales plans for key territories utilizing Sales Excellence Tools. Meet and review with GM monthly and quarterly.
• Develop and implement procedures to ensure that customer projects, quotations and orders are processed efficiently, correctly and in a timely manner.
• Develop cross training and work instructions for customer specific tasks.
• Represent the MC in cross-functional teams: Sales Projects, Sales Excellence, etc.
• Targets to achieve:
• Sales Growth: Achieve Sales Target. Strive for 10%+ year over year growth or budget number (whichever is greater)
• Profitability: Achieve Profit Target. Strive for 10%+ year over year growth or budget number (whichever is greater)
• Work with the GM to Attract, Hire, Develop, Coach, Retain and Lead a professional and well organized team of Sales Engineers & GKAMs.
• Direct, Coordinate, and Motivate a team of Sales Engineers and GKAMs to attain sales and profit growth objectives. Establish and foster a positive, goal driven working environment.
• Coordination of all sales activities within the region in order to gain market share and increase overall profits as defined by each territory strategic plan and MC business plan.
• Assist in developing the Marketing Company Business Plan for the MC region, inclusive of GIT growth plans coordinated with the growth initiative leaders and Continuous Improvement targets.
• Work closely with the GM and Marketing Department, developing and executing Sales and Marketing Strategies. Conduct quarterly sales meetings. Formulate Sales & Profit forecasts and budgets.
• Assist GM in management reviews, business reviews and business plans.
• Provide the required business reporting documents to the GM in a timely manner. These reports include Month End Reports, Key Performance Indicators and Policy Deployment targets to improve.
• Work with GM and Marketing department to increase Trelleborg Brand Awareness and identify Marketing needs and opportunities for territory.
• Make joint sales visits with SE’s in order to pursue and qualify new sales leads, visit existing and new strategic customers with the focus being Total Customer Satisfaction and Generation of Projects for Sales Growth.
• Complete 20+ sales visits per month with mix of new & existing accounts.
• Assist in building customer relationships and strategic partnerships, assess customer needs and recommend appropriate products and services; respond to complex customer inquiries; negotiate prices and delivery times, and win sales orders to meet sales targets. Utilize Trelleborg resources where appropriate and needed.
• Identify, research, and contact new prospective target growth customers that will generate future sales and repeat business.
• Provide market feedback and intelligence for use by local MC, Marketing Department, Segment/Product/Lead Group personnel
• Promote standard products, and custom engineered products where needed. Be a total solution provider.
• Assist in establishing the market sell price and profit margin utilizing market research, tools and methods along with the support of the GM.
• Develop short and long-term strategic sales plans for key territories utilizing Sales Excellence Tools. Meet and review with GM monthly and quarterly.
• Develop and implement procedures to ensure that customer projects, quotations and orders are processed efficiently, correctly and in a timely manner.
• Develop cross training and work instructions for customer specific tasks.
• Represent the MC in cross-functional teams: Sales Projects, Sales Excellence, etc.
• Targets to achieve:
• Sales Growth: Achieve Sales Target. Strive for 10%+ year over year growth or budget number (whichever is greater)
• Profitability: Achieve Profit Target. Strive for 10%+ year over year growth or budget number (whichever is greater)
• Project Focus: Generate and convert projects for key target customers. Manage project cycle and velocity.
• Provide proactive communication, analysis and problem solving
• Provide innovative solutions and continuous improvements
• Work with the right sense of urgency: Response times, flexibility and accuracy
• To maintain a professional attitude and appearance at all times when dealing with customers

Education and Experience:

• Minimum of 4 years work experience in sales, sales management, or related field required.
• Bachelors degree in Business, Engineering, or other relevant discipline required. MBA a plus.
• Strong knowledge of business sales and marketing practices required
• Proficiency and experience in the use of business operational software (CRM, Oracle JDE, SAP) required
• Proficiency and experience in the use of Microsoft Word, Excel and PowerPoint required
• Knowledge of rubber/plastic products is beneficial
• Familiarity with ISO quality requirements is beneficial
• Ability to read and understand technical prints a plus

Trelleborg Group