STORE MANAGER, COLLECTION
Michael Kors has joined with Jimmy Choo and Versace and is now the 3rd largest luxury group in the world known as Capri Holdings.
WHO YOU ARE:
Our leaders at Michael Kors are stylish, fashion-forward, driven, multi-tasking individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur – we encourage an innovative workplace to creatively drive your business by being a hands-on leader! As a Collection Store Manager, you will develop a dynamic team that is focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution.
WHAT YOU’LL DO:
- Create, lead, and execute the boutique client experience strategy and identify opportunities for improvements with a 360 view to ensure values and standards are upheld.
- Obtain client insights and provide feedback that translates into action plans for continuous improvement in the client experience, partnering closely with the Corporate Retail Excellence team.
- Lead various bespoke activities to best facilitate a seamless client experience; including but not limited to, defining objectives, planning and preparation, client coordination, entertainment, and product presentation.
- Recruit, hire, retain and provide ongoing mentorship to the boutique team to best support the improvement of proficiencies, attitudes, and behaviors that impact the client experience.
- Create boutique and implement policies that ensure all team members contribute to the VM bar of excellence.
- In partnership with the Marketing and CRM team, utilize training in CRM, clienteling behaviors, and performance conversations to increase sales revenue year over year.
- With the retail excellence team, oversee the client journey to further strengthen the clienteling results as shown in increased client sales penetration.
- Partner appropriately with the boutique team and Corporate to ensure that the boutique meets brand standards and expectations.
YOU’LL NEED TO HAVE:
- 2+ years of relevant luxury leadership experience as a proven leader
WE’D LOVE TO SEE:
- An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic
- Well connected with the ability to engage; a true brand ambassador
- Customer service obsessed; ability to sell with a passion for styling and love for fashion
- Strong in performance management and team development
- Technologically savvy individual with an entrepreneurial spirit
THE BENEFITS
- Cross-Brand Discount
- Clothing allotment
- Competitive paid time off
- Internal mobility across Capri Brands (Michael Kors, Jimmy Choo, Versace)
- Exclusive Employee Sales
- Paid Parental Leave
- 401k Match
At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V
Michael Kors
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