Front Office Manager

Hyatt Regency Green Bay is seeking a Front Office Manager. Did you know we are located in the heart of downtown and home of the Green Bay Packers? The hotel is minutes away from major sporting events, cultural activities, entertainment, museums, and attractions. We are the largest, full-service hotel in the market with 241 all-suite guest rooms and 80,000 square feet of space.

We believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing meaningful connections and memorable experiences.

The Front Office Manager will be responsible for all duties of the front desk operation which include: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to quest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties and Responsibilities include, but are not limited to:

• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Insures proper staffing levels for customer service goals
• Coach and counsel employees to reflect Hyatt service standards and procedures.

Why Work for Hyatt?

• Discounted Room Nights for you, your friends and family
• Medical/Dental/Prescription/Vision Insurance after 30 days for Full-Time positions
• Free Hyatt Room nights after 90 Days of Service
• Paid Time Off (PTO) after 90 Days
• Family Bonding Time and Adoption Assistance
• Flexible Schedules
• 401(k) retirement savings with company match
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and More!
• Tuition Reimbursement
• Free meals in our employee dining area
• Career Growth and Advancement Opportunities. Hyatt believes strongly in promoting from within.

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel rooms management experience
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentation skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Clear concise written and verbal communication skills in English
• Mist be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills.

Hyatt Regency Green Bay