SOS International LLC (SOSi) is seeking a Theater Operations Division Manager at Fort Huachuca, AZ in support of a large, mission-critical IT services and support program with continuous (24×7) operations. The Theater Operations Division Manager reports to the Program Director and is responsible for all technical requirements and SLAs associated with the Theater Operations Division to include Operations Bridge, Situational Awareness Cell, and the ACR requirements.
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- Maintain awareness of all applicable SOPs and TTPs are current IAW mission objectives. Maintain responsibility for all Plans & Exercises requirements associated with the PWS.
- Verify employees are trained to established standards and remain proficient, certifies personnel coverage is provided IAW contract standards.
- Ensure all issues and concerns are addressed in a timely manner; escalates to Program Management when necessary.
- Provide maximum oversight of all activities within the Division.
- Ensure contract deliverables and other organizational requirements meet established standards and updates documentation according current and future mission.
- Collaborate with higher-level supervisors of anticipated vacancies and increases in workload or other circumstances that require replacements or additional staff.
- Advise the Theater Operations Branch Manager and Team Lead of their performance requirements and prepare formal evaluations.
- Contribute to all devices managed by assuring they are fully mission capable using Government-provided tools, SOPs, and/or manual procedures to verify managed devices for outages, performance issues, and services degradations.
- Assess new services, technologies, software tools, and network devices that may improve abilities to proactively monitor performance, remediate concerns, and offer recommendations for improvement.
- Follow ITIL best practices to manage tickets and processes.
- Establish and maintain cooperative working relationships with all stakeholders.
- Assess new services, technologies, software tools, and network devices that may improve abilities to proactively monitor performance, remediate concerns, and offer recommendations for improvement.
- Maintain Continual Process Improvement (CPI) / Continual Service Improvement (CSI) to improve the overall quality of services delivered.
- Support DCO requirements by providing support services for the protection, monitoring, analysis, detection, and response to unauthorized activity within the DoD Information Systems and Networks.
- Develop and/or maintain SOPs, TTPs, and SmartBooks associated with current knowledge of relevant technologies as assigned.
- Collaborate with external agencies, LE/CI, GTMs, Branch Chiefs, Division Chiefs and Leadership.
- Supervisory duties include but are not limited to: reporting and timekeeping; technical/administrative training; communications with the government; ensuring high quality service delivery or reports; scheduling to effectively utilize all team resources; support management decision-making; committing to quality management standards, QA/QC compliance, and metrics analysis. Approve team schedules ensuring mission coverage.
- Provide sound guidance to contract staff in the absence of instructions; ensuring teams perform to established standards. This includes performance feedback for direct reports, as well as second-level approvals.
- Nominate employees for recognition and awards; provide mentorship for leadership development.
- Participate in leadership development and succession planning for program.
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- Active in scope Secret clearance
- Bachelor’s degree in Information Technology, computer science, or relevant discipline AND eight (8) years’ experience (Master’s Degree preferred)
- Experience substitution in lieu of education: Associate degree + 10 years’ experience OR High School Diploma + 12 years’ experience.
- IAM Level II Certification (CAP, CASP+ CE, CCISO, CISM, CISSP (or Associate), or GSLC) or higher
- ITIL foundation certification
- Knowledgeable in the mission and operational requirements of the U.S. Army
- Demonstrated understanding of U.S. Army IT operational and technical requirements and Risk Management Framework (RMF)
- Must be willing to work overtime, after hours, holidays, and weekends, as necessary
SOSi (SOS International)
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