Member Services and Programs Coordinator

Job Summary:

The Member Services & Programs Coordinator will assist in the day-to-day administration of the Member Services & Programs Department. You will serve as the primary liaison with AAF chapter members regarding billing, database management, communication, programs, and member events. You will report to the EVP, Member Services & Programs. 

Essential Responsibilities:

Event Coordination

• Provide logistic and communication support for varying aspects of the American Advertising Awards, Ovation Awards, Collegiate and Education Awards, National Student Advertising Competition, Student Advertising Conference, AdCamp and ADMERICA
• Maintain complete working knowledge of Chapter Awards and Recognition programs rules and categories; maintain records for points-based system
• Respond to inquiries regarding event software and its usage 
• Assist in the development of promotional materials for Chapter Awards and Recognition programs
• Coordinate collection of contact and attendance information for events 
• Assist with the collection of American Advertising Awards fees

Chapter Membership

• Maintain accurate record of Chapter membership – Collegiate, Ad 2, Professional Chapters
• Upload Ad 2 and professional Chapter membership rosters
• Assist with collegiate membership registration

Communication & Promotion

• Respond to member information requests and inquiries in a timely and professional manner
• Ensure the EVP has accurate and current information regarding department activities

Project Management 

• Help streamline workflow to improve efficiency and effectiveness of department operations
• Assist with other AAF programs and tasks as requested by supervisor

We are seeking candidates who demonstrate: 

• Confidence, flexibility, and high attention to detail
• Strong organizational skills with proven ability to manage and prioritize multiple projects to completion
• Proactivity, a bias for action, and consistent follow-through with minimal supervision
• Proficiency in optimization and streamlining processes

Required Qualifications: 

• Minimum 2 years of experience performing a majority of the duties outlined above 
• Proficiency with MS Office Suite (Word, PowerPoint, Excel, Outlook)
• Proficiency in learning and using database software – iMIS preferred
• Excellent interpersonal, verbal, and written communication skills
• A track record of exceptional customer service
• Light travel is required for this position

Compensation and Benefits

This position is a full-time salaried position with multiple employer paid benefits. The salary range is $55,000-$65,000.

Our office is based in a downtown DC newly renovated office building with onsite fitness facility, parking garage, bike locker and access to a variety of metro stations and common bus lines.

*Our national office is in Washington DC. This position can be a hybrid of in office and remote if local, but will consider a 100% remote employee.  

American Advertising Federation