SocialCoach is seeking a dynamic Customer Success and Social Media Manager to join our team. In this multifaceted role, you’ll serve as the linchpin of client relationships, ensuring optimum platform usage while driving customer success strategy. You’ll also spearhead our social media efforts and collaborate closely with product development to enhance the client experience. If you have a passion for building relationships and a knack for social media, we want to hear from you.
Role Essentials:
Client Engagement
Build and maintain strong, long-lasting customer relationships through regular client check-ins. Your main goal is to ensure clients are maximizing the use of our platform.
Strategy and Execution
Drive the customer success strategy, setting and executing client engagement goals. Use data and client feedback to inform this strategy.
User Advocacy
Be the primary advocate for each user and client company, ensuring that their needs and concerns are central to our business decisions.
Product Development Collaboration
Collaborate with our development team to help shape our product roadmap. Your insights will turn customer needs into actionable features and improvements.
Social Media Training
Educate loan officers with actionable social media tips and training sessions. You’ll help them expand their online reach effectively.
SocialCoach’s Online Presence
Take charge of SocialCoach’s social media channels, creatively shaping our online brand identity.
Video Catalyst Management
Manage the Video Catalyst service experience for our clients, ensuring smooth submission of videos and post-production.
Support Management
Handle the occasional incoming support requests, a rare but essential part of the role for maintaining a seamless customer experience.
Qualifications:
Have a presence on social media and truly love it.
Bachelor’s degree in Business, Marketing, or a related field.
Minimum 3 years of experience in customer success.
Experience in the mortgage industry is not required but is considered a significant plus.
Skills:
Excellent interpersonal and communication skills.
Familiarity with social media platforms and analytics.
Ability to turn data into actionable insights.
SocialCoach
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