About Bubble Agency
Bubble Agency is at the heart of the fast-paced and innovative media and entertainment industry. We are the leading global full-service boutique agency, providing PR, marketing and events expertise to the film, broadcast, media technology, sports and AV industries.
In our 24-year history, we have launched some of the most exciting technological innovations that shape the way we consume media today and our clients are behind some of the most popular content on screen. None of our achievements would have been possible without our amazingly talented team.
And this is your opportunity to join Team Bubble! You will be part of an inspiring team that rewards talent and creativity and develops potential. We are proud to have been a finalist for the 2022 PRCA Dare Awards’ ‘Team Culture and Community Award’ and at the 2023 UK Company Culture Awards in the ‘Best Agency To Work For’ category, and we continue to place our team and their well-being at the heart of everything we do.
The right candidate will share our company values, be passionate about communications, media and technology, and enjoy being part of a sociable team and attending international trade shows. We are headquartered in Holborn, London, with an office in Los Angeles and team members in New York, Portland, and Dubai.
Our values
● Teamwork
● Ambition
● Consideration
● Transparency
If you like the sound of us, we would like to hear from you. To apply for the role, please send your CV and a 100-word cover letter or video on why you’d like to be a Bubble to Emma Pritchard at careers@bubbleagency.com.
Job title: Account Manager
Role Overview: Account Managers are the backbone of the account team, ensuring all their accounts are run efficiently and effectively. They mastermind media sell-ins and drive and support their team to meet, and exceed, coverage targets and maintain a healthy pipeline of opportunities. They are expected to network and maintain a healthy pool of lucrative media relationships that they call upon to secure stand-out coverage. They are super responsive to, and understanding of, client requests; they ensure all deadlines are met and all written content is created to a high standard and is error-free, and make certain that account reporting and admin run like clockwork.
Account Responsibilities
Campaign planning and delivery:
- Accountable for developing campaign plans against client KPIs; ensure these are agreed for each client. Responsible for delivering on these plans, making sure client expectations are met and exceeded, and all deadlines met
- Responsible for flagging any gaps or lack of coverage/results to AD; devise ways to meet monthly KPIs, working in sync with AE/JAE
- Reporting: responsible for ensuring client trackers are updated daily and monthly client reports are produced to a high quality and on time
- Proactive media planning: responsible for planning how your team will meet monthly media targets and accountable for delivering on them
- Coverage monitoring: oversee the collation of coverage; inform your clients of coverage wins as they happen
- Writing: lead on all writing and proof-reading tasks; writing content or managing delegation to a Bubble writer, critiquing and ensuring accuracy before delivering to the client
- Assessing and pitching speaking opportunities to clients
- Regularly take award opportunities to clients, handle drafts and submit on client’s behalf
- Be an active contributor to team brainstorms; ensure ideas are developed and presented to clients to keep accounts fresh
- Ensure exceptional attention to detail in all your work, continually refine your written and verbal skills and your ability to present complex industry information to target audiences
- Bring excellent time management, think on your feet, juggle multiple tasks and prioritise
Client relationships:
- AMs are the main point of contact for all their clients, taking a proactive lead on all client communications, including responding to client emails, leading client calls and face-to-face meetings
- Responsible for providing well thought-out advice and recommendations to clients on the best approach for media opportunities and communications-related or industry questions
- Accountable for handling and solving any client issues, drawing on expertise from the AD and input from JAEs/AEs
- Recognise when things are going off track, raise this with the account team, devise ways to overcome these to avoid client losses or decreases in retainer revenues
- Get to know your clients inside and out by building a solid rapport
Media relationships:
- Mainstream media and influencer relations: achieve big-ticket tier one coverage by building and maintaining high-level media contacts; devise creative and targeted pitches; work with AD to target them with client news, stories and feature ideas, resulting in coverage for clients
- Proactive sector media relations: work hard to produce creative pitches, think of ways to sell-in to the media and secure solid, appropriate coverage for all clients
- Establish and build relationships with tier-one press for all your clients in the sectors they play in. Suggest new ways to engage and communicate to ensure close relationships are built and maintained
- Regularly review and assess press lists
- Proactively monitor the news landscape; provide clients with news hijacking opportunities and successfully sell-in comment responses
- News distribution: oversee the distribution of content to client’s target media; work with AE/JAE to assess if outlets are covering client news. If not, work together to establish why
- Support the development of client and Bubble’s profile with analyst houses; research and share ideas of how Bubble and its clients can work with them with AD
Growing accounts and new business:
- Upselling: adopt a commercial mindset at all times to ensure clients are aware of all our services and how we can meet any additional needs they may have
- Support new business pitches by contributing high-level campaign ideas and research; attend pitches and present to the prospect
- New business preparation: research prospects and share ideas with AD
Managing your account team(s):
- Take charge of managing AEs, JAEs, graduates and interns under your charge. Monitor workload and time, share clear deadlines and ensure they are prioritising
- Get to know your team and be a hands-on manager. Listen, motivate and inspire your team. Be open to collaboration but push them to self-problem solve for their own growth
- Ensure your team know their responsibilities on each account, set clear KPIs and hold them accountable
- Ensure communication lines are in place and appropriate for each team member
- Capacity planning: manage the time and output of your JAEs/AEs to ensure clients are being serviced adequately. Work with AD to monitor and adjust service levels accordingly
Company Responsibilities
- Tradeshows, events and awards: provide support for local and international tradeshows; lead your clients’ presence; plan and book press meetings, ensure the news schedule is met and show previews are fulfilled. Attend local events and award ceremonies for networking opportunities
- Organise brainstorm sessions and be an active participant
- Lead by example and be a champion of the Bubble values – TEAMWORK, AMBITION, CONSIDERATION, TRANSPARENCY
- Feed your passion for technology and business, and inspire this passion in others. Be curious about the industries we work in and the changing media landscape. Start to create connections by attending industry events, keep up to date on industry trends by regularly reading industry news and subscribing to key publications, be an active participant in relevant forums and on social media
- Contribute regularly to Bubble’s social media and online presence
- Interact with the other JAMs/AMs to share knowledge and best practices, work together to problem-solve and provide recommendations
- Play your part in achieving the company KPIs
- Actively participate in company welfare initiatives. Be mindful of your team’s wellbeing and flag any concerns
- Keep your knowledge and skills with key tools/technology up to date to ensure operational efficiency
- Take on any ad-hoc admin duties and volunteer to help out
Reporting to: Account Director
Salary and Benefits: The AM will be offered a fantastic package including:
- Competitive basic salary
- Annual performance-based bonus
- 21 days’ holiday, plus Christmas period closure break (25 days annually in total)
- Additional holiday days awarded for long service
- Flexible working patterns/hours
- 3pm Friday finish for 8-weeks during the summer
- Healthcare
- Annual bucket list scheme
- Training and development program
- Laptop
Our Recruitment Process: Once a CV has been accepted the candidate will go through the following process:
Stage 1 – Initial video interview with Talent Manager
Stage 2 – Task completion
Stage 3 – Video interview with Head of Americas and Account Director. Present PR Planning task
Stage 4 – Final interview/presentation with CEO, Managing Director and Talent Manager
Candidate Specifics: Our new Bubble must:
- Have 2-4 years PR experience
- A proven track record of successfully implemented PR campaigns for a range of clients
- Understand the difference between B2B and B2C PR
- Demonstrate a passion technology and business
- Demonstrate an understanding of the media landscape and where it is heading
- Be a media hound who’s passionate about pitching and selling in stories
- Be an excellent timekeeper, able to think on their feet and juggle multiple tasks with tight deadlines
- Be experienced in new business pitching
- Driven, ambitious and willing to contribute to the business
- Be prepared and able to work a tradeshow and travel
- Be proficient and active on social media
- Have good positive energy with a proactive, can-do attitude
- Solid good written and verbal communication skills
Proficient with our key tools:
- Canva, Hootsuite, Facebook, LinkedIn, Instagram, Twitter, Threads, YouTube, TikTok
- Microsoft Office and Google Drive
Bubble Agency
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