We are seeking a highly motivated and experienced individual to join our team as an Inside Sales & Customer Support Manager. In this role, you will lead and manage the frontline sales and customer service operations, focusing on achieving sales targets and delivering exceptional customer support. The ideal candidate should have a proven sales and customer service track, preferably within the pharmaceutical, healthcare, or SAAS & Tech industries.
Responsibilities:
- Lead and manage the inside sales and customer support team, ensuring effective performance and achievement of sales goals.
- Develop and implement strategies to drive sales growth and enhance customer satisfaction.
- Provide hands-on leadership and support in both inbound and outbound sales, focusing on 80% sales and 20% support activities.
- Utilize KPIs, metrics, and analytics to identify strengths and weaknesses, and develop action plans for improvement.
- Manage customer contact roles, with a preference for candidates with experience in the dental implant industry or related industries.
- Collaborate cross-functionally with sales, marketing, and customer service departments to ensure alignment and maximize performance.
- Utilize relevant systems and software, including Google Workspace, Made to Manage (ERP), Zoho (CRM), and Vonage.
- Demonstrate proficiency in omni-channel sales and support, leveraging various communication channels.
- Comfortably travel up to 10% to Vegas for business-related purposes.
- Bring tech start-up sales experience and the ability to build and grow an inside sales team from scratch.
- Possess a balance of personable and analytical skills, effectively connecting with customers while driving results.
- Experience with Magento for order management system is desirable.
Requirements:
- A Bachelor’s degree in a related field or relevant proven experience within pharmaceutical, healthcare, or SAAS & Tech industries is preferred.
- Previous hands-on leadership experience and a successful track record in frontline sales and customer service.
- Strong inside sales management experience and demonstrated proficiency in customer service.
- Ability to work with KPIs, metrics, and analytics to drive improvements.
- Familiarity with relevant systems and software, including Google Workspace, Made to Manage (ERP), Zoho (CRM), and Vonage.
- Omni-channel experience and the ability to collaborate effectively across functions.
- Comfortable with occasional travel (up to 10%) to Vegas.
- Prior experience in a tech start-up sales environment is highly desirable.
- Excellent interpersonal and communication skills.
The estimated salary range is between $110K to $140K +bonus per/year.
Join our dynamic team and take on a pivotal role in driving sales growth and ensuring outstanding customer support. Please submit your resume and cover letter detailing your relevant experience and qualifications. Only shortlisted candidates will be contacted for further steps in the selection process.
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.adeccousa.com/candidate-privacy/. The Company will consider qualified applicants with arrest and conviction records.
Adecco
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