About ByHeart
ByHeart is a fully integrated baby nutrition company dedicated to empowering parents with choice: we want all parents to feel amazing about feeding.
We build each product from the ground up: a team of pediatricians, breast milk researchers and nutrition experts at the forefront of immune, cognitive, digestive and microbiome health inform our next-to-nature approach. We hand-pick the most wholesome ingredients from partners and farms that we consider family. We take pride in what we put in and in what we keep out of each recipe. ByHeart is only the 5th FDA-registered infant formula manufacturer in the US, and the only new infant formula brand to complete its own clinical trial in over 15 years. Our formula is blended in proprietary small batch process in our owned facility in Reading, PA with rigorous quality and safety controls. Parents deserve farm-to-formula accountability. Innovation isn’t easy, but we believe in a better feeding future.
With over $190M in pre-market funding, we take our investors and board members as seriously as we take our formula: they come from a vast landscape of expertise, ranging from life sciences development to consumer media and direct to consumer disruption, and more. We launched our Whole Nutrition Infant Formula in March 2022, and are advancing a pipeline of mom and baby nutrition products & markets to follow.
About Our Culture
A committed team is (and always has been) the fuel that propels ByHeart forward. ByHeart is comprised of world-class doctors, seasoned formula experts, dedicated blendmasters, and passionate parents. Above all, we are people who believe in no-compromise nutrition, farm to formula accountability, parent partnership and net positive impact for babies (and their parents!), meaning all families (including those of our own ByHeart team) have the very best health choices – whenever and wherever they need them.
At ByHeart, we say people are our number one priority, but we want our actions to speak louder than our words: we offer a fully comprehensive benefits package to every employee on the team, plus flexibility to achieve personal work-life balance. Join us to empower parents with the very best nutrition choices for baby – from (even before) day one.
Role Description
Reports To: Victor Castro, General Manager – E-Commerce
Location: New York City, HQ
Start Date: ASAP
As we aspire to build a best-in-class customer lifecycle marketing program, ByHeart is looking for an experienced, strategic and operational leader who will be responsible for leading the vision, ownership, and implementation of our customer lifecycle marketing, customer retention, and loyalty and community strategy.
As a key partner to the Sr. Director of Customer Acquisition, VP of Brand, and Director of Parent Experience, this person will oversee all our multi-channel retention marketing programs across email, push, SMS, direct mail, and inserts with the goal of maximizing customer lifetime value and driving loyalty and brand affinity while increasing NPS and CES scores. The key metrics this role will be responsible for tracking and improving include: building and improving the health of our prospect lists, increasing conversion rate from prospects to customers, improving product refill rates, reducing customer churn, and increasing engagement with our brand and communities while building a fanatical customer base.
The right candidate must have a track record of successfully defining and executing short-and long-term customer retention and lifecycle marketing roadmaps and have an entrepreneurial, customer-focused mindset that always seeks to improve the status quo. Finally, as with any start-up, we need a leader and a do-er; someone who can develop a strategy and delegate appropriately but also get in the weeds and execute programs, no matter how tactical.
This leader should be passionate about leading, mentoring, inspiring and collaborating with a team. ByHeart is building a culture where agility, humility, courage, energy, passion, enthusiasm, collaboration, integrity, and an unwavering commitment to succeed and win as a team is without compromise.
Role Responsibilities
- Oversee, refine and manage the end-to-end engagement and promotional strategy for retained customer cohorts
- Lead all current owned marketing programs and initiatives to drive profitable sales and near-term incremental revenue while influencing longer term customer behavior
- Oversee and perform customer segmentation analytics (behavioral, attitudinal, demographic) and formulate a segmentation strategy within current customer base, in line with new customer segmentation output, and implement productive tactics to grow revenue and AOV through retention, cross-sell and win-back initiatives
- Own and lead the management of email, SMS, and overall contact lists – focusing on list health, growth, and engagement – while supporting acquisition and retention targets
- Undertake a thorough customer journey mapping initiative and work with Product Management, Brand Marketing, and Parent Experience teams to identify, understand and optimize key customer segments and layer on lifecycle marketing opportunities, leveraging UX journey mapping, LTV analysis, product innovation, and experimentation with emerging technologies to improve customer lifetime value
- Direct and monitor promo, email, sms, and campaign calendars; and implement plan modifications to optimize performance and quickly address shortfalls when they occur
- Partner and provide strong guidance to Product Management and Content teams to define targeted content and campaigns that increase customer engagement and purchase frequency
- Manage all retention marketing vendors, and as needed, onboard new third-party partnerships to enhance the end-to-end CRM marketing process across triggered, transactional, and ad-hoc campaigns
- Own, manage and enhance the ByHeart’s loyalty program strategy, and collaborate with growth marketing team to support referral program, to reward and retain our highest-value and most loyal customers, focused on participation and upward migration
- Ensure compliance with internal guidelines and best practices including CAN-SPAM and CCPA and similar, and help team manage resolution of issues as they arise
- Define and own goals, objectives, KPIs, and monthly budget and revenue forecasts, plus monitor & meet targets on monthly, quarterly and annual basis.
- Develop robust measurement strategies – both at the campaign level – and at the customer segment level, to measure short-term and long-term impact of Retention and CRM strategies
- Lead a rigorous testing strategy (A/B and multivariate tests) alongside the growth and digital product team to continually optimize all areas of the program, including identifying opportunities to better understand our customer segments and their lifecycle and behaviors through owned channels
- Support and collaborate on post-campaign testing/analysis, and iterate to maximize revenue contribution
Skills & Qualifications
- 5+ years of retention marketing experience across areas including email, CRM, loyalty/rewards, SMS, push, direct mail, customer segmentation, and promotions in a B2C environment
- Experience working in, and understanding the dynamics of consumer E-Commerce technologies a plus
- Expert knowledge of email / SMS / CRM marketing and reporting tools
- Results-oriented with an exceptional track record of developing profitable retention marketing programs and meeting and exceeding performance & revenue goals
- Strong leadership skills and a proven ability to manage high-performing teams and vendor relationships
- Highly motivated with an entrepreneurial spirit and ability to work independently, while also able to build strong internal relationships and build consensus on critical initiatives
- Excellent leadership skills and organizational savvy with a bias towards a high-collaboration, team-oriented, matrixed environment with proven success partnering with digital product, customer acquisition, brand and product marketing, creative, regulatory, commercial, and innovation teams
- Strong analytical and problem-solving skills; comfortable leveraging large amounts of data to drive decisions and a passion for continuous testing and optimizations
- Ability to operate in a fast-paced environment, managing multiple projects simultaneously and prioritizing time and resources based on business impact
- Passion for delighting and advocating for customers and an intimate understanding of how and when to influence customer behavior
- Bachelor’s Degree required in Business Administration, Marketing, or related field. MBA preferred.
The minimum annual salary for this position is $150,000 and the maximum is $165,000. The salary range for performing this role outside of New York City will differ. Additionally, you will be eligible to participate in our company’s equity program, plus our robust medical, dental, vision, retirement, and other benefits
ByHeart
Related jobs:
Job Description
A production filming in the Houston and Pearland area is seeking an experienced 1st Assistant Camera (1st AC) / Focus Puller with Ronin 4D experience. This paid crew opportunity is ideal for camera professionals who have experience managing focus on advanced camera systems and can contribute to a fast-paced production environment.
Job Responsibilities
- Serve as the 1st Assistant Camera / Focus Puller during production.
- Pull and maintain accurate focus while operating with the Ronin 4D camera system.
- Assist the camera department with equipment setup and operation.
- Collaborate closely with the Director of Photography and camera crew.
- Ensure camera equipment is functioning properly throughout production.
Requirements
- Proven experience as a 1st AC or Focus Puller.
- Must have experience pulling focus on a Ronin 4D system.
- Own wireless focus system preferred.
- Strong technical knowledge of camera operations and focus management.
- Ability to work efficiently in a production environment.
- Must be available for scheduled shoot dates.
Compensation Details
- Paid position
- Rate will be discussed with selected candidates
Film Crew for Watch Party Event
Job Description
A production team is seeking an experienced film crew to capture a live watch party event in Midland, Texas. This videography opportunity is ideal for creative professionals who specialize in event coverage and can deliver high-quality footage that captures the energy and atmosphere of a live gathering. Teams with experience filming events, branded content, and social media campaigns are encouraged to apply.
Job Responsibilities
- Film and document a live watch party event
- Capture high-quality video footage of attendees and activities
- Work collaboratively with event organizers and production staff
- Manage camera equipment and on-site production needs
- Deliver professional event coverage that highlights key moments
Requirements
- Prior videography or film production experience
- Must provide examples of previous video work
- Minimum crew size of 2–3 people
- Strong understanding of event filming and production
- Reliable equipment and professional workflow
- Ability to work efficiently in a live event environment
Compensation
- Paid film crew opportunity
- Professional event production experience
- Opportunity to expand your portfolio
- Networking opportunities with industry professionals
Entertainment Industry Production Staff
Job Description
A growing television and digital media network is hiring motivated professionals and aspiring creatives to join its production team. Opportunities are available across multiple departments, including content creation, production, post-production, casting, photography, and event support. Training is available for select positions, making this an excellent opportunity for both experienced professionals and individuals looking to gain hands-on entertainment industry experience.
Job Responsibilities
- Support television, digital media, and content production projects
- Collaborate with creative and production teams to deliver high-quality content
- Assist with filming, editing, casting, photography, or production operations depending on the role
- Maintain professionalism and reliability in a fast-paced production environment
- Contribute to the development of original programming and entertainment content
Requirements
- Passion for television, media, production, or entertainment
- Strong communication and teamwork skills
- Reliable, professional, and motivated work ethic
- Relevant experience preferred but not required for select positions
- Ability to work collaboratively in a creative environment
Available Positions
- Assistant Editors
- Story Producers
- Videographers
- Photographers
- Drivers / Security
- Licensed Medics
- Casting Producers
- Makeup Artists (MUA)
- Hair Stylists
Compensation
- Competitive compensation based on position and experience
- Training opportunities available for select roles
- Hands-on experience in television and digital media production
- Opportunity to work with a growing entertainment network
Job Description
A paid narrative video production for a hat brand is seeking experienced crew members to join a small, low-budget production team. Producers are looking for talented professionals who can contribute their expertise and, ideally, provide their own equipment. This is a collaborative project with a streamlined crew and an engaging creative concept.
Job Responsibilities
- Perform assigned crew duties throughout production.
- Collaborate with the director, producers, and fellow crew members.
- Assist in maintaining efficient production workflows.
- Provide and operate personal equipment when applicable.
- Ensure professional-quality production standards are maintained.
Available Positions
Sound Operator / Mixer
- Manage on-set audio recording and sound quality.
- Operate sound equipment and monitor audio levels.
1st Assistant Camera (1st AC)
- Assist camera department operations.
- Maintain focus, camera setup, and equipment readiness.
Gaffer
- Oversee lighting setup and execution.
- Work closely with the camera team to achieve the desired visual look.
Requirements
- Must be based in the Los Angeles area.
- Prior experience in the relevant crew position preferred.
- Ability to work efficiently on a small production team.
- Own gear is highly preferred.
- Must provide full-day and half-day rates when applying.
- Include a list of available equipment with submission.
Compensation Details
- Paid opportunity.
- Compensation based on submitted day rates and position.
- Production schedule includes approximately one full shooting day and one half-day.
Runner II – Live Sports Broadcast Production
Job Description
A live sports broadcast team is seeking an experienced Runner II to support remote production operations for a major college football media event. This role is ideal for production professionals who excel in fast-paced environments and enjoy contributing to high-profile live broadcasts. Responsibilities include assisting operations and production staff, coordinating logistics, supporting on-air talent, and helping ensure the successful execution of live event coverage.
Job Responsibilities
- Assist operations and production teams during live remote broadcasts
- Run errands and provide logistical support for production personnel
- Coordinate announcer arrivals, departures, and related activities
- Distribute information and materials to crew members and staff
- Support daily broadcast operations and event workflows
- Complete assigned tasks to help maintain smooth production execution
- Communicate effectively with operations and production leadership
- Adapt quickly to changing production needs and priorities
Requirements
- Must reside within 100 miles of the event location
- Must be at least 21 years old and legally authorized to work in the United States
- Valid driver’s license required
- Experience working on at least eight live remote productions as a runner
- Strong communication skills via phone, text, and email
- Ability to work effectively in a fast-paced, ever-changing environment
- Positive attitude and proactive approach to production support
- Willingness to check in and out daily with the operations team
- Familiarity with the venue and local area preferred
- Leadership experience assisting or directing other runners is a plus
- Basic understanding of broadcast production operations preferred
Compensation
- Paid live event production opportunity
- Gain hands-on experience in sports broadcasting and live television
- Work alongside experienced production and operations professionals
- Build valuable industry connections within sports media and entertainment
Runner II – Live Sports Broadcast Production
Job Description
A live sports production team is seeking a Runner II to support remote broadcast operations for a major flag football event. This role is ideal for experienced production professionals who thrive in fast-paced environments and enjoy contributing to high-profile live broadcasts. Responsibilities include assisting production and operations teams, coordinating logistics, supporting talent and crew members, and helping ensure smooth event execution from start to finish.
Job Responsibilities
- Assist operations and production teams during live remote broadcasts
- Run errands and provide logistical support for production personnel
- Coordinate announcer arrivals, departures, and on-site activities
- Distribute information and materials to crew members and stakeholders
- Support daily event operations and broadcast workflows
- Complete assigned production tasks as directed by management
- Maintain clear communication with production and operations teams
- Adapt quickly to changing priorities in a live event environment
Requirements
- Must reside within 100 miles of the event location
- Must be at least 21 years old and legally authorized to work in the United States
- Valid driver’s license required
- Experience working on at least eight live remote productions as a runner
- Strong communication skills via phone, text, and email
- Ability to work effectively in a fast-paced and evolving environment
- Positive attitude and proactive approach to production support
- Willingness to check in and out daily with the operations team
- Familiarity with the venue and surrounding area preferred
- Leadership experience assisting or directing other runners is a plus
- Basic understanding of broadcast production operations preferred
Compensation
- Paid live event production opportunity
- Hands-on experience working in sports broadcasting
- Opportunity to collaborate with experienced production professionals
- Valuable networking opportunities within the entertainment and media industry
Runner II – Remote Sports Broadcast Production
Job Description
A live sports broadcast team is seeking an experienced Runner II to support remote production operations for a professional basketball event in Atlanta. This role is perfect for production professionals who excel in fast-paced environments and enjoy contributing to live television broadcasts. The position involves assisting operations staff, coordinating logistics, supporting announcer activities, and helping ensure seamless execution of on-site broadcast production.
Job Responsibilities
- Assist operations and production teams during live remote broadcasts
- Run errands and provide logistical support for broadcast personnel
- Coordinate announcer arrivals, departures, and related activities
- Distribute important information and materials to crew members
- Support daily production operations and event workflows
- Complete assigned tasks to help maintain smooth broadcast execution
- Communicate effectively with operations and production leadership
- Adapt quickly to changing production needs and priorities
Requirements
- Must reside within 100 miles of the event location
- Must be at least 21 years old and legally authorized to work in the United States
- Valid driver’s license required
- Experience working on at least eight live remote productions as a runner
- Strong communication skills via phone, text, and email
- Ability to work efficiently in a fast-paced, ever-changing environment
- Positive attitude and proactive approach to production support
- Willingness to check in and out daily with the operations team
- Familiarity with the venue and local area preferred
- Experience leading or assisting other runners is a plus
- Basic knowledge of broadcast production operations preferred
Compensation
- Paid live sports production opportunity
- Hands-on experience with professional broadcast operations
- Opportunity to work alongside experienced television production teams
- Valuable networking opportunities within the entertainment and sports media industry
Runner II – Live Event Broadcast Production
Job Description
A live event production team is hiring a Runner II to support remote broadcast operations for a major multi-sport competition. This production role is ideal for experienced professionals who thrive in fast-paced environments and enjoy supporting live television broadcasts. Responsibilities include assisting production and operations teams, coordinating logistics, supporting on-air talent, and ensuring smooth event execution across assigned competition venues.
Job Responsibilities
- Assist operations and production teams during live remote broadcasts
- Run errands and provide logistical support for production staff
- Coordinate announcer arrivals, departures, and related activities
- Distribute information and materials to crew members and stakeholders
- Support daily broadcast operations and event execution
- Perform assigned tasks to help maintain efficient production workflows
- Communicate effectively with operations personnel throughout the event
Requirements
- Must live within 100 miles of the event location
- Must be at least 21 years old and legally authorized to work in the United States
- Valid driver’s license required
- Minimum experience working on multiple live remote productions as a runner
- Strong communication skills via phone, text, and email
- Ability to work effectively in a fast-paced and changing environment
- Positive attitude and proactive approach to problem-solving
- Willingness to check in and out daily with the operations team
- Basic understanding of broadcast production operations
- Familiarity with the local area and venue is preferred
- Leadership experience assisting or directing other runners is a plus
Compensation
- Paid live event production opportunity
- Gain valuable experience in sports and broadcast production
- Work alongside experienced television and operations professionals
- Expand your professional network within the entertainment and media industry
Runner II – Remote Sports Broadcast Production
Job Description
A live sports broadcast production team is seeking an experienced Runner II to support remote broadcast operations for a collegiate baseball event. This production assistant role involves assisting operations staff, coordinating logistics, supporting talent and crew needs, and helping ensure seamless event execution. Ideal candidates are organized, proactive, and comfortable working in a fast-paced live production environment.
Job Responsibilities
- Assist operations and production teams during remote sports broadcasts
- Support event logistics, including arrivals, departures, and crew coordination
- Distribute information and materials to production staff and talent
- Help coordinate announcer and on-site production activities
- Complete assigned production and operations tasks throughout the event
- Maintain effective communication with crew members and leadership
- Contribute to the successful execution of live broadcast operations
Requirements
- Must live within 100 miles of the event location
- Must be at least 21 years old and legally authorized to work in the United States
- Valid driver’s license required
- Previous experience working on live remote productions as a runner
- Strong communication skills via phone, text, and email
- Ability to work efficiently in a fast-paced, evolving environment
- Positive attitude and strong problem-solving skills
- Willingness to communicate regularly with the operations team
- Basic knowledge of broadcast production operations preferred
- Leadership experience overseeing or assisting other runners is a plus
- Familiarity with the local area and venue is beneficial
Compensation
- Paid live event production opportunity
- Hands-on experience in sports television broadcasting
- Work alongside experienced production and operations professionals
- Opportunity to expand your network and production resume
Runner II – Live Sports Broadcast Production
Job Description
Join a fast-paced live sports broadcast team as a Runner II supporting remote production operations for a major studio show covering professional basketball championship events. This behind-the-scenes production role involves assisting operations staff, coordinating logistics, supporting on-site talent, distributing information, and helping ensure broadcasts run smoothly. Candidates should be adaptable, organized, and comfortable working in a dynamic live event environment.
Job Responsibilities
- Support operations and production teams during live remote broadcasts
- Assist with event logistics, including arrivals, departures, and on-site coordination
- Distribute information and materials to crew members and production staff
- Provide support for announcer and talent coordination as needed
- Perform assigned production and operations tasks throughout the event
- Maintain clear communication with team members and leadership
- Help ensure smooth execution of live broadcast activities
Requirements
- Must reside within 100 miles of the event location
- Must be at least 21 years old and legally authorized to work in the United States
- Valid driver’s license required
- Experience working as a runner on live remote productions preferred
- Strong communication skills via phone, text, and email
- Ability to thrive in a fast-paced, ever-changing production environment
- Positive attitude and proactive work ethic
- Willingness to check in daily with the operations team
- Familiarity with broadcast production operations is preferred
- Leadership experience guiding or assisting other runners is a plus
Compensation
- Paid live event production opportunity
- Gain experience working on a high-profile sports broadcast
- Collaborate with experienced operations and production professionals
- Opportunity to expand skills in live television and remote broadcast production
Film Crew Swing Position – 1st AC, Art PA, Grip & Electric
Job Description
A production team is seeking a versatile crew member to fill a Swing position supporting multiple departments, including 1st Assistant Camera, Art Department Production Assistant, and Grip & Electric. This opportunity is ideal for experienced film crew professionals who can assist with production operations, equipment handling, and end-of-day load-out duties on a soundstage production in Los Angeles.
Job Responsibilities
- Assist the camera department as needed
- Support the art department with production tasks
- Help the grip and electric team with equipment setup and breakdown
- Assist with loading and unloading production equipment
- Maintain a safe and organized work environment
- Collaborate with multiple departments throughout the production day
Requirements
- Experience working in film, television, or commercial production
- Familiarity with camera, grip, electric, or art department workflows
- Ability to lift and move production equipment safely
- Strong communication and teamwork skills
- Reliable transportation to the Los Angeles production location
- Available for a full production day and end-of-day load-out
Compensation
- Paid crew opportunity
- Meals provided during production
- Networking opportunities with industry professionals
- Hands-on experience across multiple production departments
Film Crew Positions for Independent Film Production
Job Description
An independent film production is seeking crew members for multiple departments on an upcoming project filming in Atlanta, Georgia. Casting directors and production coordinators are looking for reliable, hardworking professionals who can contribute to a fast-paced production environment. Many positions may recur throughout the production schedule, making this a great opportunity for crew members seeking consistent work and valuable industry experience.
Job Responsibilities
- Support production operations within your assigned department
- Follow direction from department heads and production management
- Maintain professionalism and reliability throughout filming
- Assist with equipment, set operations, or logistical tasks as required
- Collaborate effectively with fellow crew members
Requirements
- Ages 18–65
- Open to all genders
- Open to all ethnicities
- Available for recurring work opportunities during the production schedule
- Professional attitude and strong work ethic
- Ability to work in a team-oriented production environment
- Positions available include:
- Production Assistants (PAs)
- Assistant Directors (ADs)
- Wranglers
- Camera Operators
- Steadicam Operators
- Dolly Crew
- Grip Department
- Costume Department
- Set Dressers
- Makeup Department
- Coffee Cart Crafty (Female)
- General Crew Members
Compensation
- $132 for 10 hours
- Potential recurring work throughout production
- Professional film production experience
- Opportunity to build industry connections and credits