Partnership & Premium Services Manager |EnMarket Arena

The individual hired will work out of the Oak View Group’s Enmarket Arena offices in Savannah, GA. Suitable for the role is exceptionally organized and detail-oriented professionals who have a desire to collaborate as well as a track record in the sponsorship and/or premium seating space of working on the delivery and execution of high-value deals with creative activation strategies intertwined.

The Manager will be responsible for managing all contractually obligated income (COI) of assigned partnership and premium accounts, the execution of assigned account assets, and the development and delivery of premium and partnership onboarding and recapping processes.

• Work closely with senior management on the design of premium and partnership service strategies
• Manage, supervise, motivate, and lead team of service coordinators, specific to the execution of partnership contractual elements, premium benefits, events, and day to day touchpoints
• Manage assigned book of business including suites, speakeasy club, and all-event members
• Track premium ticket usage and develop strategies to increase ticket usage and event attendance
• Collaborate with operations and guest service team to ensure high level of service during events
• Develop and deliver effective and measurable sponsorship platforms for all partners by providing a thorough onboarding and partnership launch process, managing team and brand expectations, communicating timelines across entities, and ensuring all contractual asset fulfillment
• Manage to track and report ROI and ROO initiatives to generate impactful mid-year and end-year recaps to exhibit ROI to partners.
• Maintain accurate reporting processes, partnership asset and budget trackers, and partner database management for partner and arena financials and partnership assets.
• Create case studies of highly successful activations for reference internally and externally.
• Provide weekly report indicating status of all current partner and department administrative action items.
• Responsible for directly contributing to overall department revenue goals through current sponsor partnership renewals and upsell opportunities.
• Work closely with internal departments (like legal, finance, etc.) on partner needs
• Create season/event recaps for all managed partners that provide documentation of delivered contractual, paid and bonus assets
• Think strategically for broader growth for client integration across other OVG-owned and -operated properties.
• Regularly produce accurate updates on performance, and event recaps and provide strategic recommendations
• Other duties as assigned

• Undergraduate degree in marketing, business, sports business management, communications, or other relevant field.
• Minimum two years professional sponsorship or premium seating experience in a high-performance environment (likely Agency or alternative sports & entertainment entity/rights holder).
• Creative problem solver with the ability to quickly understand brands/partners’ business models and identify creative solutions for how to solve for indicated KPI’s.
• Strategic and critical thinker who is dynamic, forward-thinking, analytical, and extremely well organized.
• Highly driven self-starter, with the ability to work as a team or independently on projects.
• Strong self-awareness, time management, and organizational skills with a proven ability to multi-task and manage projects on strict deadlines.
• Positive, can-do attitude with the ability to manage long-term projects as well as quick turn assignments.
• Focused, diligent and hard-working; ambitious and driven.
• Excellent written, verbal, and presentational communication with strong attention to detail and design.
• Strong interpersonal & relationship-building skills.
• Trustworthy, loyal, and ethical.
• Values the “How” as much as the “What”.
• Willingness to work the hours required to fulfill the commitments of the role

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