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Job Summary Xfinity Creative’s Digital Experience Design team (DXD) is at the convergence of technological innovation, creativity, and opportunity at Comcast. We believe in the magical blend of art and science to create imaginative ideas, products, and services. With an entrepreneurial and collaborative approach, we craft omnichannel digital services and applications that deliver results for our business partners. We’re a new team focused on digital experiences for our customers that are intuitive, innovative, and seamless. We are looking for builders and impactful leaders who value accountability in creativity with breakthrough digital solutions that effectively attract and retain Xfinity customers. We are a start-up environment within a Fortune 50 company, uniquely positioned to create brilliant ideas that lead to extraordinary outcomes. This role is obsessed with designing best in class, dynamic, intuitive digital sales experiences that are platform agnostic. With a focus on delivering top notch and innovative experience strategy and design for Xfinity Mobile, Website, Retail Interactive Platforms this role is accountable for the user experience, working closely with various business teams focused on Sales, Marketing, Product and Brand experience to ensure both business vision and customer expectations are met. Evolves the vision; directs the design and voice; owns the experience of the Xfinity brand, sales & marketing experiences across multiple platforms. Provides leadership and direction for team which may include multiple functional areas. Develops and implements strategy for functional area(s). May have responsibility for developing and managing budget.
Job Description
Core Responsibilities
Sets and directs the creative direction and strategic guidance of all projects
Oversees and in this case builds a team, create processes and works with various creative teams within the Xfinity Creative shop including Advertising creatives, brand design and tech teams
Partners with the business teams to craft and deliver experience designs
Leads and creates the connectivity of experiences through journey flows from prospect to existing customer for sales, marketing, and self-service.
Maintains the highest standards of product usability and design quality and takes the lead role in art direction of specific projects, ensuring that projects are assigned and delivered on deadline.
Manages and leads a team of UEX Designers, Front End Developers, Information Architects, Content Developers, Usability Analysts and augmented consultants.
Drives the design and development of innovative user interfaces and interaction styles which result in improved user productivity, discoverability and simplicity.
Contributes to developing a long term UEX vision designed to bring about innovative, consumer-focused experiences that meet business, project and design goals.
Oversees UI initiatives and ensures recommendations are appropriately shared to help inform web strategies and designs, with a view on improving the user experience.
Improves efficiency and legitimacy of organizational operation by establishing and tracking performance metrics.
Manages outside vendors, contractors and related budgets.
Expert in the application of development methodologies that supports collaborative, iterative and improved design.
Ensures a positive, collaborative cross-functional atmosphere and process across all of Comcast with specific attention on the UEX cross-discipline teams.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff – be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team – make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what’s right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
Education
Bachelor’s Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
10 Years +
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
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