Duties & Responsibilities:
- Effectively executes events and maintains flexibility to work event hours. Is flexible with work schedule including nights, weekends, holidays, and days.
- Assists the Entertainment & Events Department with developing, implementing and maintaining calendar of events.
- Effectively develops, coordinates, executes, and communicates marketing initiatives, events, and player tournaments for Turning Stone Resort Casino.
- Effectively coordinates, supervises and provides staffing assistance for event activities at Turning Stone Resort Casino and other locations as needed.
- Efficiently coordinates with appropriate departments concerning all action items related to finalizing details for Events.
- Continually communicates with all applicable departments and enterprises by providing departments with information regarding events and promotions. Provides a detailed overview on each assigned event.
- Maintains and executes all necessary policies, procedures, rules and regulations needed for all events. Updates documents for key departments prior to execution of each promotional event.
- Assists in all events setup that may include heavy lifting, moving, and unpacking for several hours with responsible breaks.
- When needed, handles incoming calls and follows up in a timely manner regarding questions and registration for events. Tactfully interacts and provides guest service from all segments when required.
- Creatively coordinates room décor and decorations and marketing pieces for themed events and promotions.
- Meticulously orders and coordinates delivery of promotional items for events. Coordinates with Supply Chain to ensure that items are delivered on time and in proper location.
- Effectively requests and follows up on all prizes needed for events to include cash payouts, automobiles, giveaways, etc.
- Always maintains various prize logs, expense sheets, event checklists, shared drive documentation and other required related records.
- Assists in the development of procedures and checklists for completion of assignments. Maintains a Project Planner worksheet for all assigned events with key benchmark items and dates.
- Completes, tracks standard forms, and correspondence for review of the Events Manager (i.e. Purchase Requisitions, Marketing Requisitions, IT Support, Banquet Request Forms, etc.).
- Documents event expenses, attendance, and inventory for each event.
- Assists other team members with the planning and execution of special events such as dinner parties, tournaments, gift giveaways, etc. Also assists with Casino Promotions as requested.
- Always remains up to date regarding all resort happenings and special events from other properties.
- Continually demonstrates effective judgment in handling guest conflicts and takes appropriate action when fielding guest inquiries. Targets all inquiries or concerns that need the Supervisor’s response.
- Communicates event details and monitors information for manifests and fact sheets.
- Produces comprehensive comparison reports when necessary and requested by direct supervisor.
- Always conducts post-event analysis and reporting on event performance.
- Supports the Manager in other projects and administrative responsibilities.
- Has excellent attention to detail and does not need to be reminded to complete any portion of any task/event.
- Offers up event ideas which are fresh for the property. Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to team.
- Perform other duties as assigned.
Minimum Qualifications:
- Must have at least a Bachelor’s Degree in Marketing or related field. A combination of education and experience will be considered.
- Must possess a minimum of two years of experience in marketing or promotions within gaming or hospitality.
- Experience in event planning/coordinating is preferred.
- Capable of managing events and tournaments.
- Must possess exceptional guest service skills.
- Excellent verbal and written communication skills essential.
- Ability to organize/prioritize and complete multiple tasks simultaneously essential.
- Must possess exceptional computer knowledge; Microsoft Office, Synkros, and other related software.
- Knowledge of casino gaming preferred; familiarity with table games and slots essential.
- Must be able to work independently.
- Must be willing to work a flexible schedule to include evening hours, weekends and holidays as needed.
- Ability to speak in front of large groups essential.
- Must possess strong telephone skills.
- Must possess basic math skills to determine analysis.
- Must possess proofreading skills.
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