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Customer Success Manager Job Description

We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Customer Success Manager Responsibilities:

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.

Customer Success Manager Requirements:

  • Communications or marketing degree.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.

ECOFIN HOLDINGS PRIVATE LIMITED

$$$

The Valcourt Account Manager position is responsible for our clients’ satisfaction first and foremost. Our Account Managers are the main point of contact for all needs that our clients have, and the main conduit between our clients and our operations team. The successful candidate will be able to manage and fulfill requests that include, but are not limited to; complaints, damages, account changes, changeovers, one-time sales opportunities, new business opportunities, cross selling our other divisions services, and questions regarding our services. The Account Manager is also tasked with building and strengthening our relationships with our clients through customer service calls, Accounts Receivable support, client walk-ins, lunches with clients, association and event management, entertaining at sporting events, and other miscellaneous client relationship items that may arise. The Account Manager will support our operations team by upselling existing accounts, troubleshooting client issues that operations needs support with, and clearly communicating scopes and expectations on jobs that you sell.

What we Offer:

  • Base Salary
  • Uncapped commission Plan
  • Car allowance
  • Company Benefits

Requirements –

  • Bachelor’s degree – preferred.
  • 3–5-year work history with pattern of success at previous positions
  • Ideal industry experience in either Sales, Property Management, Account Management, Construction, Customer Service, Commercial Real Estate, Project Management.
  • Competitive
  • Self-starter

Valcourt Group

$$$

Summary:

Versar, Inc. is seeking a Air Force Art Coordinator to support the Headquarters of the Air Force, Civil Engineer Directorate. This position will handle the artwork in the Pentagon. Primary work location is at the Pentagon in Washington DC but the position is hybrid (onsite 1-2 days / week).

Responsibilities:

Walk to survey spaces within the building, handle artwork, use ladder and T Square leveling tool to hang art.
View Pentagon’s artwork with clients. Meet with government and military executives to show them pieces.
Travel to local facilities JB Anacostia Bolling to pick up art and to other museums in the DMV area.
Conduct art history research, call artists to obtain background on biographies and to review donated pieces. Meet with artists to create biography and description of the piece.
Take notes to share with the team.

Requirements:

Experience with handling artwork, researching the history biography of the artwork and artist.
Must be able to walk throughout the Pentagon, handle artwork, use a ladder and T Square leveling tool.
Must have a personal vehicle and driver’s license. Must be able to pass a DMV background check.
Requires a Secret clearance. Must be able to obtain a CAC and access DOD buildings.
Versar, Inc.

$$$

We are looking for Retail MDM Engagement Manager

(Location : Norfolk Virginia)

FTE/Contract

Retail Engagement Manager Profile :-

  • Relevant experience
  • 15+ years in Project/Program Management, 10+ years with Retail Clients in US or Europe
  • Ideally involved with Data management related projects with Retailers
  • Engineering/Technology/MBA background
  • Excellent Customer engagement skills
  • Ability to develop business and personal relationships
  • Ability to extract relevant information and identify opportunities
  • Good Retail industry knowledge
  • Retail Business Processes & typical challenges
  • Retail business models and industry trends
  • Good Retail Technology knowledge
  • Enterprise Architecture and Typical Retail Architecture landscape (focus on Data landscape, analytics, ERP, Other key systems)
  • Technology trends
  • Excellent collaboration skills
  • Collaborate within client environment , with other partners as required
  • Collaborate within JKTech service system to align the organization effectively around the client
  • Excellent communication skills
  • Spoken communication & presentation skills
  • Written communication skills
  • PPT presentation creation skills

JK Tech

$$$

Are you a creative and driven individual looking to kickstart your career in the world of marketing? We have an exciting opportunity for you to become a Marketing Assistant and be an integral part of our dynamic marketing team.

As a Marketing Assistant, you will play a crucial role in supporting our marketing efforts and helping us achieve our business objectives. You will work closely with our marketing team to execute various marketing campaigns, conduct market research, analyze data, and assist with the creation of marketing materials.

Key Responsibilities:

  • Collaborate with the marketing team to develop and execute marketing campaigns across various channels, including digital, and traditional marketing.
  • Conduct market research to identify industry trends, customer preferences, and competitor strategies.
  • Analyze marketing data and provide insights to optimize campaign performance and improve marketing strategies.
  • Assist in the creation of marketing materials
  • Support the planning and coordination of marketing events, including trade shows, conferences, and product launches.

Qualifications:

  • Bachelor’s degree in marketing, business administration, or a related field.
  • Strong communication skills, both written and verbal.
  • Proficiency in digital marketing platforms and tools.
  • Excellent organizational skills and attention to detail.
  • Ability to work effectively in a fast-paced and deadline-driven environment.
  • Strong analytical and problem-solving skills.
  • Knowledge of market research techniques and data analysis.

If you are a motivated self-starter with a passion for marketing, we would love to hear from you! Join our team as a Marketing Assistant and take your marketing career to the next level. Apply now with your resume and cover letter.

Predrcom

$$$

Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you!

We specialize in crafting exceptional events that leave a lasting impact. As an Event Marketing Assistant, you’ll play a crucial role in helping us deliver seamless and unforgettable experiences to our clients and

attendees.

Your Role and Responsibilities:

  • As an Event Marketing Assistant, you’ll be a key player in the success of our events. You will:
  • Assist in planning, organizing, and promoting events from concept to completion.
  • Engage with potential attendees and sponsors to ensure a high level of participation.
  • Serve as a Brand Ambassador for our client partners.
  • Monitor event performance and gather insights for future improvements.
  • Embrace challenges with a proactive attitude and contribute fresh ideas to enhance our events.

Qualifications:

  • Strong organizational skills with exceptional attention to detail.
  • Excellent written and verbal communication abilities.
  • Ability to thrive in a collaborative team environment.
  • Highly developed organizational skills.

Why Join Us?

Joining our team means becoming part of a supportive and creative community dedicated to excellence. We offer:

  • Growth opportunities to expand your event marketing skills.
  • The chance to work on diverse and exciting projects.
  • A positive and inclusive work culture that values innovation.
  • Competitive compensation and benefits package.

Thank you for your interest!

Predrcom

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring a “Senior Technical Product Manager” for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.

Company: One of Our Clients

Position: Senior Technical Product Manager

Location: Ashburn VA

Duration: 12 months with Extension

Responsibilities:

  • Drive program execution while ensuring that the project activities meet stakeholder requirements.
  • Gain technical knowledge of YARD Data Products to facilitate technical product documentation.
  • Creating visual and technical documentation of processes and data using 3rd party tools like Lucid Charts
  • Making it easier for other users to understand the current data structures and capabilities of the different data products.
  • Create processes for updating and maintenance of technical documents created.
  • Developing a central repository where documentation can be stored and accessed easily by other product stakeholder.
  • Partner with stakeholders and customers to solicit new project opportunities for presentation and approval to the project.
  • Ensure effective change control procedures and processes are efficiently used to maintain control on scope, schedule and cost.
  • Define and refine best-in-class operating processes, scaling processes from small/scrappy to large/high functioning, working closely with leadership.
  • Be accountable for your work.

Required Skills/Experience:

  • 2-4 years’ experience technical product management experience, working directly with software development teams at a technology or media company creating technical documentation
  • Understanding of modern technical architectures
  • Lucid Chart experience
  • Experience working with cross functional teams, building process and data documentation
  • Expert with the Atlassian suite, especially Confluence and Jira
  • Ability to create technical documents to define requirements and what has been built to meet those requirements
  • Excellent communication, and ability to synthesize and report information to senior management
  • Strong attention to detail
  • Strong time management and prioritization skills
  • Proven abilities to take initiative and be innovative

Preferred Education/Experience:

  • Computer Science or similar technical degree
  • Relevant certifications such as Atlassian Certified Expert, Scrum Certification
  • Experience with Lucid Charts and creating technical documentation
  • Experience at a tech company, has worked on technical projects

About Net2Source, Inc.

Net2Source is a total talent management solutions company with its presence in 50+ countries. Our creative solution service offerings aim at becoming your one stop destination for hiring talent needs globally.

Want to read more about Net2Source? Visit us at www.net2source.com

Equal Employment Opportunity Commission

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 4100+ employees globally and 30+ locations in US and operations in 50+ countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services.

Fast Facts about Net2Source:

  • Founded in 2007
  • 100% Minority Owned, Debt Free, Private
  • 4100+ consultants globally
  • 2550 consultants placed in the US
  • 750+ team of in-house staffing team
  • 30+ sales offices in the US, and 50+ Offices globally
  • Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia)

Awards and Accolades:

  1. 2020 Fast 100 Asian American Businesses by the US Pan Asian American Chamber of Commerce Education Foundation (USPAACC 2019)
  2. 2019 & 2018 Ranked 21st Fastest Growing Staffing Company in USA by Staffing industry Analysts
  3. 2019 & 2018 Fastest 50 by NJ Biz (Ranked (9th and 27th ).
  4. 2019 Top 100 Fastest companies to grow in Dallas by Dallas Business Journal.
  5. INC 5000 Fastest growing for 8 consecutive years in a row.
  6. America’s Most Honored Businesses (Top 10%)
  7. 2019 Dallas Top 100 by Dallas Business Journal
  8. 2019 Proven Supplier of the Year by Workforce Logiq
  9. 2019 Spirit of Alliance Award by Agile1
  10. 2018 Best of the Best Platinum Award by Agile1
  11. 2018 TechServe Alliance Excellence Awards Winner
  12. 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Regards

Rakesh Singh

Delivery Manager

Office: (201) 340-8700 x 282 | Cell: (201)-839-3818 | Fax: (201) 221-8131| Email: singh.rakesh@net2source.com

Net2Source Inc.

$$$

CarMax, the way your career should be!

Work Location and Arrangement: Work location is flexible if within 100 miles of the Richmond, VA Technology Innovation Center, Dallas Technology Hub or Atlanta, GA CarMax Auto Finance Office if approved by the Company.

8116 – Midtown Office – 2220 W. Broad Street, Richmond, Virginia, 23220

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Manager, Retail Strategy & Analytics:

About The Team

The Retail Strategy team is a world-class community of analysts who work in a collaborative environment that leverages a variety of strategic and technical skillsets to help drive CarMax’s $20B retail sales business. CarMax’s retail business is undergoing an exciting eCommerce & omnichannel transformation which is helping us extend our market leadership while positioning us for future growth. The Retail Strategy team is at the center of this transformation and is focused on driving a cohesive end to end omni channel experience as customers shop on our website, with our contact center, and in our stores.

Our team tackles this work while ensuring we are a great representation of CarMax’s 4 core values:

Do the Right Thing: We prioritize maintaining the culture of integrity which has set CarMax apart in the used car industry, and promote a respectful and inclusive environment at work

Put People First: We’re focused on nurturing associate development and on maintaining a healthy work culture, while also making sure our customers are offered a great experience

Win Together: Teamwork is essential to what we do; we regularly learn from each other and draw on each other’s expertise and perspectives

Go for Greatness: We continually improve our abilities and the products that we support, to reinforce CarMax’s position as the industry leader

About The Role

Buying a car is a major, exciting purchase for customers which involves many steps & considerations from researching vehicles online, to understanding financing, to ultimately buying that perfect car – Each year, millions of customers come to CarMax searching for their perfect car. The Retail Strategy team leverages data, analytics, and strategy to help ensure customers receive a great experience today while driving CarMax’s eCommerce & omnichannel transformation.

There are several sub-teams on Retail Strategy who focus on the different parts of the retail shopping journey. As a Manager in Retail Strategy, you will work with business partners in our Product, Technology and Operations departments to help drive the retail business forward on a team focused on one of these areas:

  • Web Strategy – Works to analyze, understand, and inform priorities to optimize customers’ upper funnel search & finance experiences on CarMax’s digital properties
  • Product Strategy – Works to build & enhance online progression steps that allow customers to complete as much of the car buying process online as desired
  • Customer Experience Center (CEC) Strategy – Works to ensure CarMax’s contact center provides exceptional service to customers needing assistance via phone, text or chat while shopping remotely for a vehicle
  • Sales Strategy – Works to ensure the in-store shopping experience for all customers is exceptional, regardless of they completed steps of the buying process online
  • Business Operations Strategy – Works to enable a fast & easy process for customers in store when they are ready to transact

What You Will Do – Essential Responsibilities

  • Be a thought leader who helps set the strategic direction for business partners in Product, Technology and Operations
  • Partner across the business to ensure the strategy of all teams you support ladders to CarMax’s overall retail vision
  • Develop & enhance analytical tools, such as data sets, models, reports, and dashboards, utilizing them to monitor performance and drive ongoing performance
  • Generate value-creating ideas and work with business partners to prioritize and activate against these ideas
  • Design & analyze tests to evaluate the effectiveness of changes to our products and operations

Qualifications and Requirements

Ability to consistently deliver at a high level on the responsibilities listed above. Requirements listed below are representative of the knowledge and skills required:

  • A track record of excellent problem solving, strategic thinking, and quantitative/qualitative analysis
  • Experience conducting large scale data analysis to support conclusions, and a willingness to gain proficiency in data analysis tools such as SQL, or Tableau
  • Ability to apply business and technical knowledge to solve complex problems, produce results, and make recommendations
  • Ability to communicate complex topics to people with varying backgrounds and levels of technical familiarity
  • Willingness and enthusiasm to collaborate with a team of passionate analysts and business partners who are regularly shaping strategy at a big-picture and a detailed level
  • Four or more years of experience in an analytical or strategic role
  • Four-year undergraduate degree with strong academic performance

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax

$$$

Customer Success Manager Job Description

We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests.

Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

Customer Success Manager Responsibilities:

  • Develop and manage client portfolios.
  • Sustain business growth and profitability by maximizing value.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Aid in product design and product development.

Customer Success Manager Requirements:

  • Communications or marketing degree.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.

Vivetdata

The Graphic Design and Marketing Coordinator will be responsible for conceptualizing and creating digital and print graphics/images and must have skills in conception, layout and typography. This person will also assist with marketing and delivery of new products, logos and event-based features for our upcoming annual conference of over 25,000 members.

Responsibilities:

  • Design and produce a broad range of branded creative deliverables, including print collateral, illustrative infographics, digital UI, wireframes, mockups, presentation slides, email graphics, and branded templates
  • Oversee original design print and graphic projects, from conception to delivery
  • Prepare advertisements, brochures, logos, signage, exhibits/displays, social media graphics, chapter templates, teaching materials, booklets, style guides, sales collateral, direct mail graphics, web graphic support, and other related design projects
  • Refine images, fonts and layouts using graphic design software best practices and implementing skilled typography techniques
  • Manage printing processes and coordinate with printing facilities
  • Maintain brand consistency throughout various projects
  • Maintain digital records and file backup
  • Collaborate with senior designer on all projects

Requirements:

  • Bachelor’s degree is PR, Marketing, Graphic Design, Communications, Fine Arts, or other relevant major
  • 2+ years of relevant experience in graphic design and marketing
  • Proficiency with MSOffice, Illustrator, and InDesign, and Adobe Creative Suite required
  • A creative thinker with strong knowledge of fundamental design principles including typography, color theory, spacing, layout, visual presentation, and follows design trends
  • A strong writer with knowledge of marketing fundamentals
  • Ability to produce deliverables in a fast-paced work environment
  • Ability to utilize strong verbal and written communication skills
  • A team player effectively interacting with employees at all levels within the firm
  • Must be able to produce a portfolio of completed work

ROCS Grad Staffing

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