People & Culture Manager

Job Summary

CADY’s People & Culture Manager provides human resources support to the CADY Innovation Center and field operations. Support may include training, coaching, document processing, document preparation, onboarding and payroll assistance, report running, communication to employees regarding HR programs and processes, answering HR questions, and general support as needed for the Senior Director of People and Culture. Acts as a trusted business partner for leaders, supporting all employee related people functions.

Who is CADY?

CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 40% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary.

Who are you?

You are an ambitious, detail oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company!

Top 5 Responsibilities

1. Employee relations & manager coaching

2. Total rewards & benefits administration

3. Performance management & recognition programs

4. Culture initiatives & team building

5. HR compliance & procedures

Additional Responsibilities

• Manage requests or inquiries from team members following defined procedures and guidelines. Conducts proper and confidential reviews and investigations, working to resolve cases within acceptable timeframes, further escalating inquiries as appropriate to uphold timely, effective resolution.
• Assist team members with workforce issues by listening empathetically to concerns, managing, and handling the case in a sensitive manner. Keep team members regularly informed of the status of the case, informing the team member of obligations to ensure a timely and accurate handling of the case in accordance with company policies and guidelines.
• Communicate and interact effectively with team members and members of the people team while displaying empathy and courtesy. Cultivate a high level of trust with all customers, stakeholders and team members. Assist and encourage team members to make effective use of the HRIS and other self-service options, systems, products, services, etc. to drive rapid resolution and empower the team member. Educates and informs customers of the full range of HR services available to them.
• Provide day-to-day performance management guidance and consultation to leaders (e.g., coaching, counseling, career development, progressive discipline). Provide HR policy guidance and interpretation.
• Ensure that company policies, handbooks and procedures are adhered to and in compliance with all applicable Federal, state, and/or municipal laws. Make a conscientious effort to ensure that the workplace is free of all discrimination and harassment.
• Partners with leaders in assessing HR needs and capability building for performance management, legal compliance, effective investigations, risk management etc.
• Builds trusted relationships with managers and field operations leaders to provide support that ensures the successful execution of all people initiatives, human resources programs and services that support the organization’s objectives.
• Provides consultation support to leaders addressing environmental concerns, employee relations and employee conduct issues.
• Support field operations regarding payroll issues/resolutions. Partner with leadership and payroll manger to resolve issues in a timely manner.
• Responsible for the development, implementation and administration of all total rewards programs for full-time and part-time employees. This includes all aspects of the employee benefits, health, welfare and retirement programs.
• Consults with and advises employees on eligibility, provisions, claim resolution and other matters related to benefits.
• Runs reports and does analysis to make recommendations regarding total reward programs.
• Verify and reconcile the calculation of monthly premium statements for all group benefit policies, resolve administrative problems with the carriers and/or vendors.
• Manage the annual open enrollment process and communications.
• Perform benefit audits to ensure integrity of data in HR system and with carriers/vendors.
• Manage and administer the 401k plan, including all compliance and fiduciary activities.
• Responsible for administration of HSA programs.
• Administer COBRA program.
• Manage eligibility with various benefits carriers/vendors.
• Maintenance of paid time off policy to include performing periodic audits to ensure HR system is accurate, coordinating paid time off for employees on leave with payroll, and answering employee questions regarding policy, balances, etc.
• Assist in the creation and implementation of HR programs, training, processes and policies.
• Audit and manage process and compliance with leaves of absence, FMLA, workers’ compensation, ADA, FLSA, wage & hour and ACA etc.
• Prepare and distribute people-related announcements and communications.
• Collaborate and implement people events and culture initiatives.
• Maintain and update employee data in Paycom.
• Conduct new hire orientation for the Innovation Center and field operations.
• Collaborate and assist with processing new hires, terminations, promotions and demotions. Collect appropriate documentation.
• Partner with people team on proper execution of employee life cycle and improve processes as needed.
• Provide support for unemployment claims/scheduling and coach operators for upcoming hearings.
• Partner with HR team members and business leaders to build meaningful insights into our people data through reports on key metrics / analytics and perform audits as needed and requested.
• Oversee compliance with statutory reporting and filings (i.e., DOL reporting, EEO1 Reporting, I-9 compliance, census report)
• Create and generate ad hoc reports, spreadsheets and PowerPoint slides.
• Perform special projects, assignments and other job-related duties as may be needed or required.

Job Requirements

Qualifications/Skill Requirements

• Must be at least 18 years of age
• Must pass a satisfactory background check
• Detailed oriented with excellent verbal and written skills
• Strong problem-solving skills and experience
• Fundamental Google Suite skills
• Ability to maintain confidentiality of sensitive or proprietary information
• Comfortable calling field operators and providing guidance over the phone
• Comfortable presenting to an audience in person and virtually

Experience

• Minimum of 3 years of human resources
• Previous employee relations with part-time workforce is required
• PHR/SPHR is a plus
• Paycom experience is a plus

Education

• High School diploma or equivalent
• Bachelor’s degree in business, management, Human Resources and/or organizational development and/or equivalent work experience

Physical Requirements and Environmental Factors

• Extended periods of viewing computer screens
• Moderate noise and other potential sensory stimulants (i.e., business office with computers, phone, and printers, music, and light foot traffic)
• Able to bend or stoop as needed

CADY