Account Manager, Experiential

JOB TITLE: Account Manager

POSITION: Full-Time

Applicants for this role must have account experience at an agency and be willing/able to work from our office in Santa Monica, CA.

Summary of Position:

As an Account Manager at Mirrored Media, you will play a pivotal role in driving client management and success. Your primary responsibility will be managing day-to-day communication with clients and internal counterparts to ensure the flawless execution of experiential campaigns while also tracking and growing project revenue. The ideal candidate possesses a blend of strategic thinking, leadership skills, and a passion for creating memorable brand experiences. Candidates should have exceptional interpersonal communication skills, prior client and project management experience in an agency setting, and a demonstrated ability to problem-solve and facilitate multiple projects simultaneously. The candidate should also possess excellent writing editing skills as they will be responsible for writing and overseeing client communications, creative pitch copy, media audits and reporting, strategic recommendations, briefing documents, etc.

Job Responsibilities:

Account Management and Strategy:

• Serve as the primary, day-to-day client contact on multiple projects to ensure overall goals and KPIs are met.
• Respond to and facilitate client requests on a timely basis  and troubleshoot as challenges arise.
• Utilize creativity and strategic thinking to become a trusted resource for existing clients, building strong relationships, and providing consulting support offering insights and recommendations to enhance their experiential efforts.
• Support management of scope of services agreements, including deliverables, budgets, and change orders for assigned clients.
• Understand client needs, objectives, and brand guidelines to ensure tailored experiential marketing solutions are being delivered.
• Work alongside cross-functional internal resource teams in the development of programs addressing client’s needs and objectives.
• Drive the development of creative briefs and ensure alignment with client objectives.

Project Execution:

• Oversee the end-to-end execution of experiential marketing campaigns, ensuring they are delivered on time, within budget, and meet or exceed client expectations.
• Collaborate cross-functionally with internal teams, including creative, production, and logistics, to ensure alignment and successful execution of experiential marketing campaigns.
• Identify, implement, and manage detailed production timelines and operational plans to execute a project, meeting all client and internal expectations (creative intent, KPIs, metrics, etc.).
• Manage top-level communication with clients regarding contracting, budgets, payment schedules, scope changes, timelines, etc.
• Monitor project financials, identify potential issues, and implement solutions to meet financial goals.
• Conduct post-campaign evaluations to measure success and identify areas for improvement.
•  Foster a collaborative and inclusive work environment that encourages creativity, innovation, and teamwork.

New Business Development:

• Assist in new business generation, including proposal (RFP) development, pitches, and outreach.
• Identify and pursue opportunities for new clients and organic account growth.
• Support finding areas of opportunity within each existing client for Mirrored Media to grow our business with them organically.

Requirements:

• Bachelor’s degree in Marketing, Business, or a related field
• 5-7 years of proven experience in an account management role within an marketing or events agency, Ability to work cross-functionally and interdepartmentally
• Strong strategic thinking, problem-solving, and communication skills
• Financial acumen and experience managing budgets
•  Self-starter with the ability to juggle multiple concurrent projects and tasks at once and complete work within tight and ambiguous timelines 
• Excellent organizational and project management skills with great attention to detail
• Solid oral and written communication skills; advanced proofreading and editing ability
• Excellent computer skills including Microsoft, Apple, and Google applications 
• Must be able to work at a computer in an office setting, and remain in a stationary position 50% – 100% of the time. 
• Must be able to work nights and weekends occasionally, and travel domestically and internationally as work requires
• Must be able to work on projects onsite; often working outdoors, late hours, constantly walking up and down stairs, and often walking in excess of 20,000 steps per day
• This job has a hybrid in-office and remote work schedule, based out of our Santa Monica office; candidate must be local 

About the Company:

Mirrored Media is an award winning experiential & digital marketing firm with a focus on music and entertainment. We create high impact, enduring lifestyle campaigns that help brands connect to their target market through buzz worthy experiences.

Our board includes Steve McBeth, founding President of Disney Interactive; Steve Kofsky, of RCI Global LLC; Hans Zimmer, world renowned film composer. As an award-winning agency, Mirrored Media is consistently recognized as one of the most creative companies that caters to brands, media, influencers, and artists, creating custom tailored marketing solutions. By bridging the gap between music, technology, influencers, art, automotive, and fashion, Mirrored Media has curated some of the most successful and influential experiential activations and campaigns. Ultimately, every client experiences transformational results.

The company culture is light hearted but passionate. As a millennial founded company in a high stress industry, we pride ourselves on our team. You will benefit from a close working relationship and exposure to multiple areas of the business. We are always looking for growth within the company, and we invest in the personal and professional growth of our family.

Mirrored Media