General Manager
*Company details and additional information will be shared during the interview stage.
What You Will Do
As the General Manager, you’re the visionary leader steering the success of our Houston, TX property. Your role encompasses strategic management of the hotel, restaurant, poker room, and event space, ensuring each aspect reflects the highest standards of quality and service. Reporting directly to the ownership group, this position demands a comprehensive understanding of upscale hospitality management.
You’ll be Responsible For
- Overseeing daily operations, ensuring seamless synergy among the hotel, restaurant, poker room, and event space.
- Developing and implementing standard operating procedures for top-tier service, cleanliness, and efficiency.
- Collaborating with department directors to proactively and creatively solve problems, celebrate and reward performance, and enhance overall guest satisfaction.
- Taking full ownership of the P&L for the entire property, implementing strategies to enhance revenue and control costs.
- Analyzing financial statements and performance metrics to make data-driven decisions and drive profitability.
- Leading sales efforts by driving a marketing and promotional strategy that attracts and generates new revenue building opportunities while retaining event bookings, maximizing revenue potential.
- Motivating, mentoring, and providing leadership and development to department managers and their teams both in person and virtually.
- Inspiring and mentoring a diverse team, fostering a positive work culture that encourages continuous improvement, learning and development, accountability, and excellence through coaching and recognition
- Upholding and enhancing the property’s reputation for delivering exceptional guest service.
- Addressing guest concerns promptly and professionally, seeking opportunities to exceed expectations.
- Monitoring and promptly responding to guest feedback, leveraging insights for continuous improvement.
- Overseeing the planning and execution of events, ensuring seamless coordination and exceptional service.
- Developing and maintaining strong community relationships with neighbors, vendors, industry partners, and the local business community at large.
Who You Are
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel management, with a focus on complex properties.
- Proven experience managing diverse functions, including hotel accommodations, upscale dining, entertainment (e.g. poker room), and events.
- Fluency in modern hotel systems architecture, strong technological literacy, and the ability to drive improvement implementation as the technology landscape evolves.
- Strong organizational skills, with the ability to both manage projects and communicate prioritization and progress upwards.
- Excellent communicator, with writing and editing skills.
- Strong financial acumen with a track record of P&L ownership and achieving financial targets.
- Excellent leadership, development, and interpersonal skills, with the ability to inspire and motivate a high-performing team.
- Impeccable guest service orientation and a commitment to maintaining the highest standards of quality.
We Would Love
- Basic experience in poker or gaming
- Deep community connections and experience working with the city of Houston
What We Offer
- Competitive salary with bonus opportunity
- Comprehensive benefits package, including a free medical plan with customizable options
- Paid time off
- 401k with company matching
- Free basic life insurance
- Employee assistance and wellness program
We provide equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
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