PF is the brand of choice in the health and fitness industry, with a mission statement of providing a clean, affordable, and non-intimidating gym environment for everyone. PF Northwest owners are a couple that opened their first franchise location in April 2011 in Vancouver, WA. Since then have expanded to 10 locations across OR and WA with an ambitious scheduled development plan over the next five years.
At PF Northwest, we pride ourselves on building an atmosphere of positivity and inclusivity in our business; Our company culture is shaped around equity, hard work, and trust. As we believe growth comes from service excellence, our company is focused on training and developing our talents to deliver the best experience to our members. It’s a place for motivated team members with a passion for sports and service to grow their professional capabilities.
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club.
You want to contribute to building an atmosphere of positivity and inclusivity, and you value a culture of equity, hard work, recognition, respect, and trust. Join an inclusive and casual team environment with co-workers who, like you, will help make us all great.
Work out for free and enjoy the Black Card amenities
Generous PTO, Paid holidays for eligible managers
Medical, Dental, Vision insurance, Tax-free HSA and Flex saving plans, and supplement insurance options.
Build a career through advancement opportunities.
Essential Duties and Responsibilities
- Assist in recruiting, hiring, training, and developing a high performing staff consisting of Member Service Representatives, Trainers, and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
- Member service oversight – Ensuring staff is providing a superior customer experience.
- Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk-related activities, including:
- Answer phones in a friendly manner and assist callers with various questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues, and questions.
- Assist in overseeing cleanliness and maintenance of the facility.
- Assist in ordering supplies using a specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any absent employee.
Qualifications/Requirements
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy, and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard-working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to lift up to 50 lbs occasionally.
- Will occasionally encounter toxic chemicals during shift.
OKTA Holdings (dba Planet Fitness)
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