Club Manager

Job Title: Club Manager

Location: Palo Alto, California

Position: Full-time

Greenmeadow Community Association (GMCA) is currently searching for a Club Manager to oversee the GMCA’s recreational aquatics and facility operations. Established in 1954, GMCA is a private, non-profit, swim and social club located in the Greenmeadow neighborhood of Palo Alto, California. Our facilities include a competition-size pool, clubhouse, and park. Learn more about Greenmeadow at www.greenmeadow.org

Job Description:

The Club Manager is a full-time, salaried position and is responsible for leadership and management of the club’s operations and facilities. The Club Manager is responsible for ensuring the club is a healthy, safe and enjoyable experience for members and their guests. This position reports directly to a member-elected Board of Directors and manages a staff that includes an assistant manager, swim coaches and lifeguards to achieve the club’s mission and vision.

The Club Manager is fully responsible for day-to-day operations, facilities management and rental, club program support, long term maintenance projects, and change management programs and planning. To achieve this, the Club Manager must be able to manage the staff and work collaboratively with the GMCA Board and committee members . The Club Manager is responsible for managing the club’s performance against the annual budget and will be instrumental in providing input for the annual budget process with the Board. This position requires a willingness to work flexible hours, particularly during the high season (May-September), which requires more hours than the low season (Oct-Apr).

The ideal candidate will have a balance of leadership, management, administrative and interpersonal skills. An eye toward process improvement and optimization is always welcome. The ability to collaborate effectively with our members and our management is critical to the smooth operations of the club.

Core Responsibility Summary: Administration, Budget, Facilities & Capital Projects, General Operations, Membership, Pool and Camp Programs, Personnel Management, Policy, Rentals (clubhouse, pool and park), Technology Platforms.

Key Responsibilities:

Personnel Management & Administration

• Hire, train, supervise, and schedule staff that may include an assistant manager, swim coaches, lifeguards and camp counselors. Ensure compliance with federal, local and state laws.
• Lead staff meetings and ensure all required training is conducted; verify and update staff certifications.

Facilities and Pool Operations

• Ensure facilities maintenance and staffing levels will support pool and facility operating hours for member use and club activities.
• Manage the pool equipment and water chemistry.
• Ensure compliance with all federal, state, and local regulations and certifications for safe and healthy operations of the pool, facilities, grounds, and equipment.
• Collaborate with Coaches on summer operation schedule and budget for program needs; oversee recreational program planning, registration, and execution.

General Management & Administration

• Propose and manage the budget for labor, supplies, maintenance, and equipment. Collaborate with Board members to plan for anticipated major facility and equipment maintenance, repair, and replacement needs.
• Manage day to day operations activities including open swims, lap swims, swim lessons, team practices and meets, clubhouse rentals, pool rentals and park rentals.
• Help organize and oversee swim team activities.
• Manage summer and winter camps for youth in the community.
• Plan and manage member events in the clubhouse, pool, or park. Maintain an event calendar.
• Maintain and update the membership database. Handle member renewals and payments.
• Manage contracts with club vendors, including cleaning and grounds maintenance as well as pool and clubhouse rental applications and agreements.

Communications & Technology

• Communicate key information to the board and to club members, including operating schedules, closures, special events, recreational programs, etc.
• Attend meetings of the Board of Directors and report out on key updates.
• Respond and follow up on member- or community-related issues in a timely manner.
• Ensure that the GMCA website is up-to-date and accurate.
• Manage current use and future development of technology management tools for operations and communications.

Required Qualifications, Skills & Training:

• Experience in leadership and/or management positions involving strategic planning.
• Ability to understand and manage one’s own emotions, as well as the emotions and motivations of others. Applies emotional intelligence skills to communicate effectively, collaborate with diverse teams, resolve conflicts, and inspire positive outcomes.
• Customer-orientation
• 5+ years of experience in a management position in a hospitality or community association setting directly supervising 2 or more employees.
• Bachelor’s degree in business administration, hospitality management or any equivalent combination of training, education, and experience.
• Successful track record of managing projects or programs.
• Experience with Google Workspace office applications, Microsoft Office Suite.

Desired Qualifications:

• Experience in the operation and maintenance of swimming pools and associated equipment; the health and safety standards and practices relating to the operation of pools.
• Lifeguard certification. Experience as a lifeguard and swimming instructor and/or experience directing activities at swimming pools.
• Maintenance of a website.

License, Certification, and Other Requirements:

• Flexibility to work occasional early mornings, weekends, or evenings.
• Ability to swim.
• Current, valid Driver’s License.
• First Aid and CPR Certification. GMCA will support post-hire if necessary.
• Aquatic Facility Operator (AFO) or Certified Pool Operator (CPO) Certification. GMCA will support post-hire if necessary.

Compensation Range: $75,000 – $100,000 depending on skills and experience.

Benefits: GMCA provides medical and dental insurance coverage and offers a 401(k) matching and investment plan.

How to Apply:

If you are interested in becoming part of the Greenmeadow Community Association team, please send your resume and cover letter to: [email protected]

GMCA’s commitment to diversity, equity and inclusion also extends to our staffing and hiring practices. All qualified applicants will receive consideration for employment without attention to any protected characteristics. Qualified candidates may be asked to perform a background check.

Greenmeadow Community Association