Assistant Front Office Manager

Who We Are…

The Ned NoMad is a new members’ club and hotel that opened in the heart of New York in summer 2022. It’s the first international ‘Ned’ site to open following the launch of The Ned London in 2017.

The Property…

Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features have been honored, with interiors designed by the Soho House Design team.

The Ned NoMad offers a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club will give members access to a rooftop bar and terrace restaurant as well as a first-floor bar, grill and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property is Cecconi’s, a modern day classic Italian restaurant.

The Role…

We are looking for an Assistant Front Office Manager to support and report directly to the Front Office Manager. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.

Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is detail-oriented and guest centric is a must to ensure the front office operations are seamless and effective.

Primary Responsibilities:

• Manage and oversee the front office while maintaining operational procedures and delivering a consistent level of high standards of customer service within the department.
• Respond in courteous, professional, and rapid manner to resolve all guest and staff difficulties.
• Maintain adequate inventories and assist in ordering operating supplies.
• Process all guests’ disputes and claims.
• Influentially promote and mentor staff to achieve departmental goals, related to payroll, expenses, staffing levels and guest service.
• Manage staff in all aspects including recruiting, training, schedules, payroll, staff complaints and disciplinary procedures while supporting the new hire on-boarding process with all new employees.
• Coordinate Front Office activities with other departments for all VIP check-ins.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Responsible for preparing daily reports and financial summaries for leadership.
• Act as concierge for hotel guests while also supporting check-in/out, restaurant suggestions and car services.
• Upholds Mystery Shopper guidelines and all Service Standards.
• Assess staff performance, conduct appraisals, and strategize for improving staff performance.
• Greet hotel guests and members upon arrival.

Requirements:

• A minimum of 3+ years of experience in a fast paced and professional environment
• Previous Front Office Manager or Assistant Front Office Manager experience managing a unique and special stay for all members and guests
• Proven success of “champion of the culture,” facilitating excellent communication and engagement
• Team focused with an understanding of the bigger picture and how you can contribute
• Able to effectively manage different stakeholders and be persuasive

Our Doors Are Yours to Open:

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Work Perks…

• Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
• Referral bonus + competitive compensation
• Career development, career training and the opportunity to work internationally
• Flexible work schedules
• Discounted family rates
• Family meals, complementary Night Stay (every 6 months of service)
• Two weeks’ vacation, 9 days PTO, 9 Holidays and much more

The Ned