Retail Operations and Communications Manager (Corporate role)
Summary
The Store Support and Communications Manager enables the efficient operation of our fleet of stores by managing and or supporting multiple distinct elements of store support, including store communications and interdepartmental communication. Facilitating communication with internal business partners, monitoring, and intervening as needed with new initiatives and established and ongoing processes. (This is not a district manager or store manager position)
Responsibilities/ Duties
- Partner Cross Functionally with other corporate-based departments to develop communication store needs.
- Schedule and lead interdepartmental meetings to improve communication internally within the corporation to protect the stores from unrealistic workloads.
- Participate in setting new procedures and processes within Store Communication.
- Review communication to stores for accuracy and efficacy.
- Manage the documentation of workflows, policies, and procedures for reference manuals, guides, policies, and procedures.
- Consult with IT, Transportation, Inventory Management, Logistics, Enterprise Learning, Risk Management, and Legal
- Analyze existing reports and other relevant data to identify opportunities for improvement.
- Identify and update obsolete or redundant activities within the department.
- Support Operations Management staff in project activities, including prioritizing, developing schedules, identifying resources, preparing plans, and resolving issues.
- Ensure all actions required to support the stores’ operational needs are performed accurately and promptly.
- Align individuals’ responsibilities with their strengths and affinities where possible.
- Coordinate/prioritize projects within the team and (as needed) across the organization.
- Create and maintain a culture of Win as Team
- Lead process improvement and systems integration projects that will improve business operations.
- Assume positive intent- be professional, positive and engaged at all times.
- Abide to the Code of Business Conduct and Ethics Policy
- Ensure compliance with internal controls as applicable to your function within the organization.
Qualifications and Requirements
Minimum Required Experience/ Skills/Knowledge:
- 5+ years of professional experience in operations
- Must have retail operation experience
- Must have Worked in a corporate environment
- Experience using analytical, sales, and productivity tools.
- Strong organizational skills, including prioritizing, scheduling, time management, and meeting deadlines.
- Customer service, retail, or manufacturing experience.
- Proficiency in using Microsoft Excel
- Ability to work effectively with many different teams within the company.
- Strong written and verbal communication skills. Proficiency in composing concise, accurate, and appropriately targeted responses.
- Flexibility to changing duties and responsibilities.
- Solid PC (Microsoft Office) and technical skills
- Strong attention to detail
- Elevated level of customer service and relationship management, with excellent interpersonal skills
Preferred Experience/ Skills/Knowledge:
- Communications degree
- Microsoft Office Suite- extensive Excel and PowerPoint
- Strong oral and written communication skills
- Strong analysis and assessment skills
- Experience leading in-person and remote teams.
- Experience with planning and organizing workstreams.
- Strong collaboration and relationship-building skills.
- Experience in retail, hospitality, amusement/ or other fields providing services to the public.
Competencies
Action Oriented, Adaptability, Active Listening, Teamwork, Time Management, Delegation, Attention to Detail
**** Currently in the City of Commerce and moving to Tustin in a few months.
**** We are not seeking a store manager or a district manager. We are seeking an operations and communications manager from a corporate office*****
Salary: $95,000 – $100,000
99 Cents Only Stores
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