The Communications Manager works to manage company-wide internal communications programs and activities, from development of strategy, messaging and planning through execution and measurement of internal message deliverables. The objective is to ensure all external parties are kept informed about business initiatives and culture, with a goal of motivating and inspiring. The position works closely with senior executives across the organization to establish organizational messaging and delivery across channels, including speaking points for leaders and managers, intranet, emails, social media, and newsletter/town halls. Additionally, the Communications Manager will lead and manage corporate/executive events and corporate external communications.
Job functions:
- Drive internal communications strategy development in conjunction with executive leadership.
- Develop and maintain cross-functional relationships across the business to ensure seamless communication.
- Create integrated communication plans that are aligned with the enterprise strategy, upcoming business deliverables and initiatives, while ensure communications are developed, approved, and executed on time and with quality.
- Develop and implement policies and procedures for communicating on behalf of the organization that represents the corporate identity and promotes and supports organizational goals and culture.
- Work closely with divisional leadership to implement a divisional communication rhythm of promoting the values and the culture of the organization.
- Plan, edit and write content for a variety of communications mediums (e.g., staff, intranet, video, or regular email bulletin.
- Provide thought leadership to help drive effective communications strategy and communication plans.
- Recommend communication opportunities for key executives and ensure messaging is delivered to all appropriate parties.
- Deliver presentation content for executive use at organizational events, such as board meetings, quarterly business reviews and site visits.
- Draft messages or scripts from executives for presentation to employees in written or spoken form.
- Ensure internal communication messages are consistent with external communication messages.
- Advise senior executives of developments throughout the organization, either face to face or through regular written communication.
- Develop internal communication success metrics and conduct surveys to monitor impact.
- Coordinate and plan with divisional personnel on the format and timing of employee appreciation events.
- Amplify marketing messaging and content, where appropriate, for employees on social media platforms.
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Critical Skills & Qualifications:
- Bachelor’s degree in Journalism or related field required.
- A minimum of 8 years of experience in internal communications is required.
- Excellent writing, editing and proofreading skills as well as the journalistic ability to source stories from employees required.
- Strong program management skills are required.Â
- Strong speaking and presentation skills required.
- Superb interpersonal, communication, and collaboration capabilities required.
- Excellent creative ability to devise communication strategies required.
- Familiarity with information technology, including social media, intranet technology and video communication required.
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