BHJOB15656_31124 – Engagement Manager- Intelligent Automation

Myticas’s direct client based out of North Chicago, IL is currently seeking an Engagement Manager – Intelligent Automation for an On-site – hybrid contract position.

Top 3-5 Skills/Requirements:

1. Bachelor’s degree in a technical or business management field, or equivalent combination of education, training, and experience
2. Project / Program Management Experience (2-3+ years managing IT projects)
3. Communication and change management experience
4. Stakeholder and relationship management experience
5. Familiarity with IT development and Pharma regulatory practices (e.g., SDLC and GxP requirements)

Nice to have skills:

1. Exposure to Automation technology (e.g., RPA, IVA, Process Mining)
2. DevOps / Agile delivery methodologies
3. Engagement Manager, Intelligent Automation

Responsibilities:

• Platform and Operational Models: Maintain and support operational models for enterprise IT platforms (including RPA, IVA, and Process Mining) to ensure scalability across perse functional areas and global teams and ensure continued operational efficiency and optimization.
• Engagement Workshops: Plan and conduct workshops with targeted BTOs / business areas to familiarize them with automation capabilities, their applications, and identify possible use-cases and next steps to partner with CoE to develop automations.
• Drive Project Success and Completion: Understand and drive leadership of the automation projects to success. Build key relationships with stakeholders, mentor team members and demonstrate leadership at all levels. Provide input for project estimates, schedule and cost/resource constraints with respective project teams.
• Initiate and Plan Project: Works with business and IT management to establish and gain consensus on project goals, objectives, financials, and deliverables. Plan, execute, monitor and control project deliverables from inception to closure. Monitor and ensure SDLC process steps are followed within the teams.
• Project Control: Assess the degree to which changes to scope, issues and risks will affect the project, working with business and IT management and sponsor to gain agreement for resolution. Measure performance to assure the project is progressing as compared to original plan and budget.
• Project Communication: Communicate CoE Program progress by producing project reports to provide timely and accurate status and decision support information to project teams, business, and IT management. Makes recommendations based on current project status to resolve issues and manage risks.
• Resource and Team Management: Partner with delivery manager and development partner to coordinate resources to ensure project needs based on forecast pipeline demand.
• Quality Management: Responsible for compliance with applicable Corporate and functional policies and procedures.
• Drive Continuous Improvement of CoE Process and Governance: Will continually examine Plans/Risks/Issues to identify gaps in project communication or process, hold project teams accountable for improvement, to drive proactive solutions as the project is ongoing. Escalate issues that need permanent process changes. Continuously measure appropriate KPIs and SLAs for the vendor delivery teams.

Qualifications

• Bachelor’s degree in a technical or business management field, or equivalent combination of education, training and experience
• 3-5+ years in designing and developing enterprise integrations or automations (RPA) and coordination of multiple team activities
• 5+ years of experience working in a large IT organization
• 2-3+ years managing delivery for IT projects or development teams
• Experience with BluePrism is a plus
• Experience with Intelligent Virtual Assistant (IVA) / chatbot technology is a plus
• Experience with Agile implementation methodologies specific to RPA delivery
• Experience with DevOps a plus
• Experience with Process Mining is a plus
• Proven experience in creating influence and building relationships
• Demonstrated ability to work with multiple stakeholders and manage competing priorities with internal customers

Myticas Consulting