Business Relationship Manager

Come join us!

TTX is now in Charlotte! Following a robust assessment, TTX determined Charlotte to be an ideal location to sustain our business success and provide continued value to the North American rail industry. Beyond that, locals know that Charlotte is a fast-growing hub for a diversified set of industries. It’s also a very nice place to live with nearby mountains, beaches, and an outdoor-friendly, year-round climate. We’ve chosen office space at The Line, a new office complex in the heart of Charlotte’s up and coming South End, which is “the place to be” with over 200 shops and restaurants, 2,500 multi-family residences, and lots of entertainment and art to enjoy.

Over 11,000 residents now call South End home. Many of the 17,000 employees who work in South End commute via the convenient Rail Trail. We’re excited about the opportunities for our business and our employees.

Why don’t you come join us?

About TTX

TTX is a unique and creative provider of service to the rail industry. Our signature yellow cars move the goods and raw materials that consumers and businesses rely upon every day. TTX has a friendly and helpful culture with smart, curious people who enjoy working together. At TTX you can expect: Professional development with continuing learning opportunities. Financial rewards for excellent performance through competitive pay and bonuses. TTX’s Total Rewards package includes fully paid Health, Dental and Vision benefits.

We are currently hiring a Business Relationship Manager

What you’ll do:

• Develop and maintain a long-term partnership with one or more key business lines for functional executives to apply technology solutions to their business needs
• With an understanding of the business strategy, organization, function, goals and objectives of TTX and the client’s business, serve as an effective point of contact and technology resource for the business line or functional head
• Use analytical abilities to understand issues, identify, pursue, and influence opportunities to use technology to help the client reduce costs, improve service and address business risks
• Play a key role in delivering effective communications concerning business impacting operational issues, changes in technology, and services
• Responsible for highlighting the successes and value that IT brings to its business partners and to increase their awareness of technologies that are available to solve business problems
• Assist in the intake, evaluation, and delivery of technology services available to the business and assist in identifying opportunities to leverage new technologies in order to achieve the desired business outcome
• Assist business partners with understanding and navigating cross-functional process such as Governance & Risk, PMO, and project evaluations
• Advocate within IT- translate and align business strategies against available technology solutions
• Identify opportunities to streamline/automate business processes and improve quality of services
• Educate and assist in guiding business partners about relevant processes, roles and responsibilities within IT and across the organization
• Understand and guide communications for projects/initiatives to ensure proper organizational change management practices are effective and appropriate
• Advocate for Governance & Risk related initiatives, communicating the importance of these efforts for the organization and the individual.

Qualifications:

• BS or BA degree in Information Technology or Business related field
• 7+ years of progressive experience in information technology and/or financial business experience
• Knowledge of business process mapping and re-engineering
• Ability to interact effectively and communicate with all levels of the organization
• Ability to work effectively with multiple businesses and IT stakeholders. Requires business process and technical understanding of IT and impact on the business.
• Dedication and commitment to top-quality service and to meeting customer expectations
• Strong perspective, understanding, and sensitivity towards company business issues
• Results-oriented leadership and facilitation capabilities
• Creativity and flexibility in analytical skills to facilitate leveraging solutions for a win-win outcome
• Natural leadership ability and strong work ethic

TTX is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer and compensation to all qualified applicants and employees without regard to age, race, color, national origin, religion, gender, handicap or disability, or any other category protected by federal state or local law.

ABOUT US

TTX Company is a leading provider of railcars and related freight car management services to the North American rail industry. TTX’s pool of railcars is ideal for supporting shippers in the intermodal, automotive, paper & forest, metals, machinery, wind energy and other markets where flatcars, boxcars and gondolas are required.

TTX’s generous Total Rewards package includes Paid Time Off, Health, Dental and Vision benefits, and 401(k) with company match. This position participates in Railroad Retirement.

TTX Company is an Equal Employment Opportunity Employer.

ABOUT THE TEAM

What we do:

Achieve strategic business value by leading and supporting TTX’s Digital Transformation, including cloud solutions, intelligent real-time analytics, machine learning and mobility.

• Supports daily business operations via systems and data
• Develops and/or provides hardware and software to run business
• Provide maintenance and trouble-shooting for business systems
• Special projects to transform business operations and meet business needs
• Provide Cybersecurity for TTX and its information assets.

TTX Company