Account Manager
The Account Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption. The AM plays a critical role in ensuring our partners receive maximum value from their investment.
Desired Skills and Experience:
· Bachelor’s Degree Required
· 1-3 years of professional work experience in a collaborative, data-driven environment
· Previous customer service and/or customer success experience preferred
· Sports, entertainment, and hospitality experience preferred
· Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
· Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
· Proven presentation and executive meeting planning
· Self-motivated person who can take directions and exceed expectations
· High personal integrity, ethics, and credibility
· Expertise with standard corporate software including JIRA, CRM, etc.
· Ability to work in a fast-paced environment while on-site with clients
Responsibilities:
· Support our Revenue team on assigned accounts to promote high levels of customer engagement, satisfaction, and product renewal
· Analysis of customer engagement and proactive outreach to increase product usage and adoption, reduce ticket waste, and improve customer experience.
Learn and develop skills required to successfully drive expansion sales and the enterprise-level
80Twenty
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