The Travel Booking Agent needs to be a dedicated, motivated, and service-oriented individual to join our esteemed team. As a Travel Booking Agent, you will immerse yourself in the realm of opulent travel, high end dining, VIP events and assist our discerning clients in curating their ideal itineraries. Our team of lifestyle managers builds bespoke travel itineraries and fulfils requests for exquisite dining experiences and entertainment, such as securing reservations at the world’s finest restaurants and arranging tickets for best-selling shows, concerts, and events. If you possess a talent for service, an ambition for success, and an insatiable passion for the finer aspects of life, then this is the ideal position for you! Your exceptional customer service skills, adeptness in utilizing travel research tools, and unwavering enthusiasm for travel and entertainment will result in unparalleled member satisfaction, substantial sales revenue, and repeated utilization of Ten for travel and other types of requests across the organization.
Serve our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience. Provide quotes via our CRM system by email for the members. Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member.
• Fully explore and understand each member’s requirements and use your superb knowledge of local suppliers to propose options which perfectly suit the brief.
• Offer the best value and competitive prices
• Use your commercial judgment to secure maximum supplier revenue without compromising the member’s wishes.
• Offer options to the member where this is the best choice for them for reasons of availability, price or suitability even if Ten will not earn supplier commission on the booking
• Complete jobs in response to briefs from members taken by colleagues allocated to your home page
• Follow up on your quotes to maximize the conversion of requests to bookings. For Internal Use Only
• Create complex “high touch” itineraries for our VIP and other high net worth members.
• To investigate opportunities to add value beyond the regular request and exceed the members’ expectations.
• Ensure members are made aware verbally and in writing before booking of all supplier terms and conditions and consumer protections
• Handle all member payments (if applicable) and arrange supplier payment through our finance team when required.
• Have the ability to work on multiple requests and sourcing options from various suppliers according to the member’s needs.
• Promote the wider Ten business to our members and suggest/take briefs for other teams in the business
• Resolve customer care/escalation issues related to jobs you have carried out for members.
• Follow up with the members to see if they are ready for their adventure and answer any questions they may have • Work alongside the Global Teams to ensure that members travelling to any region of the world receive an exceptional service in country, making for a world class experience in concierge.
• To demonstrate you can confidently negotiate with suppliers to deliver the best possible service to our members • Contribute to Ten’s supplier relationship procurement, by helping to maintain and build new relationships with vendors. Thus, ensuring continuous growth of our services, by collaborating with the global teams and ensuring the specific region is developing and is profitable. Must meet all published targets for your role including being present, on time, available and completing your scheduled shift. Take comprehensive and accurate briefs according to published processes via the phone and/or email directly from members, agreeing realistic response times in line with company targets, and respond yourself or allocate to the correct team homepage. To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them. To accomplish these targets, you will collaborate with our affiliated suppliers and our preferred selection of hotels, restaurants, and other suppliers.
• Logging in to the telephony system and be ready to take phone and email briefs from members for any team in the business.
• Correctly notate brief in Ten systems according to published process
• Ensure that Ten meets Service Level Agreement targets for our corporate clients
• To keep up to date on administration and research relating to members requests on CRM in a timely manner.
• To ensure that requests that could have commissions available are processed and invoices are produced.
• To record feedback in order to continually drive high levels of member satisfaction and service enhancements
• To assist in customer care/escalations where necessary to deliver swift and effective resolution and minimize any negative impact/turn any negative impact into positive.
• Close jobs and issue invoices to suppliers promptly in line with contract arrangements to maximize cash flow for the business.
• Provide feedback to Team Leader and/or the relevant Supplier Manager with any service level issues regarding particular suppliers, and where you identify alternatives to existing suppliers or a possible need for new suppliers.
• Meet monthly KPI’s on Sales, NPS and Efficiency. • You must meet goals in a fast-paced environment where deadlines are ever-present.
Requirements
- One to two years combination of travel booking experience required. This can be booking hotels, airline or any other professional travel booking experience.
- Travel industry knowledge required. This may come from schooling, professional experience or personal experience having travelled heavily internationally.
- Six months to a year of Dining and/or Entertainment background is required.
- Experience in a retail /call centre Travel environment
- GDS experience preferred but not mandatory.
- Need proven experience with quick problem solving and resourcefulness in previous employment.
- Comprehensive knowledge of Office Word, MS Outlook. No training is provided for this. •
- Excellent English language skills, both written and spoken. Must be able to book reservations in English without error.
- Must write grammatically correct and error free American English.
- Required to commit to scheduled shift. This will include night shift and weekends.
- Must be able to commute to the office.
- Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence
Salary Range: $21-$24/hr.
Benefits
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Ten Lifestyle Group
Related jobs:
Casting Call: Voice Actor for Baby John (Remote Voice-Over)
Job Description:
Miami Talent Casting is seeking a young voice actor to portray Baby John, a curious and happy-go-lucky toddler, in an animated series. This fully remote role requires talent with a cheerful, playful voice who can bring Baby John’s cheeky and adventurous personality to life.
Job Responsibilities:
- Provide voice-over for Baby John, a joyful and mischievous toddler.
- Participate in remote recording sessions from your home studio setup.
- Follow creative direction from the production team to deliver authentic and engaging performances.
Requirements:
- Gender: Male or Female
- Age: 7-9 years (to voice a toddler).
- Must have high-quality recording equipment and a quiet space to record at home.
- Comfortable performing under remote direction.
- Singing ability is a plus; please mention if applicable.
Compensation Details:
- Rate: $300 per episode.
Casting Call: Voice Actor for Manny (Remote Voice-Over)
Job Description:
Miami Talent Casting is seeking a young voice actor to portray Manny, a bilingual toddler, in an animated series. This role requires a performer who is comfortable speaking both English and Spanish. The project is fully remote, and talent must have access to professional recording equipment at home. Manny is playful, bright, and full of energy, adding a unique and dynamic element to the show.
Job Responsibilities:
- Provide voice-over for Manny, a Mexican-American toddler who switches comfortably between English and Spanish.
- Participate in remote recording sessions from your home studio setup.
- Take direction from the production team to deliver a natural and engaging performance.
Requirements:
- Gender: Male or Female
- Age: 7-9 years (to voice a toddler).
- Must have high-quality recording equipment and a quiet space to record at home.
- Proficiency in both English and Spanish.
- Singing ability is a plus; please mention if applicable.
Compensation Details:
- Rate: $300 per episode.
Casting Call: Voice Actor for Jill (Remote Voice-Over)
Job Description:
Miami Talent Casting is seeking a young voice actor to portray Jill, a 4-year-old girl, in an animated series. This role is fully remote, and talent must have access to professional recording equipment at home. Jill is a natural leader with an imaginative and perfectionist personality, bringing charm and confidence to every scene.
Job Responsibilities:
- Provide voice-over for Jill, a confident and imaginative 4-year-old character.
- Participate in remote recording sessions from your home studio setup.
- Follow direction from the production team to deliver an authentic and engaging performance.
Requirements:
- Gender: Female
- Age: 7-9 years (to voice a 4-year-old Caucasian girl).
- Must have high-quality recording equipment and a quiet recording space at home.
- Comfortable performing under remote direction.
- Singing ability is a plus; please mention if applicable.
Compensation Details:
- Rate: $300 per episode.
Casting Call: Soldier Role for Streaming Platform Production
Job Description:
Set Life Casting Atlanta is seeking male talent to portray a U.S. military soldier in an upcoming streaming platform production. This non-speaking role requires an athletic build and comfort working in tactical attire. Filming will take place in Marietta, GA.
Job Responsibilities:
- Portray a U.S. military soldier in tactical and action-based scenes.
- Wear military attire and handle prop equipment as directed.
- Follow on-set directions to ensure realism and authenticity in the role.
Requirements:
- Must be male, ages 18-60.
- Must fit the following sizes:
- Chest: 46-48
- Waist: 38-40
- Must own military/tactical boots (black, brown, or tan).
- Reliable and able to commit to a 10-hour filming day.
- Comfortable working on a professional film set.
Compensation Details:
- Rate: $100 for 10 hours.
- Payment via direct deposit only.
Casting Call: Driver Role for Streaming Platform Production
Job Description:
Set Life Casting Atlanta is seeking male talent to portray a professional driver in an upcoming streaming platform production. This non-speaking role requires a sharp and professional appearance to enhance the scene’s authenticity. Filming will take place in Marietta, GA.
Job Responsibilities:
- Portray a professional driver in assigned scenes.
- Follow on-set directions to maintain a composed and authoritative demeanor.
- Collaborate with the production team to ensure smooth scene execution.
Requirements:
- Must be male, ages 20-65.
- Must own a black suit.
- Reliable and able to commit to a 10-hour filming day.
- Comfortable working on a professional film set.
Compensation Details:
- Rate: $100 for 10 hours.
- Payment via direct deposit only.
Casting Call: Security Personnel for Streaming Platform Production
Job Description:
Set Life Casting Atlanta is seeking male talent to portray security personnel in an upcoming streaming platform production. This is a non-speaking role requiring a strong and commanding presence. Filming will take place in the Marietta, GA area.
Job Responsibilities:
- Portray tactical security personnel in various scenes.
- Follow on-set directions to create a professional and authoritative appearance.
- Collaborate with the production team to ensure scene continuity.
Requirements:
- Must be male, ages 18-60.
- Must fit the following sizes:
- Chest: 40-42
- Waist: 36-38
- Must own black military/tactical boots.
- Reliable and able to commit to a 10-hour filming day.
- Comfortable working on a professional film set.
Compensation Details:
- Rate: $100 for 10 hours.
- Payment via direct deposit only.
Casting Call: Bodyguards for Streaming Platform Production
Job Description:
Set Life Casting Atlanta is seeking male talent to portray professional bodyguards in an upcoming streaming platform production. This is a great opportunity for individuals with a commanding presence to contribute to high-energy scenes. Filming will take place in the Marietta, GA area.
Job Responsibilities:
- Portray a professional bodyguard in various scenes.
- Follow on-set directions to maintain a strong and authoritative demeanor.
- Collaborate with the production team to ensure seamless scene execution.
Requirements:
- Must be male, ages 18-60.
- Must own a black suit.
- Reliable and punctual, with the ability to commit to a 10-hour filming day.
- Comfortable working on a professional film set.
Compensation Details:
- Rate: $100 for 10 hours.
- Payment via direct deposit only.
Casting Call: High-End Talent with or without Luxury Cars for Film Production
Job Description:
CL Casting is seeking sophisticated individuals, with or without high-end vehicles, to portray upscale characters in a film production. This is an excellent opportunity to showcase your style and, if applicable, your luxury car.
Job Responsibilities:
- Appear as a high-end background actor in scenes requiring an upscale ambiance.
- If applicable, provide and feature your luxury vehicle in specific scenes.
- Follow on-set directions to ensure a seamless production experience.
Requirements:
- Open to all ethnicities, men and women, aged 18 and over.
- Talent must not have red, white, or black vehicles if submitting with a car.
Compensation Details:
- Rate: $168/12 hours.
- Additional $50 car bump if your vehicle is used during filming.
- Filming location: Downtown Atlanta, GA.
Casting Call: Socialites for Grosse Pointe Garden Society Production
Job Description:
Casting™ is seeking sophisticated and stylish individuals to portray socialites in an upcoming production. We are looking for high-end country club types to bring authenticity to exclusive and upscale scenes. Talent with high-end cars and well-trained dogs are especially encouraged to apply.
Job Responsibilities:
- Portray a high-society socialite, contributing to the atmosphere of an upscale country club setting.
- Follow on-set direction to enhance the realism and elegance of the scenes.
- If applicable, provide and handle your own high-end car or dog during filming.
Requirements:
- Open to all genders and ethnicities, ages 18+.
- Must have access to high-end wardrobe appropriate for country club settings.
- Preference for talent with high-end cars (red, black, or white) or dogs.
- Must be a local hire in Atlanta, GA, or surrounding areas.
Compensation Details:
- Rate: $150 for 12 hours.
- Additional compensation for car and/or dog use during filming (details provided upon casting).
Casting Call: Authentic Polynesian Hula Dancers for Amazon Streaming Project
Job Description:
Jenny Alison Casting is seeking authentic Polynesian Hula Dancers for a featured background role in the upcoming Amazon streaming series “Scarpetta,” produced by Blumhouse TV. This non-union role involves participating in an immersive and visually stunning night shoot.
Job Responsibilities:
- Perform as a featured background actor, authentically representing Polynesian Hula dance culture.
- Follow on-set directions and collaborate with the production team to ensure the scene’s success.
- Commit to being on set for up to 12+ hours for a night shoot.
Requirements:
- Must be an authentic Polynesian Hula dancer with experience in traditional performance.
- Open to non-union talent only.
- Must be a local hire in the Nashville area (no travel or accommodations provided).
- Able to commit to a full day of filming (12+ hours).
Compensation Details:
- Rate: $175 for 8 hours (with an 8-hour guarantee).
- Overtime: Time and a half for hours worked beyond 8.
Casting Call: Background Actors for Town Hall Scenes in Netflix’s “His & Hers”
Job Description:
Casting background actors for the Netflix Limited Series “His & Hers” produced by Fifth Season. We are looking for individuals to fill various non-speaking roles for a dynamic town hall scene. This scene will bring together approximately 120 background actors to enhance the authenticity of the production.
Background Roles:
- Town Hall Attendees
- Cameramen
- City Council Members
- City Council Aide
Job Responsibilities:
- Portray assigned background roles in interior town hall scenes.
- Follow direction from the production team to ensure continuity and realism.
- Be prepared to work a 12-hour filming day, which may extend into the night.
Requirements:
- Open to Caucasian individuals, all genders, ages 18+.
- Must be local or able to work as a local hire in Tucker, GA.
- Flexible availability for the specified work date.
- Must be comfortable with long filming hours.
Compensation Details:
- Rate: $92 for up to 8 hours, with overtime paid for hours worked beyond 8.
Casting Call: Founding Father Lookalikes for VA Lottery Commercial
Job Description:
Now casting for a VA Lottery commercial in Richmond, VA. We are seeking talented local actors with a strong physical resemblance to iconic Founding Fathers. This is a non-union production featuring both lead speaking and non-speaking roles. Talent will portray historical figures in a comedic and engaging commercial.
Job Responsibilities:
- Perform as an iconic Founding Father in a professional commercial shoot.
- Deliver lines confidently for speaking roles (Benjamin Franklin, Abraham Lincoln, Andrew Jackson).
- Portray historical figures authentically in both speaking and non-speaking roles.
- Participate in a required fitting and adhere to costume and makeup directions.
- Work collaboratively with the production team to ensure a successful shoot.
Roles:
- Benjamin Franklin (Lead Speaking Role): White male, age 45-70. Stout build, recognizable jowl, sparkling eyes.
- Abraham Lincoln (Speaking Role): White male, age 40-60. Tall, thin, angular. A thin, reedy voice is preferred.
- Andrew Jackson (Speaking Role): White male, age 45-75. Wiry with wild eyes, grumpy “get off my lawn” demeanor.
- George Washington, Thomas Jefferson, Alexander Hamilton (Non-Speaking Featured Roles): White males, age 40-60. Tall, muscular, with prominent noses and features.
Requirements:
- Must be a Virginia resident and able to work as a local hire in Richmond, VA.
- Strong physical resemblance to historical figures.
- Comfortable with self-taped auditions and virtual callbacks.
- Hair and facial hair can be added; actors should match the build and facial features of the character they are portraying.
Compensation Details:
- Rate: $550 for a 12-hour session, plus $1,200 usage fee.
- Additional 20% agent fee if applicable.
- Usage: Regional TV and digital (Virginia and bordering states), one-year buyout.