Venue Manager

 ABOUT US

Fulcrum Group has been serving Northern California since 1947. Our motto is “Entertaining Made Easy.” The Fulcrum portfolio consists of five brands to help us achieve and foster that goal: Abbey Party Rents (traditional event rental company), One True Love Vintage (curated vintage rental company), Table + Teaspoon (Rent the Runway for table settings nationwide), Fulcrum Group Venues (Webster Hall in Pacific Heights), and a new software division called Priorum. Joining the Fulcrum family will provide you the opportunity to create long-lasting customer relationships, develop sales and marketing experience, and an exciting chance to grow with the portfolio.

WHO WE ARE LOOKING FOR

Fulcrum is looking for a passionate experienced events professional to be Venue Manager for Webster Hall. This person excels in multi-tasking, is a quick learner, and enjoys working with both wedding and corporate clients. Must have qualities are: a positive self-starter who can work independently and quickly greet customers on the phone, online, and in-person while providing product knowledge and maintaining a friendly and professional manner. This person has significant experience in the events industry and a passion for events. There is room for growth within the position as we broaden our event venue portfolio, and also within the other Fulcrum Group companies.

RESPONSIBILITIES

• Act as a face of the company for first interactions with clients, including phone, in person, and via email
• Meet with customers and their planners at the Webster Hall venue located at 2395 Sacramento Street in San Francisco, to answer questions and assist with designing their events
• Act as the day of point-person and venue manager for all events, which will require evenings and weekends
• Answer calls and emails about potential event bookings with quick turnaround times
• Schedule site-visits with clients and their vendors
• Know the surrounding neighborhood
• Communicate with the Partnerships & Marketing team for any potential opportunities 
• Follow Webster Hall Standard Operating Procedures with knowledge of event insurance, vendor insurance, and certificate of insurance requirements
• Have a deep understanding of the client’s requests 
• Work closely with the clients and their planners to create rental orders with our portfolio brands Abbey Party Rents and One True Love Vintage for each client, understand the diagram(s) for the event rentals, and other vendor items. This will require training at our headquarters, located at 411 Allan Street in Daly City, in our rental software system, our inventory, and our operating procedures. This will also require regular visits to our showroom with the clients.
• Know how to arm/disarm the building, and opening/closing procedures 
• Understand and be able to explain the building’s history/function/restrictions/flexibilities
• Collect and process payments in a timely manner
• Achieve annual sales quotas
• Update building management team, March Capital Management, and your Fulcrum Group supervisor weekly in writing; act as face of Fulcrum Group for March Capital Management meetings biweekly
• Adhere to all company rules & regulations
• Other Duties: Your manager may request other tasks and projects as-needed

SKILLS

• Significant experience in the events industry, specifically venue management, is required
• Love for fast-paced events
• Ability to jump-in and help with an attitude that you will do whatever it takes to get the job done
• Problem-solver
• Ability to lift 50lbs
• Excellent organizational skills
• Strong oral communication and written skills
• Ability to multi-task in a fast-paced setting
• Excellent attention to detail
• Team player with a friendly and positive attitude
• Problem-solving ability
• Excellent telephone, email, and in-person etiquette

ATTIRE

• Contemporary Business

JOB TYPE​

• Full-Time, flexible schedule with evenings and weekends required
• Up to $60,000 per year, plus commission
• Commission Structure: 3% of total contract value for Abbey Party Rents/One True Love Vintage rental orders, typically ranging from $3,000-10,000 (on average) per day, per event

REIMBURSEMENT

• Telephone Reimbursement: You will receive $200 per month for use of your personal cell phone for company-related calls and gas/travel allowance

Fulcrum Group