This is a Hybrid position.
As an UHNW Team Manager, your team of experts will be assisting some of our most important members at Ten. This group of UHNW members includes top entrepreneurs, leaders in the worlds of business, sport, and entertainment, and ultimately the most valued customers of our corporate clients. You and your team will be expected to grow and retain their loyalty, delivering World Class service and exceeding expectations for this highly significant and expectant group of members, ensuring every individual is able to truly live their life x Ten.
When leading your diverse team of high performing experts, your strong EQ will help you easily build strong relationships and actively nurture and promote a team culture of inclusivity, high performance and radical interdependence across their different specialisms, cultures and locations. You will instinctively assist and empower them to deliver the seamless, tailored, valued and responsive experience required every time, by proactively removing barriers to their success. Your excellent instincts for when to best guide, coach and train individuals will be invaluable for you, as will your clear appreciation that seeking to understand will usually be the key, as often your team will hold the expertise you may not.
You will have a strong personal desire to consistently exceed your own key performance indicators and in furthering your own development, being determined to succeed and eager to take on the next challenge – or add the next set of skills to your already formidable arsenal. Similarly, you will be strongly invested in keeping a keen and intimate understanding of our Elevated service offering, using your initiative and enjoying collaboration with both colleagues and your team, to promote creative refinement and ongoing improvement to maximise every opportunity.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
Ten is a leading global lifestyle management business with presence in over 20 offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.
To find out more about Ten, please watch this short video here.
Key Responsibilities:
Team Leadership
- To lead a team of high performing UHNW Lifestyle Managers, in line with the team led luxury service and Vision
- To effectively use EQ to get the best from strong personalities, while also having the ability to self-challenge and collaborate effectively with colleagues on best practice
- To actively promote radical interdependence and a strong team culture through all possible touchpoints, including ensuring active participation from all in meetings and team building activities
- To ensure member interactions from your team are consistently in a Trusted Lifestyle Manager manner
Personal Management and Development
- To ensure you effectively manage your time and workload, assisting your team for them to effectively World Class service within expected deadlines and exceed key performance indicators
- To have strong accountability for your own performance, keeping an awareness of your own strengths and building on opportunities for you to improve
- To have a desire for personal development, with a passion for further learning and growth
Specialist Knowledge and Service
- To engage with key developments and updates within each specialist field, further developing your existing knowledge and creating a clear understanding of how to add value on all requests
- To actively take part in specialist team activities and events, to improve your expertise in each field
- To understand dissatisfaction, the drivers and how we can solve these, providing feedback and using initiative to address trends and improve our service long term
Requirements
Skills & Qualifications
- You will need to be based in Las Vegas or New York
- Must have 5 yrs previous management experience within a luxury brand
- Have a ‘can do, will do’ mindset, using initiative to get whatever is needed done and creatively solve problems, even when faced with ambiguity, uncertainty, and change
- Have a deep sense of empathy and ability to connect and build trust with both colleagues and members
- Have a high level of natural ownership can be proven in everything you do; it all counts to you – and you finish what you start
- Be able to work within/handle pressure situations and possess strong resilience skills
- Be passionate about VIP customer experience, with exceptional verbal and written communication skills
- Have a proven track record of leading successful teams within a VIP, luxury or HNWI setting
Benefits
Commitment to Diversity
We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
“Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”
Our people are at the heart of the business, and we have a culture of recognition and reward – both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.
Below are some of our benefits outside of Medical, Dental and Vision benefits.
- Aside from regular Medical, Dental, Vision, and others we have other benefits listed below:
- Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These are posted as they come in and vary by location.
- 22 days of PTO your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week).
- 3 extra float days after 2 years of work.
- Sabbatical every 5 yrs. of work.
- Tuition reimbursement
- Full catalog of learning modules that cover a wide range of categories. for personal and professional development
- Discount on Pet Insurance, legal advisory, and a multitude of other supplemental benefits
- IATA card after 90 days which gives access to travel discounts
- Monetary loyalty rewards at 3yrs, 5yrs, and 10 yrs of service
- Working Holidays: Ability to work from any of our 23 global offices for a short period of time.
Ten Lifestyle Group
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