General Manager (Operations, Event, Retail, Venue Management)
EPIC Entertainment Group is a collective of innovative producers, experiential marketers and creative designers whose sole mission is to produce unrivaled immersive experiences while having a kick-ass time doing it.
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We provide a wide selection of services in attractions, live entertainment, event production and social engagement, creating dynamic experiences from conception to production, operation and analyzation. Our customized solutions push the limits of innovation, delivering unparalleled results and lasting impressions.
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POSITION DESCRIPTION:
We’re looking for someone who is highly self-motivated and equally talented to manage venue and event operations, retail, admissions and guest services at one of the premiere botanical gardens in the world located in Miami, FL . This position requires extreme attention to detail and the ability to manage and motivate a team in a unique educational attraction-based setting.
In this role you will manage operations, admissions/ticketing, visitor services and retail sales for this world-class botanical garden. With a full calendar of social and special event activations, educational classes and daily activities, there is always something happening in the garden. Your job will be to hire and manage the teams, create efficient operating plans and facilitate excellent guest experiences.
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JOB RESPONSIBILITIES:
·      Direct and lead all venue operations, including Special Events, Rentals, Admissions/Ticketing, Guest Services,
Retail Sales, Security, Parking and Housekeeping/Property Services
·      Oversee daily Operations including the above plus specialty contractors, and outside vendors in support of
internal teams to achieve flawless execution
·      Ensure the safety and security of the venue through proper staffing and training
·      Work closely with department leaders to support strategic planning and to identify and implement cost and
operational efficiencies
·      Establish and maintain relationships with key stakeholders, both internal and external
·      Develop and manage departmental budgets through thorough analysis, effective cost management and
accurate forecasting
·      Provide detailed tracking and reporting of financial performance to ensure all targets are met
·      Maintain excellent rapport with vendors to ensure quality and consistency of services
·      Ensure compliance with Garden and EPIC standards, client specifications, contractual obligations and all other
compliance requirements
·      Regularly assess and evaluate the performance and effectiveness of operational teams
·      Responsible for overall venue cleanliness and organization
·      Closely monitor market trends and competitor activities to stay ahead of the curve
·      Provide regular updates to EPIC Managing Partners
·      Instill a culture of excellence and provide motivational leadership for all departments
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QUALIFICATIONS:
·      College degree or equivalent experience required
·      Minimum three-to-five years of venue operations and/or management, retail, box office/admissions, event and/or
live entertainment experience
·      Hospitality experience a plus
·      Strong project management skills
·      Proficiency in Microsoft Word, Excel, Outlook and other Microsoft Office applications required, with a special
emphasis on Excel
·      Client focus with attention to detail, flexibility and accountability for results
·      Ability to build consensus and cultivate relationships
·      Excellent problem-solving and organizational skills
·      Excellent verbal and written comprehension and communication skills
·      Ability to multi-task and maintain a calm demeanor in a stressful environment
·      Strong leadership skills with an ability to motivate staff and support senior staff
·      Must be able to handle a fast-paced, high-pressure environment with long hours
·      Must have a flexible schedule and be willing to work weekends and holidays as needed.
·      Must have unrestricted authorization to work in the United States
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EPIC Entertainment Group, LLC
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