Senior Program Manager, IT Operations

The annual base salary range for this position in California is $166,612 to $203,637 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations.

We seek a highly skilled and experienced Senior Program Manager to build and help operate the Program Management Office (PMO) for all IT investments. The Senior Program Manager will play a critical role in developing successful stakeholder relationships, ensuring effective delivery of PMO services, driving execution, escalation management, and implementing governance processes to achieve the strategic objectives of ocV!BE’s IT PMO department.

Responsibilities

• Drive weekly PMO operating calls with the Executive team, IT functional leaders, and the PMs to ensure effective execution and timely escalation management
• Ensure IT functions collaborate with the business to deliver successful business change initiatives
• Establish practical RACI (Responsible, Accountable, Consulted, Informed) structures to define ownership and accountability for all programs
• Manage a PMO team handling a portfolio of diverse programs ranging from new construction, retrofits/expansions, and enterprise hardware and software deployments
• Build and nurture successful stakeholder relationships with key IT and business stakeholders
• Develop a clear understanding of business needs and act as a trusted advisor
• Ensure cost-effective delivery of IT services that align with the IT roadmap and meet business requirements
• Develop and control the annual CAPEX IT budget, ensuring alignment with strategic objectives and enterprise goals
• Facilitate a culture of continuous cost optimization within the PMO function
• Operate a formal governance mechanism to establish and monitor effective controls for PMO processes and functions
• Support periodic reviews by audit teams, compliance teams, and other risk-related functions as required
• Prepare and deliver monthly PMO business reviews
• Support the development of a PMO vendor sourcing strategy
• Provide executive oversight for strategic vendor and partner relationship management
• Lead PMO planning and policymaking committees
• Drive the development and adoption of governance processes and OKRs for PMO investments 

Skills

• Bachelor’s degree in a relevant field (e.g., Computer Science, Information Systems, Business Administration) is required; Master’s degree preferred
• 10+ years of experience in leading programs of increasing complexity and budget at the Director or Senior Manager level
• PMP certification is a plus
• ServiceNow and Asana experience a plus
• Proven experience as a Program Manager or in a similar senior role within a PMO environment
• Experience working collaboratively in a PMO role with ARB and Cybersecurity teams
• Proven experience creating and implementing standard processes across departments to create efficiencies and support enterprise growth
• Strong experience in IT service delivery, program management methodologies, and best practices
• Exceptional stakeholder management skills, with the ability to influence and build relationships at all levels of the organization
• Extensive experience overseeing the integration and management of productivity tools used by internal staffers
• Demonstrated experience in budgeting and financial management, including cost optimization initiatives
• Expertise in implementing governance frameworks, controls, and risk management practices
• Extensive knowledge of vendor and partner relationship management
• Excellent leadership and decision-making capabilities
• Strong communication and presentation skills
• Able to prioritize and adapt to meet changing needs
• Excellent follow-through skills
• Able to complete projects on time and on budget
• A self-motivated leader who thrives in a growing organization
• Able to troubleshoot and logically work through various project steps to resolve issues
• Excellent communication and influencing skills, written and oral
• Outstanding time management and organizational skills
• Strong collaboration and people skills

Knowledge, Skills, and Experience

Education – Bachelors Degree

Certifications Required – NA

Experience Required – 10+ Years

​This position is on-site

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