Client Services Manager

Job Description:

Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Richmond, VA territory. StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to protect infrastructure investments throughout the Mid-Atlantic. We believe in a strong connection between the engineering and implementation of a solution.

The successful candidate will possess the following qualifications:

• Bachelor’s degree in Business Management/Administration, Engineering, Construction Management, or related field preferred.
• 3 or more years in a Sales or Project Management role preferred
• Excellent written and verbal communication skills
• Technical aptitude and strong problem-solving skills
• Working knowledge of the construction industry is preferred
• Willingness to be flexible in a fast-paced work environment
• Driver’s license and acceptable motor vehicle record required

In this role you will be responsible for:

• Acting as the single point of contact for all long-term customer relationships
• Monitoring and managing financial performance of all accounts within the assigned territory
• Accountability for client deliverables
• Communicating technical information and probable costs to key decision makers
• Developing and presenting maintenance and repair solutions to clients based on budgetary allowances and inspection reports
• Project set up
• Developing proposals
• Engaging in collaborative problem solving and decision making

All relationship-driven professionals with strong business acumen are encouraged to apply for this exciting opportunity with a growing company. We are looking for an experienced relationship builder who demonstrates empathy and trustworthiness.

Working For StructureCare

StructureCare is a unique single source for the engineering, repair, restoration, and maintenance of parking structures of all construction types. Backed by design, construction, and repair experience on over 600 structures, StructureCare helps owners and facility managers make appropriate, cost-effective decisions that promote the long-term durability of their parking garages with an ultimate focus on prevention.

• Tuition Assistance with 100 percent reimbursement for approved courses and degree programs which are job related and approved in advance by your supervisor.
• Employee Assistance Program provides professional, confidential assistance for any type of personal issue you or your eligible dependents are experiencing.
• High Family Foundation Scholarship is awarded annually to the children of High co-workers working at least 1,000 hours per year and employed for at least two years. Recipients are awarded $4,000 for each year they are enrolled in a two- or four-year accredited degree program.
• Good Measure Award is presented periodically to an individual or team from each of the High companies who exemplifies The High Philosophy and who has gone above and beyond normal job responsibilities to provide “Good Measure.”
• Excellent benefits including medical, dental and vision available for full-time coworkers. Vacation is offered to regular full-time coworkers and is earned annually on your anniversary date. You may carry over a portion of your hours into the next anniversary year.
• 401(k) Retirement Plan with a company match.
• Flexible work schedule.

StructureCare®