GENERAL DESCRIPTION: The Manager – Auto Glass Call Center oversees the call center team of CSRs and ensures the associated KPIs are delivered to include outstanding customer service metrics. This role is a key member of the Glass Services team and partners with the Finance team to ensure all Omega EDI insurance paperwork is audited and approved before invoicing. This role will also oversee and review the creation of daily invoices and routing for the glass team.
As part of the team, this role will assist during high call volume times by taking sales calls, as well as help resolve and support customer concerns and needs.
ESSENTIAL FUNCTIONS:
- Oversees the CSR team to ensure all CSR/Dispatcher KPIs are being met.
- Audit and correct all daily insurance work orders in Omega DEI for any failures and missing ADAS paperwork before invoicing is complete. This includes a daily reconciliation and review of Omega for any unclosed work orders. Ensures all work orders are properly accounted for and converted to invoices for billing. Invoices work orders and enter parts into the system.
- Works with the Glass Services Operations Manager to support Mobile Technician payment.
- Reviews all dispatching activities with the Glass Services Operations team to ensure efficient and effective routing for glass technicians. Manages work order assignments and routing of mobile jobs. Support the check-in/check-out procedures for the technicians both at the store and working remotely.
- Enters data into Tire Discounters’ Point-Of-Sale system in real time, editing for accuracy during the call. Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner.
- At a minimum, review four (4) calls per week for each CSR and offer Speed Coaching to increase efficiency and accuracy.
- Prepares CSR teams work schedules to ensure sufficient coverage. Assists the CSR team by taking calls to help the customers directly and handle incoming sales calls. In partnership with the CSR team, works with the customer and insurance to set up claims and schedules services.
- Works directly with the technician and customer to ensure work is completed at the correct time each day.
- Provides world class customer service by responding quickly to client complaints/warranty issues. Provides solutions to resolve customer complaints and concerns over the course of the call (applying feature & benefits techniques to influence as appropriate and overcome objections) — always presenting the most accurate product and service information.
- Manages the insurance network systems and adds new territories.
- Orders and routes the glass vendor to deliver to the correct location(s). Set up glass return and inventory control on any glass not used for scheduled jobs.
- Develops and executive monthly call center goals and action plans.
- Lead and develop direct report team in an authentic and inspiring way. Hire, onboard and train call center team. Coach team through challenging customer services issues. Set clear direction and effectively coach for performance including coaching through challenging customer service issues. Evaluate staff effectiveness and performance – weekly, monthly, and annually.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Uses professional communication and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
- Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer’s specific needs.
- Maintains professional composure when actively asking customers for the sale or negotiating the price.
- Strong business maturity, professionalism, interpersonal, management leadership, analytical, and communication skills. Ability to partner with cross-functional teams to accomplish goals.
- Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
- Strong organization and time management skills,
- Skilled and experienced in communications processes and tools. Articulate, with strong skills in written and oral communication. Effective listening skills a must.
- Skilled in managing and identifying conflict or resistance when it may be a hurdle to success.
- Ability to work under pressure for sales goals and deadlines.
- Strong and effective relationship building skills; able to remain neutral when appropriate but also able to leverage strong relationships to achieve business results. Ability to persuade and educate customers on the benefits of Tire Discounters, while closing the sale and scheduling their appointment.
- Knowledgeable and skilled in operating general office equipment (computer and telephone systems) and performing basic mathematical calculations.
EDUCATION AND WORK EXPERIENCE:
- High School diploma or equivalent
- Min 5+ years’ experience in call center environment leading a team.
- Proven track record of analyzing data and achieving KPIs
- Ability to work on Saturdays.
Chip’s Auto Glass
Related jobs:
Job Description
A high-energy brand activation is seeking Brand Ambassadors and Production Assistants to support a large-scale Super Bowl Watch Party event. This opportunity is ideal for reliable, professional individuals with strong communication skills and event experience. Team members will help represent a major spirits brand while ensuring a smooth and engaging guest experience throughout the event.
Job Responsibilities
Brand Ambassadors
-
Welcome and check in guests at the event entrance
-
Serve as the face of the brand throughout the activation
-
Answer guest questions and provide event information
-
Distribute promotional materials and branded items
-
Encourage guest participation in brand activities
-
Maintain a clean, organized event space
-
Support social media engagement by encouraging guests to share content
-
Follow all brand guidelines, dress code standards, and safety protocols
Production Assistants
-
Assist with event load-in, setup, and breakdown
-
Support the production team throughout the event day
-
Reset and organize event spaces as needed
-
Transport and lift equipment and supplies
-
Remain flexible with duties and schedule adjustments based on event needs
-
Represent the brand professionally at all times
Requirements
-
Prior event, brand ambassador, or production experience preferred
-
Strong communication and interpersonal skills
-
Professional appearance and positive attitude
-
Ability to work in a fast-paced, live event environment
-
Production Assistants must be able to lift 50 lbs or more
-
Production Assistants must have a valid driver’s license
-
Must be reliable, punctual, and detail-oriented
Compensation Details
-
Paid opportunity
-
$30 per hour
-
Branded crew t-shirt provided
-
Talent must wear their own dark jeans (no rips or embellishments) and clean white or black sneakers
Job Description
A short dark thriller film is seeking motivated crew members to join an upcoming production. This project is ideal for emerging film professionals who are eager to gain hands-on set experience, earn screen credit, and continue growing within the film industry. The production values collaboration, learning, and practical on-set experience in a supportive environment.
Job Responsibilities
-
Support camera, lighting, and grip departments during production
-
Assist with camera operation, focus pulling, lighting setup, and rigging as assigned
-
Follow direction from department leads and collaborate with the crew
-
Maintain a professional, reliable presence on set
Requirements
-
Open to entry-level or less-experienced crew members
-
Willingness to learn and develop technical skills on set
-
Strong work ethic and positive attitude
-
Ability to work collaboratively in a fast-paced production environment
-
Interest in pursuing long-term growth in the film industry
Compensation
-
Copy and screen credit
-
Meals provided during shoot days
-
Valuable on-set experience on a narrative film project
B-Roll Camera Operators and Editors Hiring Call
Job Description
A digital entertainment network is now hiring experienced B-roll camera operators and video editors for ongoing and upcoming productions. This paid opportunity is ideal for reliable professionals with strong technical skills, creative instincts, and a solid work ethic. The team is seeking camera operators for on-set shoots and editors for post-production, with flexibility for remote editing roles.
Job Responsibilities
-
Capture high-quality B-roll footage for digital and reality-style productions
-
Operate professional camera equipment efficiently on set
-
Edit video content with clean pacing, storytelling, and visual polish
-
Collaborate with producers and creative leads to meet project needs
-
Deliver finished content on schedule and to spec
Requirements
-
At least 1 year of professional experience as a camera operator or video editor
-
Strong technical knowledge of filming or editing workflows
-
Reliable, professional, and detail-oriented
-
Ability to work independently and meet deadlines
-
Editing roles may be remote; camera operators must be available for on-site shoots
Compensation
-
Paid professional positions
-
Ongoing work opportunities based on performance and project needs
-
Opportunity to work with a growing entertainment network
Craft Services & Catering Crew
Job Description
A short film production is hiring Craft Services and Catering crew to support cast and crew during filming. This role is essential to keeping the set energized, organized, and running smoothly.
Job Responsibilities
-
Set up and maintain craft services area
-
Prepare and organize snacks, meals, and beverages
-
Ensure cleanliness and food safety standards
-
Support crew morale during long shoot days
Requirements
-
Prior craft services or catering experience preferred
-
Organized and reliable
-
Comfortable working on a film set
Compensation
-
Paid crew position (rate discussed upon selection)
Job Description
A local media and storytelling team is hiring a full-time Creative Producer to help shape engaging stories that connect Las Vegans to their city. This role supports content development across audio and digital platforms, working closely with the team to plan, produce, and deliver compelling local storytelling. Candidates must live in the Las Vegas metro area and be excited about community-focused content.
Job Responsibilities
-
Develop, pitch, and produce local story ideas for audio and digital platforms.
-
Coordinate production logistics, including scheduling, planning, and managing deliverables.
-
Support recording sessions and help guide content structure from concept to final output.
-
Collaborate with hosts and internal team members to ensure content aligns with editorial goals.
-
Maintain organized workflows and timelines for ongoing content production.
Requirements
-
Must live in the Las Vegas metro area.
-
Experience producing audio, podcast, or digital content (professional or comparable experience).
-
Strong storytelling instincts and knowledge of local culture/community interests.
-
Excellent organizational skills and ability to manage multiple deadlines.
-
Comfortable working collaboratively in a fast-paced content environment.
Compensation Details
-
Compensation details are not listed in the post (to be provided during the application process).
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities