GENERAL DESCRIPTION: The Manager – Auto Glass Call Center oversees the call center team of CSRs and ensures the associated KPIs are delivered to include outstanding customer service metrics. This role is a key member of the Glass Services team and partners with the Finance team to ensure all Omega EDI insurance paperwork is audited and approved before invoicing. This role will also oversee and review the creation of daily invoices and routing for the glass team.
As part of the team, this role will assist during high call volume times by taking sales calls, as well as help resolve and support customer concerns and needs.
ESSENTIAL FUNCTIONS:
- Oversees the CSR team to ensure all CSR/Dispatcher KPIs are being met.
- Audit and correct all daily insurance work orders in Omega DEI for any failures and missing ADAS paperwork before invoicing is complete. This includes a daily reconciliation and review of Omega for any unclosed work orders. Ensures all work orders are properly accounted for and converted to invoices for billing. Invoices work orders and enter parts into the system.
- Works with the Glass Services Operations Manager to support Mobile Technician payment.
- Reviews all dispatching activities with the Glass Services Operations team to ensure efficient and effective routing for glass technicians. Manages work order assignments and routing of mobile jobs. Support the check-in/check-out procedures for the technicians both at the store and working remotely.
- Enters data into Tire Discounters’ Point-Of-Sale system in real time, editing for accuracy during the call. Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner.
- At a minimum, review four (4) calls per week for each CSR and offer Speed Coaching to increase efficiency and accuracy.
- Prepares CSR teams work schedules to ensure sufficient coverage. Assists the CSR team by taking calls to help the customers directly and handle incoming sales calls. In partnership with the CSR team, works with the customer and insurance to set up claims and schedules services.
- Works directly with the technician and customer to ensure work is completed at the correct time each day.
- Provides world class customer service by responding quickly to client complaints/warranty issues. Provides solutions to resolve customer complaints and concerns over the course of the call (applying feature & benefits techniques to influence as appropriate and overcome objections) — always presenting the most accurate product and service information.
- Manages the insurance network systems and adds new territories.
- Orders and routes the glass vendor to deliver to the correct location(s). Set up glass return and inventory control on any glass not used for scheduled jobs.
- Develops and executive monthly call center goals and action plans.
- Lead and develop direct report team in an authentic and inspiring way. Hire, onboard and train call center team. Coach team through challenging customer services issues. Set clear direction and effectively coach for performance including coaching through challenging customer service issues. Evaluate staff effectiveness and performance – weekly, monthly, and annually.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Uses professional communication and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
- Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer’s specific needs.
- Maintains professional composure when actively asking customers for the sale or negotiating the price.
- Strong business maturity, professionalism, interpersonal, management leadership, analytical, and communication skills. Ability to partner with cross-functional teams to accomplish goals.
- Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
- Strong organization and time management skills,
- Skilled and experienced in communications processes and tools. Articulate, with strong skills in written and oral communication. Effective listening skills a must.
- Skilled in managing and identifying conflict or resistance when it may be a hurdle to success.
- Ability to work under pressure for sales goals and deadlines.
- Strong and effective relationship building skills; able to remain neutral when appropriate but also able to leverage strong relationships to achieve business results. Ability to persuade and educate customers on the benefits of Tire Discounters, while closing the sale and scheduling their appointment.
- Knowledgeable and skilled in operating general office equipment (computer and telephone systems) and performing basic mathematical calculations.
EDUCATION AND WORK EXPERIENCE:
- High School diploma or equivalent
- Min 5+ years’ experience in call center environment leading a team.
- Proven track record of analyzing data and achieving KPIs
- Ability to work on Saturdays.
Chip’s Auto Glass
Related jobs:
Job Description:
Join the creative team behind Something Greater, a hybrid drama/music video student thesis project by director Brett Kilheffer, featuring music from Josh Kain. This 8-minute short film blends cinematic storytelling with music video aesthetics and explores themes of redemption, addiction, fatherhood, and second chances.
The production takes place in the LA area and is looking for passionate, collaborative crew members interested in working on an emotionally resonant, visually rich student film.
Job Responsibilities:
-
Production Designer: Provide vision and create environments that reflect the mood and story.
-
BTS Photographer: Capture high-quality behind-the-scenes content.
-
Set Dresser: Help build and dress sets for each scene.
-
Grips: Assist with rigging, setup, and support for the camera and lighting departments.
-
Production Assistant (PA): Support all departments and help ensure smooth operations on set.
Requirements:
-
Availability from June 18 to 22
-
Based in or able to work locally in the LA area
-
Resume and/or reel required for Production Designer and BTS Photographer roles
-
Enthusiastic team player with a collaborative spirit
Compensation:
-
Copy/Credit/Meals
-
Unpaid (Student Thesis)
Job Description
A mini-documentary rooted in a powerful family history is seeking passionate crew members to join a meaningful low-budget project. The film will explore the legacy of Dr. James Still, a Black doctor known as “the doctor of the pines,” and William Still, a pivotal figure in the Underground Railroad and a supporter of Harriet Tubman. This intimate and historical storytelling piece needs creative collaborators who are eager to bring depth and authenticity to Black history through documentary filmmaking.
Job Responsibilities
-
Set up and operate cameras for on-location interviews and B-roll
-
Manage lighting equipment to ensure proper tone and mood for various scenes
-
Execute color correction and grading to achieve consistent visual storytelling
-
Edit raw footage into cohesive and emotionally resonant segments
Requirements
-
Prior experience in documentary production preferred
-
Strong interest in historical and cultural storytelling
-
Ability to work with minimal resources and maintain quality
-
Collaborative spirit and creative problem-solving skills
-
Access to personal equipment is a plus
Compensation
-
Low-budget production (passion project)
-
Meals and credit provided
-
Ideal for individuals looking to build a meaningful portfolio
Job Description
A surreal, festival-driven psychological horror short film is seeking dedicated crew members to help bring an intense, symbolic story to life. Titled Lost in Nightmares, this indie project explores grief, obsession, and fractured reality through striking visual storytelling. Ideal for creatives looking to gain IMDb credit, portfolio material, and experience with meaningful, genre-defying work.
Job Responsibilities
Grip:
-
Assist with camera support and lighting setup
-
Ensure safe and efficient execution of technical on-set operations
Assistant Director (AD):
-
Oversee on-set scheduling and crew coordination
-
Maintain workflow and ensure production stays on track
Script Supervisor:
-
Track continuity, script changes, and scene coverage
-
Work closely with the director to ensure script integrity during filming
Requirements
-
Passion for indie film and surreal storytelling
-
Collaborative and punctual team player
-
Previous experience preferred but not mandatory
-
Must be available for shoot dates (TBD)
-
Strong interest in building portfolio content and film festival exposure
Compensation
-
Unpaid role
-
IMDb credit
-
On-set meals provided
-
Portfolio-building opportunity on a stylized, cinematic short
Job Description
A stylized narrative short film production in Los Angeles is seeking a 1st Assistant Director and a Grip to join the overnight shoot crew. This unpaid opportunity offers valuable experience and creative collaboration with a passionate team on an artistic project. Ideal for crew members looking to build their portfolios and gain set hours.
Job Responsibilities
Assistant Director (1st AD):
-
Oversee shoot schedule and manage on-set coordination
-
Keep production on track and support communication between departments
-
Lead call times and ensure team readiness throughout the night
Grip:
-
Support camera and lighting departments with gear setup and movement
-
Ensure safety on set during technical operations
-
Assist with rigging, stands, and general production needs
Requirements
-
Available overnight June 10–11, from 6 PM to 3 AM
-
Based in or able to work in Los Angeles
-
Enthusiastic and collaborative mindset
-
Prior experience on set preferred
Compensation
-
Unpaid (credit and portfolio material provided)
-
Opportunity to work on a stylized narrative film project
-
Gain hands-on production experience with a dedicated crew
Job Description
A commercial production is hiring experienced, local crew members for a one-day shoot in Blacksburg, Virginia. The shoot will take place across two locations and is open only to local hires. This is a great opportunity for professionals in lighting, camera, and production to work on a fast-paced commercial set.
Job Responsibilities
-
Execute lighting setup and support on set (Gaffer/Lighting Technician)
-
Manage camera focus and assist with lens changes and gear (1st AC)
-
Support general production operations, errands, and crew coordination (PA)
-
Ensure timely arrival and efficient execution of tasks
Requirements
-
Local to Blacksburg, VA
-
Relevant on-set experience in assigned role
-
Production Assistants must have a personal vehicle
-
Availability for the full shoot day
-
Reel and gear list preferred (if applicable)
Compensation
-
Gaffer/Lighting Technician: $550/day
-
1st Assistant Camera (1st AC): $400/day
-
Production Assistant (PA): $375/day
Job Description
A captivating psychological horror short film is looking for three motivated and reliable Production Assistants to support various departments during filming. Titled LOST IN NIGHTMARES, the project explores themes of grief and obsession in a surreal and emotionally gripping story. This is an excellent entry-level opportunity for those looking to gain hands-on experience in film production and earn IMDb credit.
Job Responsibilities
-
Assist with on-set logistics including setup, takedown, and organization
-
Support crew members across departments (camera, art, wardrobe, etc.)
-
Help manage crowd control, background talent, and equipment
-
Run errands and perform general tasks as directed by AD or UPM
-
Maintain a positive, can-do attitude throughout the shoot
Requirements
-
No prior experience required, but on-set familiarity is a plus
-
Ability to follow instructions and adapt quickly to changing needs
-
Strong communication and teamwork skills
-
Must be punctual, dependable, and energetic
-
Available for filming in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
Meals provided on set
-
Valuable on-set experience and networking opportunity
Job Description
A visually bold and emotionally intense psychological horror short film is seeking a skilled Grip to support the camera and lighting departments on set. Titled LOST IN NIGHTMARES, the project tells a chilling story of grief and obsession as reality unravels. This is a great opportunity to contribute to the visual impact of a high-concept indie film while gaining IMDb credit.
Job Responsibilities
-
Set up, adjust, and strike lighting and rigging equipment
-
Assist camera team with movement, stability, and support gear
-
Ensure safe handling of equipment throughout the shoot
-
Collaborate with the Director of Photography and Gaffer
-
Respond quickly to on-set technical and physical needs
Requirements
-
Previous experience as a Grip or strong familiarity with grip duties
-
Understanding of lighting rigs, flags, dollies, and grip tools
-
Ability to lift and move equipment safely and efficiently
-
Team player with a proactive attitude on set
-
Availability for filming in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
Meals provided on set
-
Portfolio-building opportunity on a high-visual-impact film
Job Description
A gripping new psychological horror short film is now casting for a detail-oriented Script Supervisor. The project, LOST IN NIGHTMARES, explores the descent into obsession and fractured reality following a personal tragedy. The ideal candidate will ensure continuity, accuracy, and clear documentation across all scenes while supporting the director in tracking the story’s progression throughout production.
Job Responsibilities
-
Maintain detailed continuity notes on props, wardrobe, blocking, and timing
-
Track script changes and ensure consistency across takes
-
Record shot timings and take notes for the editor
-
Collaborate closely with the director, camera department, and editor
-
Create and maintain a daily script report for production
Requirements
-
Previous experience as a Script Supervisor or familiarity with the role
-
Strong attention to detail and organizational skills
-
Ability to work long hours on set and adapt quickly to changes
-
Effective communication and a collaborative attitude
-
Available for filming in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
On-set meals provided
-
Access to footage for reel or portfolio building
Job Description
An upcoming psychological horror short film is seeking a driven and organized 1st Assistant Director (1st AD) and/or Unit Production Manager (UPM) to join the crew. The film, LOST IN NIGHTMARES, tells a dark and gripping story of grief, obsession, and fractured reality. This is an opportunity for a highly motivated individual to manage on-set logistics and support the director in executing a visually intense and emotionally powerful production.
Job Responsibilities
-
Break down the script and create a detailed shooting schedule
-
Coordinate daily shoot logistics, call sheets, and time management
-
Act as the primary liaison between the director and crew on set
-
Manage crew coordination and keep the production on track
-
Support pre-production planning and ensure smooth execution during filming
Requirements
-
Prior experience as a 1st AD, UPM, or similar role in film production
-
Excellent time management, communication, and leadership skills
-
Ability to work under pressure and problem-solve on the fly
-
Knowledge of Miami, FL locations is a plus
-
Must be available for filming August 8–10 in Miami
Compensation
-
IMDb credit
-
Meals provided on set
-
Access to footage for professional reel and portfolio
Job Description
A visionary short film titled LOST IN NIGHTMARES is searching for a talented and resourceful Production Designer / Art Director / Props Coordinator. This psychological horror project explores obsession and grief through a surreal lens. We’re looking for a creative collaborator who can help craft the film’s visual world—from eerie set pieces to emotionally charged spaces—supporting the director’s unique vision.
Job Responsibilities
-
Design and oversee the overall visual look of the film
-
Collaborate with the director and cinematographer to achieve a consistent tone and mood
-
Source, build, and manage props, set dressing, and design elements
-
Coordinate with wardrobe and makeup departments for cohesive styling
-
Work within budget constraints and creatively solve production design challenges
Requirements
-
Prior experience as a Production Designer or Art Director in film or theater
-
Strong eye for detail and understanding of horror/surreal aesthetics
-
Ability to work efficiently within a small, focused crew
-
Portfolio or images of past work (required)
-
Availability for on-location shoot in Miami, FL (August 8–10)
Compensation
-
IMDb credit
-
Meals provided on set
-
Portfolio footage for future opportunities
Job Description
A bold psychological horror short film is casting a creative and detail-driven Costume Designer / Wardrobe Stylist to develop the visual identity of its characters. LOST IN NIGHTMARES tells a chilling story of a man unraveling in grief and obsession. This is a unique opportunity to help shape the eerie tone and surreal aesthetic of a character-driven narrative.
Job Responsibilities
-
Design and coordinate costumes in line with the film’s emotional and psychological themes
-
Collaborate with the director and production designer to build cohesive character looks
-
Source, create, and alter wardrobe pieces as needed
-
Maintain costume continuity throughout the shoot
-
Oversee fittings and ensure wardrobe readiness each shooting day
Requirements
-
Experience as a costume designer or wardrobe stylist on film or theater projects
-
Strong creative eye and understanding of color, symbolism, and period styles
-
Ability to work within a limited budget and think resourcefully
-
Portfolio or previous work samples required
-
Available to work in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
Meals provided on set
-
Footage for portfolio or reel enhancement
Job Description
A surreal psychological horror short film is now casting a skilled Makeup Artist with strong SFX experience to bring emotional and visual depth to its characters. Titled LOST IN NIGHTMARES, the story explores the unraveling psyche of a man haunted by grief and hallucination. If you’re passionate about creating character-defining looks and subtle-to-intense horror effects, this role is your canvas.
Job Responsibilities
-
Design and apply character-appropriate makeup looks for a range of emotional and physical states
-
Create subtle and dramatic SFX makeup to support the horror aesthetic
-
Collaborate with the director, costume designer, and production team on cohesive visuals
-
Maintain continuity and touch-ups throughout shooting days
-
Ensure cleanliness and organization of all tools and materials on set
Requirements
-
Experience in both standard and SFX makeup for film or theater
-
Portfolio showcasing past work, especially horror/SFX looks
-
Ability to work efficiently under time constraints
-
Excellent attention to detail and creative problem-solving
-
Availability to work on-location in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
Meals provided on set
-
Portfolio material for future gigs