About InsideTracker
Created by experts in the fields of aging, genetics, and biometric data, InsideTracker provides a personal health analysis and data-driven wellness guide, designed to help you live healthier longer. By analyzing your body’s biomarkers, InsideTracker provides an objective assessment of the current state of your well-being. Then, our A.I.-powered platform uses findings from thousands of scientific peer-reviewed publications and over ten billion biomarker data points to generate a custom set of actionable recommendations and insights. Integrated within an intuitive mobile app, InsideTracker reveals your personalized path to improving your health and longevity from the inside out.
The Role – Customer Retention Manager
We are looking for a dynamic retention marketing manager. In this role, you will deal directly with our customer marketing team to find out what issues our customers are facing, how we may improve our products or services, and how to retain their business. You will build and execute dynamic marketing campaigns that address these issues and increase our retention metrics.
To be successful as a retention manager, you should have a persuasive attitude, excellent customer relationship skills, and a passion for the journey of the customer. Ultimately, a top-class retention manager is able to improve sales by creating lasting bonds with internal stakeholders, executing various campaigns to aid in retention, owning retention KPIs and their growth goals, and being the voice of the customer in our campaign efforts.
Retention Manager Responsibilities:
- Analyzing customer behavior.
- Anticipating customer success roadblocks and working cross-functionally to eliminate those roadblocks
- Developing aggressive retention strategies based on customer feedback.
- Writing and presenting customer behavior reports.
- Creating, writing, and managing customer email communications through email marketing workflow campaigns.
- Helping to maintain a customer center of excellence within the company
Retention Manager Requirements:
- Career best practices in sales, marketing, customer success, or related field
- Hubspot proficient – non-negotiable.
- 4+ years experience in a similar role.
- Experience with a premium, high-touch brand
- Strong conflict resolution skills.
- Project management best practices
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Impeccable organizational skills.
The Details
- Reports to: Sr. Director, Brand Marketing, Operations and Retention
- Location: Cambridge, MA or remote
- Hours: Full-time, exempt (salaried)
- Candidates must be authorized to work in the U.S. without sponsorship
InsideTracker
Related jobs:
Crew Call: Various Positions for ULB TV Movie
Job Description:
An ultra-low-budget (ULB) TV movie is seeking dedicated crew members for a 13-day shoot in the metro Atlanta/Marietta, GA area. This is a local hire or work-as-local opportunity, with no lodging or travel provided. We’re looking for passionate professionals ready to bring their expertise to a collaborative environment.
Open Positions:
- Coordinator
- Production Designer & Props
- Costume Designer
- Sound Mixer
- 1st & 2nd Assistant Directors (AD)
- Gaffer & Key Grip
- 1st & 2nd Assistant Camera (AC)
- Hair & Makeup Artists
- Production Assistants (PAs)
Job Responsibilities:
- Collaborate with the production team to execute a high-quality TV movie within budget constraints.
- Deliver professional and efficient work in your designated department.
- Maintain a positive and adaptable attitude on set.
- Follow the production schedule and meet all deadlines.
Requirements:
- Previous experience in your respective role is highly preferred.
- Must be local to the metro Atlanta/Marietta area or willing to work as a local.
- Reliable transportation to and from set.
- Strong work ethic, attention to detail, and a team-oriented mindset.
Compensation Details:
- Ultra-low-budget rates in accordance with ULB guidelines. Specific rates will be provided upon offer.